We flew over from lreland to visit some of my family who where in hospital and stayed at this hotel for 3 nights in march, The room was lovely and clean, newly painted and fresh. On arrival we where met at reception with a true gentleman by the name of Zak, this guy goes well over the top trying to help everyone, not a bother to him, he even copied a plan of places for to visit, which was very helpful, but l told him my reason for visiting London was visiting two of my family in hospital, he again helped by telling us the best way to travel to the different hospitals, the next evening we got a card for Zak and management offering prayers for us. I still can't believe that this good man done this, it brought tears to me eyes. So l hope you enjoyed the chocolates Zak, and thanks again for everything. Slàn go foill.