New Hotels in Surabaya

"I stayed here for 3 nights, and this is my honest review. The hotel has recently reopened after a complete renovation and rebranding. The staff were excellent. Everyone was friendly and welcoming. Check-in took about five minutes because the staff member assisting me seemed new and was carefully following the procedures. I didn’t mind at all, and I was served a delicious welcome drink while waiting. After check-in, a staff member escorted me to my room. Pros: 1. The rooms have been fully renovated and feel modern. 2. The bed was comfortable, the air conditioning worked perfectly, even at 26°C. 3. Breakfast exceeded my expectations. Everything I tried was delicious, especially the Indonesian dishes. What impressed me the most was that, even though the hotel was still very quiet and there were only a handful of guests during my stay, they still offered a full breakfast buffet with a wide variety of options. Many hotels would simply serve a limited set menu or deliver breakfast to the room when occupancy is this low, but this hotel maintained a complete buffet from end to end. I really have to give them credit for that. 4. The location is convenient, with Superindo and Indomaret within a 3-minute walk and Pakuwon Mall only about a 9-minute drive away. 5. The lobby is spacious and looks luxurious. Cons: 1. The TV was by far my biggest disappointment. I stayed in a Deluxe Room, and the TV appeared to be left over from the previous hotel rather than replaced during the renovation. It was very small, around 32 inches, and wasn’t a Smart TV, which feels completely out of place for a hotel that claims to be five-star. The selection of TV channels was also very limited, and the picture quality was poor with noticeable static, making it quite unpleasant during my 3-night stay. The Executive Rooms have larger TVs, but based on the information I received, they are not Smart TVs either because I was told that only the Suite Rooms will have Smart TVs, and those rooms will only become available after the hotel’s grand opening. You can even notice that the hotel doesn’t include any photos of the TV in the Deluxe Room images on its booking page, which almost makes it seem like they’re avoiding showing it. Nowadays, it’s hard to imagine a genuine five-star hotel still using a 32-inch non-Smart TV in its standard guest rooms. 2. Soundproofing isn’t great. I could hear noise from the next room and the nearby mosque. 3. The Wi-Fi was very slow, and mobile signal inside the hotel was also weak. 4. The shower area had no shelf or storage space for personal toiletries, and the floor was extremely slippery. I almost slipped several times while showering. This is something the hotel should address, as it could become a safety hazard. 5. The power outlet next to the bed was already occupied by the bedside lamp, so I had to unplug it every time I wanted to charge my phone. 6. Although there were plenty of power outlets in the room, about half of them didn’t work, which was frustrating. 7. I wasn’t a fan of the pillow and bed linens. While the bed itself was comfortable, the bedsheets felt rough rather than soft. I even noticed that the underside of my arms became itchy whenever they rubbed against the fabric. 8. The hotel was very quiet during my stay. It seems many people still don’t know it has reopened, and I haven’t seen much promotion or any soft opening offers on its website and Instagram account. Overall: I enjoyed my stay thanks to the friendly staff, comfortable room, excellent breakfast, and convenient location. However, the TV and Wi-Fi were major drawbacks, and there are still several details that don’t quite meet the standard of a true five-star hotel. At the moment, I would personally rate this hotel as 4.5 stars rather than a full 5-star property. It has great potential, and with improvements to the TVs, internet, room details, and overall quality control, I believe it could truly live up to its five-star positioning."

"Excellent servis, kamar yg bagus dan bersih. Cman 1 kelemahan bnyk nyamuk, jd kudu nyiapin anti nyamuk oles atw minta ke staf hotel semprot kamar."

"I wholeheartedly give this hotel a perfect score. The location is quite central in Surabaya, making it convenient to get to the train station or shopping malls. The hotel upgraded me to a two-bedroom suite, which was incredibly spacious. The room was very clean, and the sheets and towels were spotless. The best part is that the room came with its own washing machine. I really dislike taking clothes to a laundry service, and while a dryer would have been a nice addition, having a washing machine already beats every other hotel I've stayed at in Indonesia. Breakfast was pre-selected, and I chose the fried rice, which was delicious – much better than what I've had at random places in the mall. The front desk staff were also very polite and friendly."

"Extremely satisfied with my stay here. The atmosphere was comfortable, and the layout, color scheme, and decor were all excellent and eye-catching. The room was comfy; I loved it the moment I walked in, it was truly beautiful. It's directly connected to Trans Icon Mall, so it's easy to browse and find food. This was my first time staying here (and I got a room upgrade, thank you so much!), and I'll definitely be back when I visit Surabaya again."

"So far stayed here for 3 nights safe, comfortable and peaceful wkwkwk. cleanliness is really ok and the service is a thumbs up 2 hehehhe. Respect with the clerk because they are very helpful and friendly poll"

"Quite a pleasant experience. The accommodation has a comfortable ambiance with a modern and clean design. The room was tidy, facilities were adequate, and the staff were friendly and responsive. The location is also quite strategic, making it easy to get around Surabaya. Overall, this place is worth considering, especially for those looking for comfortable accommodation at a friendly price."

"You have to pay in cash upon arrival at the hotel. The cash price is different from the price listed on the website; it will be higher. The exterior is decorated with small bridges and flowing water, creating a very picturesque scene. However, the room itself was somewhat lacking. The bed and pillows were extremely soft, which some people might like, but I couldn't sleep a wink all night."