Casa Baglioni Milan

Baglioni Milan was our 1st time staying at Baglioni Resorts we arrived & were blown away from the minute we arrived! We were exhausted from 18 hours of flying & more time in between traveling they literally took over had us checked in & a ice cold bottle of champagne to our room with our bags in a matter of minutes it was a perfect check in experience. The suite was stunning it took our breath away we LOVED the terrace with night blooming jasmine OMG made our day. They had many special treats. Such a lovely Breakfast spread with mimosa every morning. Very helpful staff we feel they calmed us from the start. The location is absolutely perfect we walked everywhere the entire time we stayed in Milan. Highly recommend this resort & we will absolutely be back.

This is a pretty expensive boutique hotel but I'm not sure the value is here. First a pet peeve of mine (and many other travelers): light pollution in hotel rooms! This hotel does not rate well in that category: a smoke detector above the bed that flashes green every 5 seconds? check; a card reader and master switch that lights up its whole area? check; a TV with a bright red dot (classic)? check; an outside light that stays on and shines brightly into the room and requires staff to cover with cardboard? check! Fortunately I always travel with a roll of dark tape to alleviate those issues but in this price category I shouldn't have to jerry rig some contraption on every light source. Then breakfast is included but not really, they nickel and dime you with paying options like the omelet and some juices, etc. In my book that's not luxury. I don't care about the cost of these options but the fact that they exist. Keep it simple, include everything and don't make the customer of your €1500 rooms pay for ridiculous options at breakfast and make them sign bills in the morning. The gym was nice enough, with the right equipment and size. No pool or spa which should be incompatible with a 5 star category. Rooftop was closed for work. Staff is nice and helpful, but some training needed here and there, for example when delivering room service don't bang loudly on the door several times, just use your pass to pry the door open and discreetly announce yourself. Details, details I know... Ah also my blood pressure always rises a notch when I see minibar water at €7. Luxury hotels are starting to understand that we hate the minibar billing which is highway robbery anyway and now include the whole minibar.

Overall the property was wonderful, decor was amazing and all the staff were very attentive and friendly. One of our rooms didn't drain the shower water properly and it would have been better to have air vents in the bathroom toilet room for ventilation. One of our rooms had a cockroach come into the room also. Despite this, I would still rate as 5 star because the staff dealt with the issue very apologetically.

Small, sophisticated boutique hotel in a quiet and elegant part of town. Staff incredibly friendly.

Enjoyed my stay at Casa. Friendly staff and rooms with great decor added to the enjoyment.

Best hotel I have ever experienced in Milan. Aziz, Said, Antonio… can’t remember the names of the rest but excellent service all across. Food was great, room was in pristine condition. I hope it remains like this! Will definitely come back

New boutique hotel in the heart of Milan. There is such an attention to detalis. I really felt like bome here. The staff is so caring and smiling. The way they were looking after my requests made the difference. Nothing was too much trouble, really exceptional. Looking forward to come back. Thank you