Miami Hotels with Airport pickup service

Had a horrible experience a couple of blocks away at some trashy place… But not only was this hotel the exact opposite of that, but they ACTUALLY got me in the vacation mood right back again. Luis the manager was nothing but a knowledgeable young man of the area and his hospitality is what got me to give this a shot. 10/10

This hotel is embarrassing and an insult to the name “Regency”. It is surprising such a structure, in this condition, is nearby a major US airport such as Miami International. No laundry / dry cleaning service is available. The structure looks like it hasn’t been refurbished since the early 60s of the 20th century. The only photos that still represent the existing condition of the structure today are the ones of the pool, but unfortunately it was closed but I stayed there — or rather, when I checked in and then checked out after half an hour. First time in my life that I change hotel after check-in because of the conditions of the building and the services provided. A special mention goes to the staff, that is kind, proactive and truly at the client’s disposal (not ironic: I mean it). You can tell that they do what they can to compensate the hotel’s conditions, but unfortunately in this case the problem is not the staff: it is the hotel.

Overall experience here was great. The service was good. Staff was very friendly and helpful. But the breakfast was mild, the selection of the food was quite average. However, the location here is very close to the airport, approximately 15 minutes drive from the airport. I would recommend for someone who has to layover for a night.

Four points by Sheraton MIA We arrived to MIA called Sheraton Was instructed to go to door 23 and shuttle would be there to pick us up Within 1/2 hour we were picked up Lobby was nice Front desk staff were pleasant I’m silver elite w Marriott and was offered no upgrade or breakfast Their buffet is over $17.00 plus tax pp I thought that was a little pricey for the offerings They do have a bar that offers food and happy hour as well Fitness center was clean and had the basic equipment Pool was small but clean with a small waterfall. Shuttle runs every half hour Room with two double beds Room was clean. The floors could have been mopped alittle more. Bed was comfortable Bathroom was clean. No body lotion but overall bath products were great Overall if you are looking for a nice place to stay for a quick overnight this is your place. Shuttle driver was great Francisco was very nice and helped me figure out how to get to Avis to continue our trip to key west Would stay again

Good value for the money of you get a good deal. The main problem with the hotel is the maintenance. There are many things that are not working or in bad shape. There is only a microwave fot the whole hotel and most of the ice machines are not working. Buffet and parking are expensive but long term parking is a good deal.

The hotel has a lot of guests and the swimming pool is very small. The location is close to the bus terminal and the Metromover in downtown. The mover is free. You can take the mover to travel to different attractions. They are all not far away, which is relatively convenient. Taking the subway is also an option, but the trains run every 30 minutes, so you can take it if you're not in a hurry. What is worth recommending is the Science Museum. If you have children, you can take them to visit it for a whole day. It is very worth visiting. Miami is a tourist area, and eating out at any time is expensive. Self-driving parking is also expensive, so be prepared to burn money.

Do NOT stay here if you have an early flight and want to enjoy breakfast. We tried to go to breakfast at the Coral Cafe at 6:00 am only to find out that breakfast doesn't open until 6:30 am. I stood by the hostess because it said wait to be seated and she just looked at me rudely and said, ”uhhh...? Do you need something or...” I replied, ”Yes, I wanted to get breakfast.” She responded rudely, ”Well, it doesn't even open until 6:30 so you're gonna have to wait.” We are diamond members and we tried to use our food and beverage credit to grab something quickly. We only had 5 minutes to eat so we couldn't sit down and eat. We only wanted a croissant that we were willing to pay $15 for and It was literally just sitting at the buffet to grab easily. The hostess was so freaking rude and argued with me and embarrassed me in front of everyone. She said I had to sit down and wait to be served. We had already waited 30 minutes for her to tell us this. She told us to go to Starbucks instead. I informed her that I wanted to use my food and beverage credit and she said, ”oh well. I don't know if it works there, but you'll just have to go there because that's you're only option. I can't give you a croissant here. You have to sit down and wait to be served.” Pretty ridiculous that I couldn't buy something to go. They also charged us $18 for our Turo to be parked in the parking lot for only a couple hours while it was waiting to be picked up! We didn't even have the car parked over night. Also, I NEVER received a receipt after checkout which is not normal for Hilton. I had to find the receipt online via the app. Will never stay here again! Super rude and terrible customer service! I have stayed at many Hiltons all over the world, but I have never been treated so poorly!

My toilet was not flushing, the manager, Lilia, the most horrible human I have had the misfortune to encounter not only tried to blame me for the mess of poop the plumber left in the floor but also told me that due to the mess the room was now out of order and “there were no more rooms” (although her co worker, Angel, clearly told multiple people there were rooms in Spanish) I was made to leave the hotel because they sold me a room with a messed up toilet and then proceeded to belittle me blaming the mess on me. Unbelievable. I don’t get my money back for a week and I had just enough to pay for the room, so now I get to sleep in my car for the weekend, Lilia, I pray your karma is swift. What a terrible person to represent your company. I truly believe these people are scamming their guests also, but that’s another review.

We booked this hotel in January working with Yenni and her team. Always professional and prompt email returns. Fast forward to our arrival - a good experience checking in overall. They were able to have several of our 10 rooms ready early early morning. Wonderful for our weary travelers. Rooms are clean and well appointed. Lobby pantry is stocked as well as the bar. A group of us ate in the restaurant it too was very good and unique dishes. They have a few cats they care for including vet visits on property (outside). Adorable but aloof. Lots of ducks close by too. The pool n jacuzzi passed the grand baby tests. Recommend? Absolutely !

Stayed here on an over night lay over with my family of four (two adults, two older teens). After a delayed arrival at around 7:30pm, all we wanted to do was get to our hotel. Waited for 10 minutes no shuttle. Called the hotel, told them where we were standing and was instructed to move to pick up station 7 and shuttle would be on the way. 20 minutes later. No shuttle. Called again and same front desk employee told me ”I don't know what to tell you, he's on the way should be there in less than 10 minutes. Just as we were about to give up and take a cab, along came the shuttle. Driver was nice, I”m guessing busy doing something else when we needed him to pick us up. Here is your pro tip: 1: Don't assume the shuttle runs non stop. It doesn't. 2: Call the hotel and make sure its on the way. 3. If you have an early AM flight, don't stay here unless you want to UBER or Cab to the airport. The shuttle does not start running to the airport until 7AM. Our flight left at 7:30, so a 12 dollar UBER it was. The rest of our experience was fine. This is nice property. Had the two bedroom unit and had great space for our family. Used the washer and dryer on second floor (bring your quarters 1.75 per wash, 1.00 per dry). They have a full service bar that stays open until 9pm. Until they improve their Airport shuttle service (remember, they are an AIRPORT HOTEL). I would stay someplace else.