Aerotel Sydney - Inside International Terminal Airport

Aerotel Sydney - Inside International Terminal Airport Reviews

Aerotel Sydney - Inside International Terminal Airport

Sydney International Airport Sydney, Mascot, New South Wales, 2020, AustraliaView Hotel Details
Aerotel Sydney - Inside International Terminal Airport
Aerotel Sydney - Inside International Terminal AirportAerotel Sydney - Inside International Terminal AirportAerotel Sydney - Inside International Terminal Airport
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Guest Reviews of Aerotel Sydney - Inside International Terminal Airport

7.6/10
Good
30 review
Verified reviews
Location8.3
Amenities6.9
Service7.4
Cleanliness7.8
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All reviews(30)
Positive reviews(23)
Reviews with photos/video(8)
Friendly host(3)
Negative reviews(7)
Selina Chow
Solo Plus Room
Stayed in Jul 2025
Solo traveller
1 review
8.0/10
Very Good
Posted on Aug 6, 2025
The location is very good, just 5 mins walk from arrival terminal. There are ample eateries and some necessities / mini-mart type shops and fast food nearby. The room was bare minimum, with a large toilet/shower and wash up area. This should be slightly smaller to give a little more room around 'bedroom'. Good for a 1 night stay, and the hotel area is locked from the terminal from 11 pm -3 am. Supposed for security, I was surprised to read this in the welcome letter. Most surprising was this hangar provided. Ha ha ha..... Photo attached.
Response from Property: Thank you for sharing your detailed feedback with us.We’re pleased to hear that you appreciated our convenient location and the surrounding amenities, as well as the suitability of our hotel for a short stay. Our aim is to provide a comfortable and efficient space for travellers in transit, and your comments help us better understand how we can continue to improve.We also appreciate your suggestion regarding the layout—especially the balance between the bathroom and bedroom space. Feedback like this is valuable as we continually refine our design to better meet guest needs.As for the terminal access restrictions between 11 pm and 3 am, you’re absolutely right—it’s a security measure put in place by the airport authorities. We understand it can come as a surprise, which is why we include it in the welcome letter for transparency.Thank you again for staying with us. We hope to welcome you back on your next trip through Sydney.
Guest User
Solo Plus Room
Stayed in Sep 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Nov 1, 2025
Nice staff and flexible. My flight was cancelled at the latest time and staff is very helpful. Very good option for guest who missed and have to transit for long time.
Response from Property: Hi,Thank you so much for your kind words! We’re glad our team could assist you during an unexpected situation. It’s wonderful to know you found our staff helpful and accommodating. We hope your travels go smoothly next time, and we’d be happy to welcome you back whenever you’re in transit again.Kind regards,Kosala SilvaHotel Manager
Dokter Andreas
Solo Plus Room
Stayed in Jun 2025
Business traveller
1 review
9.5/10
Amazing
Posted on Jul 9, 2025
Strategic hotel for transit overnight flight
Response from Property: Thank you for sharing your experience! We’re thrilled to hear that you found our hotel to be a great choice for your overnight layover. We strive to provide comfort and convenience for travelers like you, and we're glad our location and amenities made your transit more seamless.We hope your journey continued smoothly, and we’d be delighted to welcome you back the next time you're in transit!
Guest User
Double Plus Room
Stayed in Jun 2025
Couple
1 review
10/10
Outstanding
Posted on Sep 2, 2025
great service and friendly, the cafe was so handy
Response from Property: Thank you for your kind words! We’re delighted to hear you enjoyed our service and found our café convenient during your stay.It’s always great to know we could make your visit a little easier and more enjoyable. We look forward to welcoming you back soon!
Silvino
Solo Plus Room
Stayed in Jan 2024
Solo traveller
30 review
9.5/10
Amazing
Posted on Feb 18, 2024
The room was quaint, but everything about this hotel was decent. The bathroom was big enough, very clean, and has top-of-the-line sundries. It was very conveniently located just below the departures hall. Because of its size, there’s really not much to expect, but the cleanliness and service are superb. I did have one concerning experience when my room suddenly was filled with the smell of suffocating engine fumes, and I was woken up in the middle of the night. I have written a letter about it; I am waiting for the hotel’s response.
Response from Property: Thank you for your detailed review and for highlighting our cleanliness, service, and convenient location. We’re glad those aspects of your stay met your expectations. However, we’re very sorry to hear about the unpleasant experience with the engine fumes—it’s certainly not something we take lightly. We appreciate that you’ve reached out directly, and please be assured we are investigating the matter thoroughly. Your comfort and safety are our top priorities, and we hope to resolve this to your satisfaction soon.
jiggerynson
Double Plus Room
Stayed in Jan 2024
Couple
9 review
10/10
Outstanding
Posted on Feb 11, 2024
Excellent,say no more just actually it's in the arrival hall literally and I'm in love with the bathroom and the smell of the place it's so nice
Guest User
Double Plus Room
Stayed in Dec 2023
Solo traveller
1 review
10/10
Outstanding
Posted on Jan 29, 2024
Nick was an angel. He brought me some food because it was my birthday. Will definitely stay again.
Response from Property: Thank you so much for your lovely words! We’re delighted Nick could make your birthday extra special. We can’t wait to welcome you back for another great stay!
Angela Khoosk
Solo Plus Room
Stayed in Jun 2024
Booked for others
7 review
10/10
Outstanding
Posted on Jul 25, 2024
Good choice for in transit early morning flight. This Aerotel very convenient location at T1 Sydney International Airport, no need to use Australia Visa if only at this hotel.
Response from Property: Thank you for sharing your experience! We’re glad our convenient location at Terminal 1 helped with your transit and airport curfew. We look forward to welcoming you again on your next stopover!
Guest User
Double Plus with F&B Credit
Stayed in May 2024
Family
1 review
3.5/10
Posted on Jun 23, 2024
Booked a double room but their staff changed it to single room without my permission. On reaching the hotel at 11pm with 2 kids and luggage the manager tells me to find an another hotel due to the error made by them.He then gave me a single room with leaking roof. The water was dripping from the ceiling.Horrible experience.
Response from Property: We are deeply sorry for the inconvenience and distress caused during your stay. This is certainly not the experience we want for any of our guests, especially when traveling with children. We sincerely apologize for the room mix-up and the issues with the room condition.We understand you attempted to cancel your reservation in April, and we have already refunded the difference in cost to you
Guest User
Double Plus Room
Stayed in Mar 2024
Couple
1 review
7.0/10
Posted on Apr 17, 2024
We will not stay at Aerotel Sydney again. The small double bed is up against a wall so if one person wants to get out during the night they have to climb over the other! The bed was very high and very awkward to get into. At 65 and 70 years old that is not what we were expecting nor wanting. There are no windows. We didn't get much sleep. We ended up 'topping and tailing'. We were also disturbed by a lot of noise from within the hotel. Whilst it is only a short walk to the departure area, that is not sufficient to outweigh the huge disadvantages of the room and setting. There was insufficient room for our 6 suitcases so they had to be stored behind reception. Luckily the reception is manned 24 hours a day.
Response from Property: Thank you for sharing your detailed feedback. We’re sorry to hear that the room layout and noise affected your comfort during your stay. We understand how important a good night’s rest is, especially when traveling at your age, and apologize that we did not meet your expectations in this regard. We also appreciate your comments about luggage storage and are glad our 24-hour reception could assist. Your feedback helps us identify areas for improvement, and we will take it into consideration to enhance future guest experiences. We hope you find accommodations better suited to your needs on your next trip.
Guest User
Solo Plus Room
Stayed in Jul 2025
Travelling with friends
1 review
8.5/10
Very Good
Posted on Aug 11, 2025
Very good for me
Response from Property: Thank you for your kind feedback. We’re delighted to know that your stay was very good, and we look forward to welcoming you again soon.
Darlinggg
Solo Plus with F&B Credit
Stayed in Jul 2024
Business traveller
18 review
9.0/10
Great
Posted on Oct 31, 2024
Great place for stoping over for one night. Everything is fine
Response from Property: Thank you for your kind words! We’re glad you had a good stay and that everything met your expectations. We hope to welcome you back whenever you’re in the area!
Guest User
Double Plus Room
Stayed in Nov 2023
Couple
1 review
9.0/10
Great
Posted on Dec 13, 2023
Smallest hotel room I've ever stayed in. Only stayed here for the convenience of being able to walk straight into the airport, so only stay if that is important
Response from Property: Thank you for your feedback. We appreciate that our location offers unmatched convenience for guests needing quick airport access. We understand the room size may not suit everyone, and we appreciate you choosing us for your stay.
Guest User
Solo Plus Room
Stayed in May 2023
Solo traveller
1 review
4.5/10
Posted on Jun 30, 2023
It is rediculous that my room access card cannot be used the next morning at 3am. And I cannot find any service even call for help.
Response from Property: We’re very sorry to hear about the trouble you experienced with your room access card early in the morning. This is certainly not the service standard we aim for. Please know our team is available 24/7 on the property to assist with any issues, and we will review our procedures to ensure this doesn’t happen again.
Guest User
Double Plus Room
Stayed in Nov 2023
Couple
1 review
9.0/10
Great
Posted on Jan 1, 2024
Convenient, small, expensive
Response from Property: Thank you for your feedback! We’re glad you found our location convenient. We appreciate your comments about room size and pricing and will keep them in mind as we strive to improve.