Hub by Premier Inn London Covent Garden

Everything is good except the AC in my room didn't work well. It's too warn during the night.

it was great location. near to everything- train subway restuarants theatre bars. room was very small though

Excellent trip to Covent Garden. Overnight stay to see a show. Location was perfect. Hotel was excellent. Clean, room was functional. Staff were very helpful and friendly. Everything was walking distance. Would definitely use this hotel again.

I stayed at this hotel for two nights. I was already aware that the rooms were quite small, which I was prepared to manage. However, from the moment I checked in, the experience began to decline. Upon entering my rooms, I immediately noticed that the air conditioning was not working in either of them. The rooms felt stuffy and I began to feel quite uncomfortable, so I reported the issue to reception. It took around 2–3 hours before the problem was resolved and the air conditioning was finally restored. In addition to this, there were several maintenance issues – the shower head was not functioning properly, and the sink was draining very slowly. While these issues were inconvenient, I chose to overlook them as I was only staying for a short time. However, what truly upset me was an incident that occurred the following morning. I went down to the restaurant area to get a complimentary coffee. Due to painful blisters on my feet, I was not wearing any footwear at that moment. A member of staff approached me and, rather than speaking to me discreetly or politely, raised their voice and reprimanded me quite harshly in front of other guests, stating that I was not allowed in the area without footwear. I was shocked and deeply humiliated by the manner in which this was handled. I quietly returned to my room, feeling upset and disrespected. I fully understand that there may be policies in place, but the way in which they are communicated to guests – especially in a hospitality environment matters greatly. Staff should be trained to handle such situations with diplomacy and kindness, rather than public embarrassment. Unfortunately, due to this poor experience, I am now hesitant to stay at any Premier Inn hotel in the future. I hope this feedback is taken seriously and used constructively to improve guest service and staff training.

Nice clean room, excellent shower, great location and friendly staff. Had a fantastic time in the centre of London and the location of the hotel was amazing. Only draw back is the funky design of the bed with the controls for the lights being in the headboard - so it is possible to accidentally turn the lights on in the middle of the night!

This hotel was booked solely on the brand and reputation of Premier Inn, where we have had happy and satisfactory stays prior to this. Massive disappointment to find the rooms were almost akin to box rooms, bed accessible from only one side and very high from the floor, no opening window for fresh air, questionable duvet age/cleanliness. We were falling over each other when moving around the room. Bathroom cleanliness good, staff very pleasant. But NEVER AGAIN having looked further into the website booking.