Mercure Hotel

Mercure Hotel Reviews

Mercure Hotel

No.199 Tianyuan West Road, Jiangning District, Nanjing, Jiangsu, ChinaView Hotel Details
Mercure Hotel
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Mercure Hotel Guest Reviews

4.8/5
Excellent
2476 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2476)
Positive reviews(2447)
Reviews with photos/video(547)
Friendly front desk staff(329)
Delicious breakfast(189)
Many amenities(152)
Secluded lake view(95)
Perfect for business trips(88)
Great swimming pool(71)
Close to airport(15)
Clean pool(11)
Negative reviews(29)
Anonymous User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Jul 2024
Couples
18 review
4.7/5
Amazing
Posted on Aug 26, 2024
Location is amazing, but we, as foreigners, expected a little bit more of the breakfast of an 5* International Hotel.
Response from Property: Dear guest: Hello! Thank you for choosing Mercure South Station! When traveling, what you want is comfort, intimacy, and warmth. How can we not try our best to meet your wishes, because this is also our wish. We hope that everyone who comes here is happy!
JetSetWorldGirl
Lake-View Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Sep 2023
Solo travellers
5 review
4.2/5
Very Good
Posted on Oct 20, 2023
The overall stay was good. Most of the staff is friendly and welcoming. Some could use some training in customer service. The biggest issues for me were that they obviously never mop the floors and they turned off the air conditioning using the excuse that guests will get sick and so many guests were so hot and uncomfortable at night.
Response from Property: Dear guest, thank you very much for staying at the Mercure Nanjing South Station Hotel. We strive to give every family member who comes to the hotel a comfortable and pleasant stay experience. If we fail to meet your expectations, we are deeply sorry. We will immediately start making rectifications based on your feedback. The hotel leadership and management also attach great importance to it. After receiving your feedback, we will immediately communicate with various departments to make rectifications. Xiaomei hopes that you will stay again and give us a chance to make improvements. , giving you a brand new stay experience, looking forward to your visit again, and wishing you and your family a happy life!
Łukasz
Superior Room (2 Beds)
Stayed in Feb 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Mar 15, 2024
It is very good hotel but the service dont speak english very well
Response from Property: Thank you for your tolerance and understanding, we will work hard to make progress, looking forward to your next visit
fx2312
Superior Room (2 Beds)
Stayed in Oct 2024
Business travellers
9 review
4.7/5
Amazing
Posted on Nov 4, 2024
very good
Response from Property: 感謝客官大人的好評,您能滿意真是太好了呢,滿意衹是起點,驚喜和感動才是小美的終極目標哦,歡迎您常來^_^,南京南站美居會給您帶來更多的意想不到哦!
Max Judge
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Nov 13, 2024
Great
Response from Property: 尊敬的客人您好,感謝您選擇入住南京南站美居酒店,感謝您抽出時間給小美一個五星好評,小美開心的不要不要的。您在入住的一切我們都是尤為關心的,關懷,體貼,照顧,温暖 是小美送給客人最真誠的禮物,也期待您的下次光臨哦~~
Tutouaichitutou
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Sep 2024
Other
1 review
5.0/5
Outstanding
Posted on Oct 4, 2024
GOOD!
Response from Property: 謝謝您的點評,在小美的眼裡,我們所做的一切都衹為了您能有一個舒適而又安心的環境,您的一個微笑或是一個點頭,就是對我們的肯定,就是我們的幸福所在,小美一定會爭取進步,南京南站美居酒店期待您的再次光臨哦!
Junjun
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Jun 2024
Family
19 review
5.0/5
Outstanding
Posted on Aug 11, 2024
good。
Response from Property: 看到客官您的點評酒店小夥伴們萬分開心。很榮幸我們的服務得到您的評價,我們一貫保持熱情真摯地為客人服務。酒店在南站附近,附近有百家湖商圈,法式、浪漫、優雅的住宿空間是我們美居致力為您打造的生活方式,我們很期待您經常來看看,等您回家哦
Guest User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Feb 2025
Business travellers
8 review
5.0/5
Outstanding
Posted on Mar 12, 2025
The hotel service is in place, the customer service attitude is also very good, this stay is very satisfactory, and the room type is upgraded for free. I will continue to stay here next time I go on a business trip. It's a good hotel, the breakfast is clean, and it's good.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,非常高興得到您的認可,門店離南京南站8分鐘車程,離祿口機場20分鐘車程,十分方便快捷哦,門店有免費超大停車場,離金鷹百家湖1912隻有1.5公里,吃喝玩樂俱全哦!是商務旅遊絕佳入住位置,開心能遇到您,祝每一位客人平安喜樂,我們真心實意為每一位客人提供最優質的服務,小美會繼續努力噠~期待您的再次光臨,愛你呦!
Guest User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Jan 2025
Travel with friends
14 review
5.0/5
Outstanding
Posted on Feb 8, 2025
Xianxian Yaoyao's service is very enthusiastic. The lobby is very upscale. The room is clean and the environment is good.
Original TextTranslated by Google
Response from Property: We are very happy to see your comments. We are honored to receive your evaluation of our service. We always serve our guests with enthusiasm and sincerity. The hotel is near the South Station and the Baijia Lake business district. The French, romantic and elegant accommodation space is the lifestyle that we at Mercure are committed to creating for you. We look forward to your frequent visits and waiting for you to come home.
Guest User
Superior Room (2 Beds)
Stayed in Jan 2025
Travel with friends
10 review
4.6/5
Great
Posted on Feb 5, 2025
The room has no odor Good reception service The air conditioner in the room is a bit old and noisy The bathroom has dry and wet separation Smart toilet The shower water flows smoothly Breakfast is provided by the hotel
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for staying at Mercure Nanjing South Station. Xiaomei strives to give every family member who comes to the store a comfortable and pleasant stay experience. If we fail to meet your expectations, we are deeply sorry for this. We will immediately start to make rectifications based on your feedback. The hotel leadership and management also attach great importance to it. After receiving your feedback, we will immediately communicate with various departments to make rectifications. Xiaomei hopes that you can stay again and give us a chance to make corrections and give you a brand new stay experience. We look forward to your visit again and wish you and your family a happy life!
Sweetxiaojia
Lake-View Superior Twin Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Dec 2024
Family
9 review
5.0/5
Outstanding
Posted on Feb 1, 2025
As soon as I entered the hotel, the lobby was spacious and bright, decorated in a very stylish way. The staff was enthusiastic and professional. The check-in was very fast, and they also introduced the hotel's services attentively. The room was warm and comfortable, the bedding was soft and clean, and I had a good sleep. The hygiene was impeccable, and every corner was cleaned. The location is also very good, there are many delicious foods and Niu Shou, mountain attractions around, and it is very convenient to travel. This stay experience is full, and I will choose this hotel next time I come here!
Original TextTranslated by Google
Response from Property: The best trip is to find a long-lost feeling in Mercure Nanjing South Railway Station. Among thousands of people, I met you not too early or too late. I am glad to meet you. There is no such thing as missing you. Fate is that it is neither too early nor too late. Because of professionalism, I am excellent. I am also growing up and hope to provide more perfect service to customers. Let you not only have a sweet sleep, but also a little surprise and a little touch brought by Xiaomei, a slight look back at time, and a warm feeling for the soul. Mercure Nanjing South Railway Station is looking forward to your visit again!
Guest User
Superior Room (2 Beds)
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 26, 2025
Very satisfied, all the details are very good, the coffee is also very good. It is convenient to wash clothes, and the parking lot is easy to park. Next time we come to Nanjing, we plan to stay in this hotel again. The ancient city of Nanjing is also very beautiful, and it is a pity that the New Year is too short.
Original TextTranslated by Google
Response from Property: Seeing your five-star praise, I suddenly feel full of strength. First of all, thank you very much for your trust in choosing Xiaomei among many hotels. It is our unshirkable responsibility to provide you with high-quality and considerate services, so that you can feel the warmth even in a strange city. Xiaomei provides a fourth space for travelers on the road to relax and rest. I hope that Xiaomei will accompany you on every journey and bring unexpected touches to your life!
Guest User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Dec 2024
Business travellers
7 review
5.0/5
Outstanding
Posted on Jan 25, 2025
It was a great experience. The front desk lady Xianxian was beautiful and considerate. She took the initiative to upgrade my lake view room. The lobby provided tea, coffee, drinks and snacks. It was super considerate. The room was very clean and the mattress was very soft. I will still choose to stay here when I come to Nanjing next time. It is highly recommended!
Original TextTranslated by Google
Response from Property: Seeing your five-star praise, I suddenly feel full of strength. First of all, thank you very much for your trust in choosing Xiaomei among many hotels. It is our unshirkable responsibility to provide you with high-quality and considerate services, so that you can feel the warmth even in a strange city. Xiaomei provides a fourth space for travelers on the road to relax and rest. I hope that Xiaomei will accompany you on every journey and bring unexpected touches to your life!
anne1125
Superior Room (2 Beds)
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 24, 2025
The hotel is very good and it is very convenient to get to Niu Shou Mountain. The breakfast is good! Pangpang has good service, thumbs up~
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Mercure South Station! What you want when you travel is comfort, intimacy and warmth. How can we not try our best to meet your wishes, because this is also our wish. We hope that everyone who comes here is happy!
Guest User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Dec 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Jan 22, 2025
The service is friendly and decent, the room is clean and tidy, and the breakfast is also satisfactory! There are free Coke and Sprite in the refrigerator, which is very thirst-quenching after drinking. I will stay here again next time I come to Nanjing
Original TextTranslated by Google
Response from Property: Seeing your five-star praise, I suddenly feel full of strength. First of all, thank you very much for your trust in choosing Xiaomei among many hotels. It is our unshirkable responsibility to provide you with high-quality and considerate services, so that you can feel the warmth even in a strange city. Xiaomei provides a fourth space for travelers on the road to relax and rest. I hope that Xiaomei will accompany you on every journey and bring unexpected touches to your life!