Guest Reviews of PubLove @ the Green Man, Paddington
7.6/10
Good
276 review
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Verified reviews
Location8.6
Amenities6.9
Service7.6
Cleanliness7.3
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Positive reviews(228)
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Close to metro(12)
Amenities lacking(5)
Negative reviews(48)
Guest User
Bed In Bed In A 9-Bed Female Dormitory Room
Stayed in Sep 2025
Other
1 review
3.5/10
Posted on Oct 20, 2025
They are big scammers when I arrived there he didn’t let me in and didn’t give me any space even didn’t refund my money back very disappointed and not recommended at all
Miguel Carepa
Bed In 6-Bed Dormitory Room
Stayed in Feb 2025
Business traveller
2 review
10/10
Outstanding
Posted on Mar 28, 2025
The place are very well located, just next to the Bakerloo Line and with plenty of BUS stops/routes nearby. The old style pub is very charming and comfy. As a guest, you can stay in the Pub during the night, with good music and a peaceful atmosphere. The food and coffee are amazing, and having here an English breakfast is one of my favorite times in the morning/day. The beds are confortable and the rooms and toilets are clean regularly.
All the service here is top notch. I truly appreciate the sympathy and care of the workers. Specially, Aisha is truly a good worker and a master in bringing good vibes to the place, and she will make sure you don’t have any problems during your stay. I’m grateful for her and the rest of the team’s help. It’s been a pleasure meeting you and this place.
I will always comeback, when the opportunity calls for it.
Response from Property: Hi MiguelThank you so much for your wonderful review which has been shared with the team. Hope to see you soon.Best wishesThe Green Man
weallw.in
Bed In Bed In A 9-Bed Female Dormitory Room
Stayed in Feb 2025
Solo traveller
3 review
3.0/10
Posted on Mar 28, 2025
“No human being is illegal.” – Elie Wiesel
“The worst form of inequality is to try to make unequal things equal.” – Aristotle
What I witnessed at Green Man Pub & Hostel was more than a failure of customer service — it was a failure of humanity and law.
A Brazilian woman, who had lost her passport and was clearly in distress, was not only denied support but treated with cold suspicion, discriminatory behaviour, and overt xenophobia. Instead of empathy, she encountered hostility. Instead of privacy, she was publicly confronted. Instead of dignity, she was forced to justify her very presence — quietly seated, with her luggage beside her.
Staff not only refused to assist her in contacting the Brazilian Embassy — which, under international norms, should have been the first step — but also pressured her to vacate the space, even though she had paid for her stay. This is a violation of the Vienna Convention on Consular Relations (1963), which guarantees the right of every foreign national to consular protection.
Let me be clear: she did not break any laws.
She did not raise her voice.
She did not cause any harm.
Yet, she was treated as if her mere foreignness was an offence.
The situation was so egregious that it resulted in an official police report, which has now been registered with the Metropolitan Police. To date, no representative from the Green Man Pub has offered any response or formal apology, even after direct attempts were made to engage constructively.
This review is not written out of anger, but out of duty. Xenophobia is not just morally wrong — it is institutionally corrosive. It erodes trust, dignity, and the fabric of a civil society.
To other travellers — especially women, immigrants and persons of colour: exercise caution when considering this establishment.
And to management: silence in the face of discrimination is complicity.
Response from Property: Hi RenataPlease accept my apologies for this experience you had with us. I have passed your comments over to the General Manager to investigate.Bets wishesThe Green Man
Anonymous User
Bed In Bed In A 9-Bed Female Dormitory Room
Stayed in Feb 2025
Travelling with friends
5 review
9.0/10
Great
Posted on Apr 3, 2025
Great location, cleanliness average and quite its fine if you’re coming here can advice
Response from Property: HiThankyou for your great review. Hope to see you again when you are next in LondonBest wishesThe Green Man
M48983****
Bed In 6-Bed Dormitory Room
Stayed in Aug 2025
Solo traveller
19 review
10/10
Outstanding
Posted on Sep 9, 2025
The location is incredibly close to Paddington, making it very convenient for getting around.
Original textTranslated by Google
Guest User
Bed In 6-Bed Dormitory Room
Stayed in Jul 2025
Solo traveller
1 review
8.0/10
Very Good
Posted on Aug 23, 2025
overnight stay that's walking distance to Marylebone station for trains out of London. Inexpensive, sufficient if you need to crash, safe and secure. Bathroom shower worked great and Sainsbury nearby.
Checked in in the pub section with a key card fob to access the steps to the hostel rooms upstairs. Request for bed in the lower bunk as no AC and small locker for variables. Pointed the fan up to make it reasonably cool on hot stuffy days. Great for location and price would use again.
Response from Property: Thank you so much for your lovely review, hope to see you next time you are visiting LondonBest wishesThe Green Man
Andrea Samuels
Bed In Bed In A 9-Bed Female Dormitory Room
Stayed in Apr 2025
Solo traveller
7 review
8.0/10
Very Good
Posted on May 11, 2025
This was a good stay & had a good night's sleep. The females I shared with were considerate. The door was not working with the key card.
Response from Property: Thanks Andrea for your lovely review and brining up the issue of the lock which we have now fixed.Best wishesThe Green Man
Omar Ali Karim
Bed In 12-Bed Mixed Dormitory Room With Shared Bathroom
Stayed in Jul 2025
Solo traveller
2 review
4.5/10
Posted on Aug 13, 2025
Very, very 🔥 hot, couldn't sleep left while dark just to cool down.
Response from Property: Dear OmarThank you for taking the time to leave a review. We’re truly sorry to hear that your experience didn’t meet your expectations, and we appreciate you bringing these issues to our attention.At The Green Man, we always strive to provide a clean, friendly, and comfortable stay for all our guests. We're disappointed to learn that we fell short in your case. Your feedback has been shared with our team so we can investigate the concerns you've raised and make improvements where needed.If you're open to it, we’d love the opportunity to learn more about your stay and how we can make things right. Please feel free to contact us directly.We hope you’ll consider giving us another chance in the future.Kind regards,The Green Man
Guest User
Bed In 12-Bed Mixed Dormitory Room With Shared Bathroom
Stayed in Nov 2024
Solo traveller
8 review
10/10
Outstanding
Posted on Jan 1, 2025
Excellent place to stay. I enjoy it. The cost is excellent.
Response from Property: Hi! Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Green Man soon! Warmest regards The Green Man Team
Guest User
Bed In 12-Bed Mixed Dormitory Room With Shared Bathroom
Stayed in Mar 2025
Solo traveller
2 review
3.0/10
Posted on Apr 24, 2025
If you’ve ever stayed in a hostel you’re in for a surprise here! You’re not getting a bargain!
Response from Property: HiThank you for taking the time to leave a review. We’re truly sorry to hear that your experience didn’t meet your expectations, and we appreciate you bringing these issues to our attention.At The Green Man, we always strive to provide a clean, friendly, and comfortable stay for all our guests. We're disappointed to learn that we fell short in your case. Your feedback has been shared with our team so we can investigate the concerns you've raised and make improvements where needed.If you're open to it, we’d love the opportunity to learn more about your stay and how we can make things right. Please feel free to contact us directly.We hope you’ll consider giving us another chance in the future.Kind regards,The Green Man
Guest User
Bed In Bed In A 9-Bed Female Dormitory Room
Stayed in Jun 2024
Solo traveller
13 review
3.0/10
Posted on Aug 10, 2024
The chef and the one bartender are really kind. Everyone else is terrible. The “manager” is rude
, yells at people unprovoked and then tries to get them kicked out the hostel. As others have mentioned, there are bugs. The bathrooms are always unclean. Like it’s bad. I got bit by several bed bugs, the sheets I received were stained and torn. The location is convenient to getting to most places
Response from Property: HiPlease accept our apologies for the experience you had whilst staying with us. I am looking into the points that you have raised and will be following these up with the team.With best wishes
Guest User
Bed In 9-Bed Mixed Dormitory Room With Shared Bathroom
Stayed in Jun 2024
Solo traveller
1 review
7.5/10
Posted on Jul 8, 2024
Great place, cheap, good location. Could do with having the full ingredients for the meals they provide. Place looks dated, things need to be fixed and stocked up with better quality toilet paper and also no shower gels etc. Can be a tight squeeze in some toilets and the stairwell as well as having to take our own luggage down in the basement.
Response from Property: Hi!Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. If you wish to discuss your negative experiences further, please feel free to contact us. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Green Man! Warmest regards, The Green Man Team
Anonymous User
Standard Triple Room
Stayed in Jun 2024
Couple
2 review
7.0/10
Posted on Jul 6, 2024
The location is convenient, close to underground station. The communal areas were cozy. However, I did encounter an issue with cleanliness in the room. Despite this, the service was good overall and the staffs were helpful, making it a decent value for money.
Response from Property: Hi!Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. If you wish to discuss your negative experiences further, please feel free to contact us. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Green Man! Warmest regards, The Green Man Team
Anonymous User
Bed In 12-Bed Mixed Dormitory Room With Shared Bathroom
Stayed in Jun 2024
Business traveller
109 review
10/10
Outstanding
Posted on Aug 2, 2024
Good place to stay. Nice staff and great location. Thanks will come back for sure.
Response from Property: Hi! Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Green Man soon! Warmest regards The Green Man Team
Lucas Hongkongensis
Bed In 9-Bed Mixed Dormitory Room With Shared Bathroom
Stayed in Dec 2024
Solo traveller
58 review
8.0/10
Very Good
Posted on Jan 3, 2025
Great location, many restaurants in the vicinities. Friendly reception staff.
Toilet papers often missing. Free wifi is not very fast. No curtain nor night light for eaxh bunk, at least not for my bunk. Ventilation is pretty much inexistant in the dorm.
Response from Property: Hi! Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Green Man soon! Warmest regards The Green Man Team