The Wellesley Knightsbridge, a Luxury Collection Hotel, London

The hotel has an art deco 1920,s feel but the staff and poor attitudes let it down The staff were stern and unwelcoming They were robotic We had a superior room and was not told we only had a continental breakfast included before we chose our full breakfast at an additional cost The room service items were ordered but when My pregnant daughter checked out and ordered a coffee she was asked to leave because she opened a sandwich she had bought outside They declared it was policy and she must eat it elsewhere Horrendous when she was alone in the waiting area about to travel back to the uae We will not visit again

My husband and I stayed at The Wellesley Knightsbridge for one weekend in May 2024. We actually live in London, but we were there to celebrate several special occasions: one year since moving from New York to London, my upcoming birthday, and our pre-Seychelles honeymoon. As a self-employed sustainable tourism consultant with a background in tourism and hospitality, I learned about this legendary hotel through my Marriott Bonvoy program. We had an amazing weekend at the hotel. The room was comfortable, and we felt truly valued as guests and as Marriott Bonvoy elite members. We dined at The Oval Restaurant twice for dinner and breakfast, both of which were exceptional. I upgraded my complimentary continental breakfast to a full English breakfast, and the quality of the food was simply the best. We also tried the special Churchill blend tea, specifically designed for the guests here, which was an experience I’ve never had anywhere else. We visited the signature cigar bar and learned a lot about the knowledge and history of cigars, even though neither my husband nor I smoke. Every staff member we encountered throughout our stay, from the front desk to the concierge to the doorman and restaurant staffs, were professional and friendly. We felt a warm, family-like vibe here. I received a surprising birthday dessert and a handwritten birthday card with signatures from everyone, including people I met and some I didn’t get a chance to meet. I've already decided to revisit this hotel and probably bring more friends who will visit me in London. I wish the entire team all the best and can't wait to see them again. Thank you all for making my one-year anniversary of being a Londoner special and memorable.

Simply the best service I’ve had on a hotel. It was our 25 yr anniversary and they put some rose petals in my bed. We had an early flight and they waited on the transportation with my wife’s coffee… Impressive. I appreciate the elegance and quality, yet service was above any expectations.

I stayed in The Wellesley for 1 night. This is my second time at the hotel. The last time was a few years ago during the Christmas period and I had good memories so wanted to try again. Sadly, I found this time extremely disappointing. The staff are extremely snooty. No one is smiling or makes you feel welcome. I was checking in before my husband and they kept asking when he will come (even though my name was on the booking) therefore when he was coming is irrelevant. I was told at check in I can either have complimentary breakfast or points towards bonvoy so I opted for breakfast. Upon leaving the breakfast the next morning they asked me to sign for the extra charges because we ordered hot food - no one had told me ordering eggs would cost an extra £20. This should have been communicated. I asked for late check out since I am a bonvoy ambassador elite, this is one of the perks but was only given 1pm. Therefore, I left my luggage with the concierge and when I got back to the hotel around 5pm, I asked where I can sit and have a coffee. They showed me to the non smoking area at the front (opposite the cigar lounge). The room was empty and I grabbed a sandwich out my bag as I’m 6 months pregnant, I wanted to quickly eat and have my coffee before the airport. The member of staff came and told me I can’t eat outside food there. I said there is no one here, it’s a small sandwich and no rubbish will be left anywhere. He got the manager in who continued to tell me I needed to move. I’m a paying guest. I am 6 months pregnant. They didn’t give me late check out. They couldn’t let me just sit down for 10 minutes? Instead needed to bother me and hover around me like I’m carrying a weapon - it was a small sandwich. I got up and cancelled the coffee and went and got my luggage which no one helped me with. Again, a pregnant woman and no one assists me with 2 suitcases. It’s my mistake for choosing this hotel over The Edition, where I usually stay and have never been treated in this way. I will continue going there next time. The Wellesley is tired interior compared to it and the staff are not anywhere near as welcoming.

A truly amazing stay the exceptional welcome at the door continued throughout our stay the staff were friendly and went out of their way to provide a memorable experience for a special occasion We would celebrate again at this amazing hotel

Excellent from entering to leaving . Location is amazing. Dinner in bar was great. Di’i Georggio and Juan at front desk were awesome as were the whole staff. We don’t smoke but lots of people enjoying a wide range of cigars. We will be back again.

The hotel is situated in a great location. Staff are incredibly friendly and there are some nice features such as the complimentary short distance chauffeur service and 24 hour butler. Rooms are clean and the bed was extremely comfortable. The biggest issue was the fact that there is a cigar lounge on site. Something I had failed to realize at the point of booking. I really dislike the smell of smoke and from 3pm on the Saturday, the entire lower floor of the hotel and elevators stank of cigars. I had wanted a drink in the bar after returning to the hotel after dinner but due to the smoke I gave it a miss. In all honesty, I wouldn’t have booked the hotel had I known about the cigar lounge.

We stayed here for the London Marathon to be close to the finish. The location was ideal, Hyde Park Corner station is steps away. Easy to the underground and a great place to reach almost everything. We had a very comfortable stay and the staff was so friendly and helpful. They were more than happy to help me with a missing label for my marathon kit bag and surprised us with a fruit basket, with a card that the whole staff had signed, in our suite when we returned from the finish We would certainly and happily stay here again. Its also worth commenting here because we did see reviews that mentioned cigar smoke, from the cigar bar outside on the first floor. This was a big concern for me, but the reality is that the space is outside and well ventilated and was never an issue for us and there was not a trace it in our suite-- just to share our experience.

Great service. Wonderful location right next to Hyde Park Corner station. Room service breakfast was delicious and delivered quickly. Bed was really comfortable. Bathroom was well appointed, with great water pressure. Loved that it’s a boutique hotel with attentive staff. I used the complimentary car to go to dinner at a nearby restaurant, lovely benefit.