No.199 Tianyuan West Road, Jiangning District, Nanjing, Jiangsu, ChinaView Hotel Details
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Mercure Hotel Guest Reviews
9.6/10
Excellent
2540 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.6
Service9.7
Cleanliness9.7
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All reviews(2540)
Positive reviews(2509)
Reviews with photos/video(551)
Friendly front desk staff(331)
Delicious breakfast(194)
Many amenities(150)
Secluded lake view(96)
Perfect for business trips(93)
Great swimming pool(73)
Close to airport(16)
Clean pool(11)
Negative reviews(31)
Sibongile
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Mar 2025
Solo travellers
13 review
10.0/10
Outstanding
Posted on Apr 7, 2025
Fantastic hotel with friendly staff and clean rooms. The location is also convenient, there's a subway nearby, so you can go for it instead of a taxi. It takes 8 minutes subway ride to the train station.
Response from Property: Dear guests, we are very happy to receive your recognition. The store is 8 minutes away from Nanjing South Railway Station and 20 minutes away from Lukou Airport. It is very convenient and fast. The store has a free large parking lot and is only 1.5 kilometers away from Jinying Baijia Lake 1912. It has everything you need for eating, drinking and having fun! It is an excellent location for business travel. I am happy to meet you. I wish every guest peace and happiness. We sincerely provide the best service to every guest. Xiaomei will continue to work hard~ Looking forward to your visit again, love you
Anonymous User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Jul 2024
Couples
19 review
9.5/10
Amazing
Posted on Aug 26, 2024
Location is amazing, but we, as foreigners, expected a little bit more of the breakfast of an 5* International Hotel.
Response from Property: Dear guest: Hello! Thank you for choosing Mercure South Station! When traveling, what you want is comfort, intimacy, and warmth. How can we not try our best to meet your wishes, because this is also our wish. We hope that everyone who comes here is happy!
Guest User
Superior Room (2 Beds)
Stayed in Feb 2025
Solo travellers
34 review
6.5/10
Posted on Mar 20, 2025
this is a four star hotel, service is good, everything else is just ok.
Response from Property: 敬的賓客您好,非常高興得到您的認可,門店離南京南站8分鐘車程,離祿口機場20分鐘車程,十分方便快捷哦,門店有免費超大停車場,離金鷹百家湖1912隻有1.5公里,吃喝玩樂俱全哦!是商務旅遊絕佳入住位置,開心能遇到您,祝每一位客人平安喜樂,我們真心實意為每一位客人提供最優質的服務,小美會繼續努力噠~期待您的再次光臨,愛你呦!
JetSetWorldGirl
Lake-View Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Sep 2023
Solo travellers
5 review
8.5/10
Very Good
Posted on Oct 20, 2023
The overall stay was good. Most of the staff is friendly and welcoming. Some could use some training in customer service. The biggest issues for me were that they obviously never mop the floors and they turned off the air conditioning using the excuse that guests will get sick and so many guests were so hot and uncomfortable at night.
Response from Property: Dear guest, thank you very much for staying at the Mercure Nanjing South Station Hotel. We strive to give every family member who comes to the hotel a comfortable and pleasant stay experience. If we fail to meet your expectations, we are deeply sorry. We will immediately start making rectifications based on your feedback. The hotel leadership and management also attach great importance to it. After receiving your feedback, we will immediately communicate with various departments to make rectifications. Xiaomei hopes that you will stay again and give us a chance to make improvements. , giving you a brand new stay experience, looking forward to your visit again, and wishing you and your family a happy life!
Łukasz
Superior Room (2 Beds)
Stayed in Feb 2024
Business travellers
1 review
10.0/10
Outstanding
Posted on Mar 15, 2024
It is very good hotel but the service dont speak english very well
Response from Property: Thank you for your tolerance and understanding, we will work hard to make progress, looking forward to your next visit
fx2312
Superior Room (2 Beds)
Stayed in Oct 2024
Business travellers
13 review
9.5/10
Amazing
Posted on Nov 4, 2024
very good
Response from Property: 感謝客官大人的好評,您能滿意真是太好了呢,滿意衹是起點,驚喜和感動才是小美的終極目標哦,歡迎您常來^_^,南京南站美居會給您帶來更多的意想不到哦!
Max Judge
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Oct 2024
Travel with friends
3 review
10.0/10
Outstanding
Posted on Nov 13, 2024
Great
Response from Property: 尊敬的客人您好,感謝您選擇入住南京南站美居酒店,感謝您抽出時間給小美一個五星好評,小美開心的不要不要的。您在入住的一切我們都是尤為關心的,關懷,體貼,照顧,温暖 是小美送給客人最真誠的禮物,也期待您的下次光臨哦~~
Tutouaichitutou
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Sep 2024
Other
1 review
10.0/10
Outstanding
Posted on Oct 4, 2024
GOOD!
Response from Property: 謝謝您的點評,在小美的眼裡,我們所做的一切都衹為了您能有一個舒適而又安心的環境,您的一個微笑或是一個點頭,就是對我們的肯定,就是我們的幸福所在,小美一定會爭取進步,南京南站美居酒店期待您的再次光臨哦!
Junjun
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Jun 2024
Family
19 review
10.0/10
Outstanding
Posted on Aug 11, 2024
good。
Response from Property: 看到客官您的點評酒店小夥伴們萬分開心。很榮幸我們的服務得到您的評價,我們一貫保持熱情真摯地為客人服務。酒店在南站附近,附近有百家湖商圈,法式、浪漫、優雅的住宿空間是我們美居致力為您打造的生活方式,我們很期待您經常來看看,等您回家哦
foreverworld58
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Mar 2025
Business travellers
26 review
10.0/10
Outstanding
Posted on Apr 21, 2025
I have never seen a non-five-star hotel with such a large gym and swimming pool. This is really amazing. The overall facilities are well maintained, the service is very decent and thoughtful, and there is a phone call after check-in. The experience is basically on par with Hilton. There are not many restaurants around, and you have to go to Jingfeng Plaza a few kilometers away. It is very close to Nanjing South Railway Station, which is good for business travel.
Original TextTranslated by Google
Response from Property: Dear guests, we are very happy to receive your recognition. The store is 8 minutes away from Nanjing South Railway Station and 20 minutes away from Lukou Airport. It is very convenient and fast. The store has a free large parking lot and is only 1.5 kilometers away from Jinying Baijia Lake 1912. It has everything you need for eating, drinking and having fun! It is an excellent location for business travel. I am happy to meet you. I wish every guest peace and happiness. We sincerely provide the best service to every guest. Xiaomei will continue to work hard~ Looking forward to your visit again, love you!
Guest User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Mar 2025
Business travellers
5 review
10.0/10
Outstanding
Posted on Apr 3, 2025
I have chosen this hotel for several business trips. It is very close to Nanjing South Railway Station, about a ten-minute drive away. The rooms are very new, spacious and bright. There is a beautiful lake next to the hotel, and you can take a stroll along the lake at night. It is also a ten-minute drive from Jingfeng Center, close to dining and shopping. It is indeed a good choice for business travel. The most important thing is that the front desk service is very enthusiastic. Because I took the high-speed train in the afternoon, they specially extended the check-out time to 3 pm for free. It is really considerate! ! !
Original TextTranslated by Google
Response from Property: Dear guests, we are very happy to receive your recognition. The store is 8 minutes away from Nanjing South Railway Station and 20 minutes away from Lukou Airport. It is very convenient and fast. The store has a free large parking lot and is only 1.5 kilometers away from Jinying Baijia Lake 1912. It has everything you need for eating, drinking and having fun! It is an excellent location for business travel. I am happy to meet you. I wish every guest peace and happiness. We sincerely provide the best service to every guest. Xiaomei will continue to work hard~ Looking forward to your visit again, love you
Guest User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Feb 2025
Business travellers
13 review
10.0/10
Outstanding
Posted on Mar 12, 2025
The hotel service is in place, the customer service attitude is also very good, this stay is very satisfactory, and the room type is upgraded for free. I will continue to stay here next time I go on a business trip. It's a good hotel, the breakfast is clean, and it's good.
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,非常高興得到您的認可,門店離南京南站8分鐘車程,離祿口機場20分鐘車程,十分方便快捷哦,門店有免費超大停車場,離金鷹百家湖1912隻有1.5公里,吃喝玩樂俱全哦!是商務旅遊絕佳入住位置,開心能遇到您,祝每一位客人平安喜樂,我們真心實意為每一位客人提供最優質的服務,小美會繼續努力噠~期待您的再次光臨,愛你呦!
Anonymous User
Superior Double Bed Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Feb 2025
Business travellers
2 review
10.0/10
Outstanding
Posted on Mar 17, 2025
The hotel is clean and tidy, the front desk is friendly and the room price is very high~
Original TextTranslated by Google
Response from Property: Dear guests, hello, I am very happy to receive your recognition. The store is 8 minutes away from Nanjing South Railway Station and 20 minutes away from Lukou Airport. It is very convenient and fast. The store has a free large parking lot and is only 1.5 kilometers away from Jinying Baijia Lake 1912. It has everything you need for eating, drinking and having fun! It is an excellent location for business travel. I am happy to meet you. I wish every guest peace and happiness. We sincerely provide the best service to every guest. Xiaomei will continue to work hard~ Looking forward to your visit again, love you!
Guest User
Superior Room (2 Beds)
Stayed in Jan 2025
Travel with friends
10 review
9.2/10
Great
Posted on Feb 5, 2025
The room has no odor
Good reception service
The air conditioner in the room is a bit old and noisy
The bathroom has dry and wet separation
Smart toilet
The shower water flows smoothly
Breakfast is provided by the hotel
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for staying at Mercure Nanjing South Station. Xiaomei strives to give every family member who comes to the store a comfortable and pleasant stay experience. If we fail to meet your expectations, we are deeply sorry for this. We will immediately start to make rectifications based on your feedback. The hotel leadership and management also attach great importance to it. After receiving your feedback, we will immediately communicate with various departments to make rectifications. Xiaomei hopes that you can stay again and give us a chance to make corrections and give you a brand new stay experience. We look forward to your visit again and wish you and your family a happy life!
Sweetxiaojia
Lake-View Superior Twin Room With King Koil Mattress, Safe, Mobile Screen Casting, Mini Fridge, Smart Toilet
Stayed in Dec 2024
Family
9 review
10.0/10
Outstanding
Posted on Feb 1, 2025
As soon as I entered the hotel, the lobby was spacious and bright, decorated in a very stylish way. The staff was enthusiastic and professional. The check-in was very fast, and they also introduced the hotel's services attentively. The room was warm and comfortable, the bedding was soft and clean, and I had a good sleep. The hygiene was impeccable, and every corner was cleaned. The location is also very good, there are many delicious foods and Niu Shou, mountain attractions around, and it is very convenient to travel. This stay experience is full, and I will choose this hotel next time I come here!
Original TextTranslated by Google
Response from Property: The best trip is to find a long-lost feeling in Mercure Nanjing South Railway Station. Among thousands of people, I met you not too early or too late. I am glad to meet you. There is no such thing as missing you. Fate is that it is neither too early nor too late. Because of professionalism, I am excellent. I am also growing up and hope to provide more perfect service to customers. Let you not only have a sweet sleep, but also a little surprise and a little touch brought by Xiaomei, a slight look back at time, and a warm feeling for the soul. Mercure Nanjing South Railway Station is looking forward to your visit again!