41 Reviews
Premier Inn London Harrow
Harrow|1.66km from Harrow & Wealdstone
Train your staff to communicate and understand the needs of commuters, travellers and lodgers. Stayed there two nights, after getting checked in raised the issue of the choked bathroom drains and room lights not working provided a reminder but there was no soloution, in morning had to ask the cleaning lady to lend me the drain opener who was kind enough to come to the room herself and got the drains cleaned up herself even though it was not her job, as she said herself, as she was not the employee of the hotel but a contract worker. Lady at reception even did not knew where and how to communicate with the person, where she even left the hotel lobby and came on the street to address the issue of what door to use and what not to (without even providing the instructions on check in desk) not realizing the voice she used especially out on the street where I felt my respect and dignity was tarnished and felt embarrassed in front of the passers by for just using the fire exit door which was lacking a clear sign post of not to use, later when I reviewed the sign post I realised that the information was not to eye level and the sign which is in bold letters sayed “PUSH BAR TO OPEN” which I did as inadvertently but the way I was treated during my stay made me regret every second of my stay at the facility.
93 Reviews