Guest User
January 10, 2024
The Crown is a beautiful pub, but employee training would make it great. Having ordered a drink we sat down and took our coats off, thinking we’d order some food. However it was just too cold- we looked around and everyone sitting there were in puffer coats, scarfs and hats. I could see the manager was around but they failed to see that people were cold and didn’t put the fire on. Safe to say we didn’t order food. To be honest I was glad I didn’t order food as the table next to us ordered and the wrong food came of which I saw the manager say to the woman behind the bar, ‘ you put down the wrong order’ and she didn’t even care- this other guy waited 20 minutes for the correct food to come and by the time it came he then had to walk up to the manager to ask for a knife and fork. As I say, it really is a beautiful pub, but the staff definitely let it down this evening