I was staying with my mother and 16 week old puppy in an accessable room. During our stay my puppy pulled the emergency call bell in the bathroom, less than 2 mins later there was a knock on the door and help was there if we had needed it. I apologised, they showed me how to cancel the alarm and they were very understanding about the incident , telling us it was the 1st time a puppy had set it off, they took a photo of her and said she would go in the(tongue in cheek) naughty board.The staff were all very friendly, helpful and very professional, and if it hadn’t been a false call-out help would have been there within 2 mins. Throughout our stay the staff were excellent and if not busy they were cleaning and tidying there areas. A team to be very proud of.. breakfast, fresh, hot, and very filling