Cachet Boutique Hotel NYC

Just to let everyone know they are closing, I got an email yesterday. I picked them because it was 6 blocks from Javits. Supposedly they made the decision out of nowhere. Don't let them switch you to another hotel, they will put you in the middle of loud times Square

First the good news. Service is excellent and the people personable and eager to make stay enjoyable. Location close to theatre district was central and therefore walkable to many sites we had planned to see. It was also a clean, modern oasis in the detritus that is NYC.The room was large, clean and secure. My complaints: although our room was ready, there was an additional $65 early check-in charge. I believe this should be waived - at least for seniors- as we obviously were. Also, there were no chairs in the room; just a stool. No ice machines on any floor, so you need to order, wait and tip for this common amenity.

The staff we encountered at this hotel were very friendly and helpful, especially in dealing with our request to change room and amend the duration of our stay. The room change was necessitated due to a very, very loud free standing A/C unit. The decor in both the rooms we stayed in showed signs of high occupancy - and in one of them the fluorescent bathroom light fitting did not work. However, both rooms were clean and the towels and bed linen were of decent quality. With some money spent on it, this hotel would easily deserve four stars and possibly more.

The Cachet Boutique NYC is conveniently located in the trendy neighborhood of “Hells Kitchen” (about 10 minutes' walk from Port Authority Bus Terminal=Subway 42nd Street+Times Square, about 15 minutes from most Broadway theaters, bus stations of M11 and M42 at Corner 10Av/42nd Street are about 100m away)! The different types of rooms (with adjustable AC, very noisy but nobody cares in NYC) are spacious and very clean by New York standards. The bathroom includes a shower (walk in), toilet and vanity with shelf and drawer (incl. magnifying mirror, hair dryer). The rooms are equipped with a small fridge and a complimentary safe! The Boutique hotel is build on three floors and the room are situated around different courts. The rooms are mostly accessible through aisles surrounding these courts! the concept is very interesting and popular with all age of customers! Beyond the location and the rooms the third highlight is the staff: I always experienced the whole staff here to be very friendly and outstanding helpful! On behalf of the entire staff let me this time name Daisy! She is the one who was cleaning my room throughout the years ! I am customer at this hotel since 2012 now. Since then I went back every year - with an interruption of 3 years (due to the travel restrictions for Europeans)! And I will go on as long as I am traveling to New York cause it’s like coming home! Thank you all! Let me finish with a few last words to the “experience fee” which you have to pay per day of your stay: though I know this kind of fees has become usual in other hotel as well, it’s ridiculous to justify these additional costs with the 24/7 use of the gym or the “free” WiFi throughout the resort!! Guys, we have the 21st century!! Be honest to your guests by telling them that the room prices in fact are USD 25,— per day higher as announced in all booking information. I really don’t think that this mandatory fee will make book a single customer more because of all these “advantages” mentioned above and the as well included phone calls, the use of the business center or the discounts of the dining restaurants nearby!

Hi. booking confirmation number is : B_10238219. We booked Cachet via SuperTravel.com. We paid £961 or $1215 for seven nights. We found staff members very good and well behaved. When we were checking out, we received an extra bill for experience charges about $200. I was not told that there will be extra charges to pay at hotel when checking out. It's very misleading for customer to pay unexpected charge . Today when we checked out they asked me to pay $200 for some strange fee which is experience fee that covers room service, using Wi-Fi which was stated as free in the hotel, using lift , computer which we never used. These items were parts of the initial booking. Usually when we book room that covers all that. What we are paying for then?? Only the bed in the room ? This is totally unfair and I am so upset with that . Therefore, please make sure you get all information. Here, in New York, people want money from customers. I believe that this is unfair and scam charges.