3CFM+J67, Ring Rd, Mirage City, New Cairo City, Cairo Governorate, 11757, EgyptView Hotel Details
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Guest Reviews of JW Marriott Hotel Cairo
9.0/10
Great
69 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities8.9
Service8.7
Cleanliness9.3
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All reviews(69)
Positive reviews(67)
Reviews with photos/video(16)
Awesome stay(13)
Great service(12)
Awesome rooms(10)
Great location(9)
Clean and tidy(7)
Clean pool(6)
Great swimming pool(6)
Perfect for business trips(5)
Negative reviews(2)
Brent Joseph
Deluxe Two Double Pool And Golf
Stayed in Sep 2025
Travelling with friends
16 review
10/10
Outstanding
Posted on Oct 11, 2025
The hotel was very delightful! The staff were helpful and the facilitates were immaculate. Overall, it was a nice place. Try the pool, Asian restaurant, and mini beach!
Response from Property: Dear Brent, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Our team works hard to provide a memorable experience for our guests, and we're delighted to know we succeeded with you. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,George Ghattas.General Manager.
Guest User
Deluxe King Room With Pool Or Golf View
Stayed in Aug 2025
Business traveller
1 review
10/10
Outstanding
Posted on Sep 16, 2025
Outstanding among all. Staff ، service , guest relations... Well done team.
Guest User
Guest Room, 2 Doubles, Pool Access, Poolside
Stayed in May 2025
Business traveller
12 review
10/10
Outstanding
Posted on Aug 13, 2025
I had an excellent experience at this hotel. The service was warm and attentive, the facilities were well-maintained, and the atmosphere made me feel relaxed and comfortable throughout my stay. Everything from the room cleanliness to the quality of amenities exceeded my expectations, making my visit truly enjoyable. I would gladly return and recommend this place to others.
Response from Property: Dear Valued Guest, We are delighted to read your positive feedback about your recent stay with us. It's always a pleasure to know that our guests had a wonderful experience. We appreciate your kind words and hope to have the opportunity to host you again soon.Best regards, Christine Akmal.Director of Marketing Communication.
Aisha albanoun
Deluxe King Room With Pool Or Golf View
Stayed in Apr 2025
Couple
3 review
5.0/10
Posted on Jun 3, 2025
J W marriott was a total disappointment in many ways, we stayed four nights in which we could not use the beach or other pool (except one) as all the time they were closed because there was weddings going on, in which the lobby the salon the room the hallway of our suite were noisy because of the wedding guests music etc
The hotel doesn’t deserve 5 stars as it needs to be renovated, the furniture was so used to the point that the shower is broken the jacuzzi in the bathroom is not working.. we didn’t enjoy our stay and definitely is not coming back
Response from Property: Dear Valued Guest, Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your honest feedback, and we take all comments seriously. Your insights help us identify areas for improvement, and we are committed to ensuring a better experience in the future. Best regards,Christine Akmal.Director of Marketing Communication.
Guest User
Deluxe King Room With Pool Or Golf View
Stayed in Nov 2024
Couple
9 review
10/10
Outstanding
Posted on Dec 29, 2024
Amazing stuff, location is very good far from
The crowd.
Big gym with all Equipements
Response from Property: Dear Guest, We are sincerely grateful for your kind words and for choosing our hotel for your stay. It's always a pleasure to welcome back valued guests like yourself. We are thrilled to hear that you had another positive experience, and we look forward to continuing to exceed your expectations in the future. Thank you for your continued loyalty.Sincerely, Christine Akmal.Director of Marketing Communication.
Guest User
Deluxe King Room With Pool Or Golf View
Stayed in Jun 2024
Travelling with friends
5 review
10/10
Outstanding
Posted on Aug 25, 2024
Nice place
Response from Property: Dear Guest, Thank you so much for taking the time to share your positive experience at our hotel! We are thrilled to hear that you enjoyed your stay. Your kind words mean a lot to us, and we look forward to welcoming you back in the future.Best regards, Christine Akmal.Director of Marketing Communication.
Mahmoud sayed khattab
Deluxe Two Double Pool And Golf
Stayed in May 2025
Family
9 review
8.0/10
Very Good
Posted on Aug 23, 2025
Nice pool
Response from Property: Dear Valued Guest, We are truly grateful for your glowing review! It warms our hearts to know that you had such a wonderful time at our hotel. Providing excellent service and creating positive memories for our guests is our top priority. Your kind words motivate us to continue delivering exceptional experiences. We hope to have the pleasure of hosting you again soon.Best regards,Christine Akmal.Director of Marketing Communication
Guest User
Deluxe King Room With Pool Or Golf View
Stayed in Sep 2023
Business traveller
19 review
9.0/10
Great
Posted on Oct 31, 2023
Good hotel for both business and leisure.
Very close to airport and convenient
Response from Property: Dear Karim, We are sincerely grateful for your kind words and for choosing our hotel for your stay. It's always a pleasure to welcome back valued guests like yourself. We are thrilled to hear that you had another positive experience, and we look forward to continuing to exceed your expectations in the future. Thank you for your continued loyalty.Sincerely, Christine Akmal.Assistant Director of Marketing Communication.
AYZQ
Deluxe King Room With Pool Or Golf View
Stayed in Jan 2023
Business traveller
93 review
10/10
Outstanding
Posted on Feb 10, 2023
Booked for management team business trip. So far no complain. Assume all are good.
Response from Property: Dear AYZQ,We are overjoyed to read your positive review! It's fantastic to know that you had a great experience at our hotel. Our team takes pride in ensuring our guests have a comfortable and enjoyable stay. Your feedback is greatly appreciated and serves as a testament to our commitment to excellence. Thank you for choosing us, and we look forward to the opportunity to serve you again.Sincerely, Christine Akmal.Assistant Director of Marketing Communication.
M285005****
Deluxe King Room With Pool Or Golf View
Stayed in Sep 2025
Travelling with friends
12 review
7.0/10
Posted on Oct 8, 2025
It would have been fine ten years ago, but now it looks a bit dated.
Overall, the facilities are decent, and the view from outside the hotel is quite nice.
It's not far from the airport, and you can book a free airport shuttle. It's also very quiet.
However, the service was truly terrible. They initially gave me the last room available, saying it was the last one, and even after I clearly stated I didn't want it, they changed it. Why did they say it was the last room in the first place? Why were they given priority for the last room when there were other rooms available? It wasted over half an hour of my time.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback. We appreciate your input and will share your comment with the concerned department. We value your patronage and hope to have the opportunity to exceed your expectations in the future.Best regards,George Ghattas.General Manager.
M469957****
Junior Suite, Executive Lounge Access, 1 King Bed
Stayed in Jun 2025
Family
7 review
9.0/10
Great
Posted on Jul 4, 2025
It has the style of an old Egyptian movie. The location is convenient. The facilities are a bit old. The service attitude is very good. The breakfast is average, the linens are average, and everything else is very good.
Original textTranslated by Google
Response from Property: Dear Valued Guest, We are overjoyed to read your positive review! It's fantastic to know that you had a great experience at our hotel. Our team takes pride in ensuring our guests have a comfortable and enjoyable stay. Your feedback is greatly appreciated and serves as a testament to our commitment to excellence. Thank you for choosing us, and we look forward to the opportunity to serve you again.Sincerely, Christine Akmal.Director of Marketing Communication.
olivaaa
Deluxe Two Double Pool And Golf
Stayed in Apr 2025
Business traveller
15 review
10/10
Outstanding
Posted on Jul 1, 2025
This Cairo business hotel is impressive! The lobby is designed in modern Arabic style, with high domes and crystal chandeliers, and the business lounge is equipped with high-speed WiFi and smart printers. The rooms are spacious and bright, with floor-to-ceiling windows overlooking the Nile River. The ergonomic desks and chairs are equipped with multi-function sockets, making the office very comfortable. The soundproofing is excellent, ensuring the privacy of conference calls. The executive lounge provides tea breaks 24 hours a day, which is especially suitable for adjusting the time difference of cross-border video conferences. The hotel is ideally located only 15 minutes' drive from the International Convention and Exhibition Center, making it an ideal choice for business guests.
Original textTranslated by Google
Response from Property: Dear Olivaaa, We are truly grateful for your glowing review! It warms our hearts to know that you had such a wonderful time at our hotel. Providing excellent service and creating positive memories for our guests is our top priority. Your kind words motivate us to continue delivering exceptional experiences. We hope to have the pleasure of hosting you again soon.Best regards,Christine Akmal.Director of Marketing Communication.
Houtianliming
Deluxe Two Double Pool And Golf
Stayed in Mar 2025
Business traveller
21 review
10/10
Outstanding
Posted on Apr 19, 2025
I came to Egypt on a business trip and stayed at JW Marriott, which is not far from the airport. Although it is close to the airport, you can't hear the sound of the plane at all, so you can stay at ease. The sound insulation is also very good.
There are security guards at the door, and there are police dogs. All drivers' IDs must be registered, and security checks are required to enter the lobby, which makes people feel safe.
It is worthy of being JW Marriott. The environment is really good. The outdoor swimming pool is heated, but it's a pity that I didn't bring swimming trunks.
The breakfast is great, with a wide variety. NFC mango juice is highly recommended. Waffles with original honey are amazing.
When checking out, I made an appointment with the hotel for a free shuttle to the airport. A total of 5 people also sent a minibus. The service is really good. I will choose this next time I come to Egypt.
Original textTranslated by Google
6/9
Response from Property: Dear Houtianliming,We are delighted to read your positive feedback about your recent stay with us. It's always a pleasure to know that our guests had a wonderful experience. We appreciate your kind words and hope to have the opportunity to host you again soon.Best regards, Christine Akmal.Director of Marketing Communication.
M10263****
Deluxe Two Double Pool And Golf
Stayed in Aug 2025
Family
23 review
10/10
Outstanding
Posted on Sep 22, 2025
The hotel was great, the staff were very friendly and attentive, and it was very close to the airport, making travel convenient.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you for your lovely feedback! We are so pleased to hear that you enjoyed your experience with us. Our dedicated team strives for excellence, and your encouragement is greatly appreciated. We can’t wait to welcome you back for another fantastic visit!Best regards, George Ghattas.General Manager.
titw
Deluxe King Room With Pool Or Golf View
Stayed in Dec 2024
Family
70 review
10/10
Outstanding
Posted on Jan 31, 2025
The room facilities are very old. But the hygiene is very good, the waiter's attitude is very good, but there is no Chinese service.
Original textTranslated by Google
Response from Property: Dear Titw, Thank you so much for taking the time to share your positive experience at our hotel! We are thrilled to hear that you enjoyed your stay. Your kind words mean a lot to us, and we look forward to welcoming you back in the future.Best regards, Christine Akmal.Director of Marketing Communication.