Hub by Premier Inn London King's Cross Hotel

Good location and clean room. Decent size of the room. Overall is a good and comfortable stay. It’s just that they need to improve on the check in process.

I am a tourist from Shanghai China. I am writing to express my disappointment with the service I received during my recent stay at your hotel. We booked a two-night stay through Ctrip that included breakfast, but when we arrived, the staff could not find our names on the list. They insisted that we had to pay an extra £8 per person for breakfast. We showed them the confirmation email from your hotel in Chinese, but the staff member claimed he couldn't understand it. When we presented the English version, he complained that the text was too small for him to read. This lack of patience and professionalism was very frustrating. Furthermore, when we went to pick up our luggage this afternoon, the staff member there was not polite enough. We thanked him for his help, but he didn’t respond at all. In a big city like London, I believe everyone should maintain a high standard of courtesy and professionalism. Hotel staff should represent the image of the hotel, and unfortunately, this experience did not reflect well on your establishment. Due to this poor service, I regret to say that I will not be returning to your hotel, nor will I recommend it to my friends. I hope you will take this feedback seriously and work on improving your customer service.

Good location and the room is good for solo traveller

Kind and helpful hotel staff ❤️

I was allocated to a room without windows, however it was a great experience for a business stay. The ground floor Cafe is an extra where you can work and relax in the same place. The atmosphere is really excellent!!! I will recommend it to my colleagues and friends.

I stayed there for 5 nights. I was not very pleased as they gave me the “disabled/accessible” room despite being a solo traveller. The toilet and all it’s facilities were meant for the disabled/wheelchair bound. When I approached the receptionist asking for a change in rooms, she said she could not assist me because they were fully booked. However, I did not find that acceptable given that the booking and full payment was made months ago. No effort was made to ensure that there was a vacant room I could switch to during my 5 nights there. Room service is only done if you request for it. The dinner options downstairs is very limited as well. It is fairly near King’s cross station and I would only recommend due to the location. Service needs to improve.