St James House Serviced Apartments by Concept Apartments

This was by far one of the worst accommodations I’ve ever experienced. The room was extremely noisy - windows and frames were so old they may as well have not existed. Every few minutes the entire floor shook due to the passing metro, and the street outside was constantly busy with traffic, day and night. The floorboards creaked with every step, the room had a terrible smell, and the front door didn’t feel secure at all. From the outside, the building looks abandoned and neglected. The bed was really tiny and uncomfortable, clearly not fit for adult use. The pillow reeked. No amenities were provided - not even the bare minimum. Customer service was either completely absent or downright rude and unhelpful when present. This place is a disgrace. I would strongly advise against booking it - it ruined my trip.

We recently spend a few days in London. It was an online booking directly with them, i must say they were great arranging our booking and the online check-in. The room (room 2) was small but clean, a little stuffy because it was below ground and well located (Shepherd Bush/ Holland Park area). However, we cannot get over the size of what is called a regulation UK standard double-bed. What I found concerning was the response to our phone call we made, it was dismissive, rude and the person we spoke to was not interested in addressing the issue. We will be a little more careful next time.