Potique Hotel

Potique Hotel Reviews

Potique Hotel

22 Hung Vuong Street, Loc Tho Ward, Nha Trang City, Loc Tho, Nha Trang, Khanh Hoa Province, VietnamView Hotel Details
Potique Hotel
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Potique Hotel Guest Reviews

4.5/5
Great
86 review
Verified reviews
Location4.7
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(86)
Positive reviews(83)
Reviews with photos/video(31)
Friendly owner(38)
Clean and tidy(20)
Delicious breakfast(17)
Convenient location(9)
Located in the city centre(8)
Great swimming pool(7)
Well designed(6)
Negative reviews(3)
Guest User
Deluxe Ocean Room
Stayed in Feb 2024
Couples
4 review
5.0/5
Outstanding
Posted on Mar 30, 2024
The location of the hotel is okay, not those hotel located just across the harbour front but it is quiet and convenient enough. The hotel exterior no need to mentioned but very nice and cozy. Hotel room is huge and my husband and I slept like babies all 4 nights straight, the mattress and pillows are just perfect. Their buffet breakfast is not the type could surprise you but be fair they are okay with the taste and variety. Staff are very nice there and welcoming you as always. Special thanks to receptionist Nov Anh, she is very professional with all the questions and enquiries you made. Other staff may not quite understand what you were asking but they all try their best to accommodate while your stay. Potique Hotel has a private beach in front of Novotel Hotel, we went there twice and enjoyed very much. They provide towels and sunbath chairs with umbrella. Sadly the service close at 5pm, but you can still keep their towels with you after 5pm and pass them to reception when you finish. Apart from this, one day I came back early (around 1-2pm) and probably disturb the cleaning ladies. I already mention we will stay outside at sitting area and wait until they finish, but seems she still get pissed with us with a sad face. That night we don’t have enough tissue paper and toilet roll inside the room….. Overall, I enjoyed our stay very very much, friendly staff is what delighted us always when we come back from travelling outside. Thank you for providing us a special stay at Nha Trang.
Response from Property: Dear Valued Guest,Thank you very much for staying with us during your recent trip to Nha Trang and taking time to share your lovely experience with other travellers. Your honest feedback allows us to continually improve and provide exceptional guest experiences.We are glad that you have enjoyed the overall stay and that our team has been able to meet your expectations. The feedback concerning the beach service closing time is valuable. We understand the importance of maximizing your beach enjoyment and will explore the possibility of extending service hours based on guest preferences like yoursWe sincerely apologize for the inconvenience you experienced with housekeeping. We aim to ensure a seamless guest experience, and clear communication with our room attendant regarding occupied rooms is paramount. We will take steps to improve communication protocols to prevent such occurrences in the future.It's delighted to know hat you thoroughly enjoyed your time with us. The satisfaction of our guests is our top priority, and we are thrilled to have made your stay in Nha Trang truly special.We eagerly await the opportunity to welcome you back to Potique Hotel for another exceptional experienceBest regards,The Potique Hotel Management team
Flowering
Deluxe Ocean Room
Stayed in Dec 2023
Travel with friends
21 review
5.0/5
Outstanding
Posted on Jan 14, 2024
Location is good and convenient to the beach with a good service
Response from Property: Dear Valued Guest,Thank you very much for choosing Potique Hotel. We are happy to know that you like our service and facilities. Our property and passionate colleagues are working hard everyday to make your stay more memorable and comfortable.We look forward to welcoming you back to Potique Hotel soon.Best regards,Potique Hotel's Management team
Guest User
Deluxe Ocean Room
Stayed in Jul 2023
Family
1 review
4.7/5
Amazing
Posted on Aug 28, 2023
The service is good, their staffs are very nice and helpful. The location is good, near centre of the city and 5 mins to the beautiful beach.
Response from Property: Dear Valued Guest,Thank you very much for choosing Potique Hotel and sharing a great review. We are happy to know that you like our service and facilities. Our property and passionate colleagues are working hard everyday to make your stay more memorable and comfortable.We look forward to welcoming you back to Potique Hotel soon.Best regards,Potique Hotel's Management team
Cherry888
Deluxe Room
Stayed in Aug 2022
Travel with friends
77 review
4.0/5
Very Good
Posted on Sep 20, 2022
The first room assigned was noisy. Hotel staff quickly changed to a much quieter room. Staff was friendly. The sunrise can be seen from the hotel top.
Response from Property: Dear Valued Guest,Thank you very much for choosing Potique Hotel. We are delighted to know that you enjoyed your stay with us. Our property and passionate colleagues are working hard everyday to make your stay more memorable and comfortable.We look forward to welcoming you back soon.Regards,Potique Hotel's Management team.
Guest User
Classic Room
Stayed in Oct 2022
Family
1 review
5.0/5
Outstanding
Posted on Nov 13, 2022
This hotel is the best choice I made during this trip. Beach is close, beach chair is ready, rooftop pool is nice, breakfast is also good. A bit smaller than other 5 stars but the service level is very high. and price-wise, it is also beat deal.
Response from Property: Dear Valued Guest,Thank you very much for choosing Potique Hotel. We are delighted to know that you enjoyed your stay with us as well as the breakfast. Our property and passionate colleagues are working hard everyday to make your stay more memorable and comfortable.We look forward to welcoming you back to Potique Hotel soon.Regards,Potique Hotel's Management team.
SIU LAN
Deluxe Ocean Room
Stayed in Jan 2023
Couples
3 review
5.0/5
Outstanding
Posted on Mar 23, 2023
Our stay was perfect, everything just perfect.
Response from Property: Dear Valued Guest,Thank you very much for choosing Potique Hotel. We are happy to know that you enjoyed your stay with us. Our property and passionate colleagues are working hard everyday to make your stay more memorable and comfortable.We look forward to welcoming you back to Potique Hotel soon.Best regards,Potique Hotel's Management team.
Anonymous User
Classic Room
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 1, 2024
It was a very satisfying portic with a good location, clean, and meticulous care! I only used it for half a day because of the tour, but I used the pool and rested well before leaving. I checked out at dawn, but they prepared simple breads for me ㅎㅎ I remember it as a swish portic 🩷
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Response from Property: Dear Valued Guest,Thank you very much for choosing Potique Hotel. We are happy to know that you had a good experience at our hotel. Our property and passionate colleagues are working hard everyday to make your stay more memorable and comfortable.We look forward to welcoming you back to Potique Hotel soon.Best regards,Potique Hotel's Management team
Guest User
Deluxe Ocean Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 13, 2024
The interior was cute and lovely. All the facilities were very clean, and the staff were really, really kind. The accessibility to the city and the night market was great, so it was easy to move around and come back to the hotel to rest! I was able to get used to the streets of Nha Trang right away. * Above all, the bedding was great! The mattress was good, and the blanket and pillow were super cozy!!! * When I was in a hurry because of the pick-up schedule at check-out, the staff helped me with their sense. * My parents and I both liked this hotel better than the Nha Trang resort! * I should have stayed at Potique for 5 nightsㅜㅜㅜㅜㅜ * There's also a swimming pool!
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Response from Property: Dear Valued Guest,Thank you very much for choosing Potique Hotel and sharing a great review. We are happy to know that you like our service and facilities. Our property and passionate colleagues are working hard everyday to make your stay more memorable and comfortable.We look forward to welcoming you back to Potique Hotel soon.Best regards,Potique Hotel's Management team
Anonymous User
Deluxe Ocean Room
Stayed in Jul 2024
Business travellers
22 review
3.7/5
Posted on Aug 6, 2024
1/As soon as you enter the door, the hotel feels very good and comfortable 2/The drinking water in the room is not bottled water, but reusable bottles with stoppers, which doesn't feel very good 3/The view is blocked. Although the room faces the sea, there is a house in front of it, which is a pity. 4/The balcony in the room is decorated, but there is actually no balcony 5/There are two swimming pools on the roof, both are very small and have no roof. Swimming during the day will be very sunny. The edge of the swimming pool is glass, which is a bit dirty and unclean. 6/The sound insulation of the room is very poor. After I went to bed at night, I could hear the people next door talking. And the sound of opening and closing the door next door would affect my rest. The coffee for breakfast is pretty good.
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Response from Property: Dear Mr. Hu,Thank you very much for choosing Potique Hotel and for taking the time to share your feedback. We appreciate your detailed review as it helps us improve our services and facilities.We are pleased to hear that you had a positive first impression of our hotel and found our breakfast coffee to be enjoyable.We apologize for the inconvenience you experienced with the drinking water bottles, the obstructed view from your room, and the cleanliness of the rooftop pools. We also regret that the room's soundproofing did not meet your expectations and affected your rest.Please be assured that we take your comments seriously and will address these issues with our team to enhance our guests' experience.We hope to have the opportunity to welcome you back to Potique Hotel and provide you with a more comfortable stay.Best regards,Potique Hotel's Management team
Bettyxiaojiedetiyanfenxiang
Deluxe Room
Stayed in Jul 2024
Travel with friends
18 review
4.3/5
Very Good
Posted on Aug 9, 2024
Facilities: All that is needed Hygiene: OK, not particularly amazing, nor particularly bad. Environment: The hotel is in the city center, very convenient, and the surrounding area is very suitable for shopping. Service: The staff is a bit slow. The hotel has a sense of design, and it is really convenient to choose it if you live in the city. The hotel has a rich breakfast and is very cost-effective.
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Response from Property: Dear Valued Guest,Thank you very much for choosing Potique Hotel. We are happy to know that you enjoyed your stay with us. Besides, we appreciate your feedback regarding our staff, so we can take note and improve our service. Our property and passionate colleagues are working hard everyday to make your stay more memorable and comfortable.We look forward to welcoming you back to Potique Hotel soon.Best regards,Potique Hotel's Management team
Guest User
Royal Suite
Stayed in Aug 2024
Couples
15 review
5.0/5
Outstanding
Posted on Sep 17, 2024
Treasure Hotel. Unrivaled in urban areas at the same price.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you very much for choosing Potique Hotel. We are happy to know that you had an enjoyable stay with us. Our property and passionate colleagues are working hard everyday to make your stay more memorable and comfortable.We look forward to welcoming you back to Potique Hotel soon.Best regards,Potique Hotel's Management team
igbs
Deluxe Ocean Room
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jul 12, 2024
The location is great and the city center is great, and the facilities are clean and the best!!
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you very much for choosing Potique Hotel. We are happy to know that like our service & facilities. Our property and passionate colleagues are working hard everyday to make your stay more memorable and comfortable.We look forward to welcoming you back to Potique Hotel soon.Best regards,Potique Hotel's Management team
냉철한 식탐가
Deluxe Ocean Room
Stayed in Oct 2024
Family
3 review
2.0/5
Posted on Nov 30, 2024
Even the kids paid for breakfast and everything, and when I checked in tired from the late night flight, they didn't assign me a room and asked me to pay more, and the rooms were old, and the staff didn't smile and were not friendly. There was no manager there, so no one tried to help me, and when I checked out, they blamed everything on the customer and asked for money. Trip.com customer service helped me, so there was no unfair situation, and the hotel staff didn't apologize. It was the worst hotel except for the location.
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Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at Potique Hotel. We are truly sorry to hear that your experience did not meet your expectations and regret any miscommunication that may have occurred during your visit.We understand how frustrating such situations can be, especially after a long journey. Please know that we value your comments and are taking them seriously to ensure clear communication with our guests in the future. Your feedback regarding our service and room condition has been shared with the team for review and improvement.Our goal is always to provide a seamless and enjoyable experience for our guests, and we deeply regret that we did not achieve this during your stay. If you would like to discuss your experience further, we welcome the opportunity to address your concerns directly and make things right.Thank you again for your insights. We hope to have the chance to restore your confidence in us in the future.Best regards,Potique Hotel's Management team
Guest User
Deluxe Ocean Room
Stayed in Oct 2024
Couples
1 review
4.7/5
Amazing
Posted on Nov 17, 2024
The location is good, the bed is very good, the service staff is great, the facilities are not new but they are usable, the sound insulation at the door is not good, if you don't live in the side room, fewer people pass by, otherwise it should affect your sleep
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for choosing Potique Hotel and for sharing your feedback. We’re delighted to hear that you enjoyed our convenient location, comfortable beds, and attentive service.We appreciate your understanding regarding the facilities and will take your comments about the door soundproofing into consideration as we strive to improve our guests' experience. Your input helps us identify areas for enhancement to ensure a more restful stay for all our guests.We hope to have the opportunity to welcome you back in the future for an even better experience.Best regards,Potique Hotel's Management team
Anonymous User
Classic Room
Stayed in Mar 2024
Couples
7 review
4.7/5
Amazing
Posted on May 2, 2024
The hotel's design aesthetics are very good. We were upgraded to a new room on site, but unfortunately there was no window facing outwards, only an inner window. I don't know why there were so many small flying insects in the hotel toilet, maybe the water pipes were not properly handled.
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6/8
Response from Property: Dear Valued Guest,Thank you very much for choosing Potique Hotel and sharing your experience. We're delighted you enjoyed our design. We apologize for the inconvenience you encountered in your room, and we'll investigate this issue for improving our service quality. Our property and passionate colleagues are working hard everyday to make your stay more memorable and comfortable.We look forward to welcoming you back to Potique Hotel soon.Best regards,Potique Hotel's Management team