New Hotels in Chatan

"[No Safety for Foreign Tourists! They only protect locals, delay issues, and blame the victims. Highly NOT recommended!] While this new hotel looks nice on the outside, its management and crisis handling are completely unacceptable. On the night of May 10th, 2026, our family vacation turned into a nightmare. In the changing room of the public bath, a Japanese woman inexplicably threw my daughter’s towel and hair tie onto the floor. When I confronted her, she insulted me, shouting, ”I hate you, you are stupid!” After she insulted me, I didn't back down and continued to argue with her. She then completely lost control and rushed toward me. As I put my hand up to block her, she violently scratched the back of my hand. To protect myself and preserve evidence, I took a video of her face. I must emphasize that at that moment, both women were fully dressed; no one was recorded in a state of undress. She then started playing the victim, screaming ”Police!” and ran to the front desk to complain. The hotel's response was outrageous: 1. Lying and Stalling: The hotel staff blatantly lied, claiming they didn't know which room the guest stayed in and needed to wait until the next morning for the manager to review the CCTV. This was an obvious stalling tactic. 2. Coldness and Victim-Blaming: The next morning, the manager offered NO apology and NO concern for my injury. He coldly stated, ”Our hotel will not help you call the police. If you want to, do it yourself.” Worse, he repeatedly demanded that I delete the video evidence, claiming it violated the ”guest's privacy.” I replied, ”So because they are Japanese, they have privacy, but because we are not, it’s okay for us to be assaulted and injured without resolution?!” I refused to delete the crucial evidence. We packed our bags and left immediately. This hotel's stance is clear: The privacy of an aggressor matters more than the safety of a foreign tourist. They will only protect the locals and dodge responsibility. Stay here at your own risk!"

"The hotel and room were very clean and customer service responds quickly. There was a washer and areas to dry along with a smoking deck. 8.7/10 will recommend."