Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 11, 2026
Guest UserI was very satisfied. The location is excellent, right in the bustling area of Interlaken. The front desk service was fantastic. The room had a coffee machine, an electric kettle, tea bags, and a bottle of mineral water. Plus, it came with a balcony, making for a very comfortable stay. Breakfast was also included. I'll definitely stay here again on my next visit.
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Price per night from:AED 713
Posted on Jan 31, 2026|Historic Customized Room Baroque Style Without Balcony
Quacks and LolaLocation
The hotel is centrally located in Interlaken. Interlaken Ost train station is about an 8-minute walk away, and a bus stop is just about 100 meters away. This is very convenient for excursions in the region.
Room
The room was beautifully decorated in an appealing Baroque style, making it cozy and elegant. We also received a nice upgrade to a room with a balcony, which made our stay more pleasant. Unfortunately, cleanliness was a drawback: the silicone joints in the shower showed mold. This is unacceptable in a 4-star hotel.
Staff / Reception
At check-in, Pierre truly impressed us: he was very friendly, professional, courteous, and service-oriented. The rest of the staff was generally attentive and friendly but sometimes seemed a bit unsure and not always entirely competent. Language skills were an issue: German is only spoken to a limited extent, and Swiss German not at all, which sometimes complicated communication.
Breakfast
The breakfast, unfortunately, was very disappointing and did not match the quality expected of a 4-star hotel.
• There was no declaration or allergen labeling for the food.
• The products offered seemed cheap and stale: scrambled eggs from a carton, hard pretzels from the day before, and pastries and bread that were consistently low-quality frozen goods.
On the positive side, the reception actively asked for our feedback after breakfast. After our honest comments, something was brought to our room as an apology. Unfortunately, this included some already moldy berries, which negated the good gesture.
Overall Impression
Despite the beautiful central location, the generally very nice room with a balcony upgrade, and especially Pierre's outstanding service, our stay was overall disappointing. The mold in the shower joints and the low-quality breakfast left a negative impression. For the price and star category, we would have expected significantly more cleanliness and quality. Therefore, we would not recommend this hotel.
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Price per night from:AED 1,632
Posted on May 22, 2026
Guest UserThis hotel was honestly a really good value for the price. The location is very convenient — less than a 5-minute walk from the train station, and there are also bus stops nearby, so getting around was very easy.
It is in a quiet neighborhood with a nice atmosphere. Opening the window in the room, you can see calm and peaceful scenery outside, which made the stay feel very relaxing.
The room and bathroom were nice, and the bathroom had a separate shower area, which was really convenient.
One thing I especially appreciated was the shared dining area. There was a place to boil water, make coffee or tea, and they also provided microwave, basic utensils and tableware. It was very useful for us since we brought some instant noodles and simple food back to the hotel at night. Haha, the selection of one British tea brand they provided here felt even more varied than what I usually see in supermarkets back in the UK.
The staff were also very kind and helpful. I accidentally lost a T-shirt there, but they contacted housekeeping for me and eventually found it. I really appreciated their help.
We stayed here for two nights, and because the hotel was fully booked for our last night in Interlaken, we moved to another hotel that was more expensive. But we still preferred this one because it felt more comfortable and practical for travelers like us.
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Price per night from:AED 464
Posted on Sep 3, 2025|Standard Quadruple Room
Guest UserCar can park at the hotel entrance free of charge. Room is spacious for 4 people. Staff are friendly and provided us free travel card within interlaken area. My daughters are happy that the staff gave them chocolate and candy were put on the bed at Day 1. 10 minutes walk from Interlaken West Station. Not many choice for breakfast but the taste is good. Hotel cost is super expensive during summer time in Interlaken......but I still think this is a brilliant hotel.
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Price per night from:AED 1,050
Posted on Apr 10, 2026|Classic Double-/Twin Room
皇不茍This is an old-fashioned hotel with over a hundred years of history in the area. It's a combination of two classical hotel buildings, a modern central lobby and restaurant built more recently, and a two-story modern apartment-style accommodation at the back.
The two classical hotel buildings are Carlton and Europe. Their interiors have been largely optimized for modern needs. The current hotel owners, while renovating, had to adhere to government regulations for preserving the antique structure. However, the rest of the amenities have been modernized as much as possible, with original wood flooring used for repairs and replacements. Overall, it's a very good hotel!
Breakfast is buffet-style, but the selection is essentially a Swiss-European breakfast: yogurt, bread and jam, juice, hot tea and coffee, scrambled eggs, sausages, bacon, pan-fried shredded potatoes, fruit, and various cheeses and cold cuts. For tourists not accustomed to Western-style meals, it might be a bit challenging. The restaurant also offers additional egg dishes or other options for an extra charge – but you have to pay more!
The location is very convenient. Right outside is Interlaken Ost station, the starting point for various attractions in the Alps. You can even take a boat from here to the small town of Brienz, or to Iseltwald, famous for the Korean drama 'Crash Landing on You.' Both the pier and the small castle are stunning scenic spots. Upon check-in, the front desk provides a free bus pass, allowing you to take buses to explore various towns. This is different from the mountain trains and cable cars, which require extra payment to go up the mountains quickly. Generally, most attractions stop going up the mountain after 5 PM, so it's best to start early in the morning to make good use of your time!
However, this hotel still has its drawbacks. For example, while the water supply is comprehensive, the hot and cold water stability is very poor. Turning on the hot water can be scalding, and sometimes it suddenly turns cold mid-shower, then becomes super hot again. The showering experience is quite subpar!
Each guest room uses a classical keyhole lock for opening and closing the door. There's no modern double-bolt lock; you have to lock the door from the inside with the door key. The upside is that once locked from the inside, the keyhole is filled by the key, preventing anyone from picking the lock from the outside. When you go out and lock up, the heavy key can be left in the mail slot at the front desk, or entrusted to the front desk for safekeeping, in a classic manner!
Most importantly, this hotel does not allow children! According to the owner's vision, he wants this hotel to be adult-focused, allowing busy people to enjoy their own time while traveling and recharging, rather than having to take care of children during their vacation. This way, adults can truly live for themselves. Therefore, this hotel does not allow guests under 16 years old. If you plan to book with children, please look for accommodation elsewhere – it's better for both parties!
Overall, this is a good place for mature individuals to stay, perfect for those focused on enjoying mountain excursions. Who wouldn't want to return to their hotel immediately after coming down the mountain to rest?
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Price per night from:AED 870
Posted on Jun 25, 2026
HW.TANI had a pleasant stay at Hotel Chalet Swiss during my visit to Interlaken.
The hotel has a charming Swiss chalet atmosphere that made the stay feel cozy and relaxing. The room was clean and comfortable, and everything I needed was provided.
The breakfast was good, with a nice selection of bread, cereals, fruits, cheeses, cold cuts, and drinks. It was a great way to start the day before heading out to explore the surrounding mountains and lakes.
The location is convenient, within walking distance of Interlaken West station and the town center. It was easy to get around and access public transportation for day trips.
The staff were friendly and welcoming, and the overall experience was smooth and enjoyable. While the hotel may not be the most modern, it offers good value for money and a comfortable stay in a peaceful setting.
Overall, I had a nice experience and would consider staying here again when visiting Interlaken.
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Price per night from:AED 626
Posted on Apr 30, 2026
Guest User
Really great, well-equipped, excellent service, and very complete. It has a wonderful sense of history, and the staff are fantastic. They even gave us lots of complimentary items. I'd definitely choose to stay here again.
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Price per night from:AED 1,421
Posted on May 7, 2026
LLSZ3First, the hotel locations is very near to Interlaken West train station and it's walking distance to Interlaken city centre as well as Interlaken Ost. So it's great and easy access to most of the places like grindelwald, spiez, thun, and brienz.
The hotel itself it's abit old and honestly I dont really like the bathroom as it abit like run out.
The cupboard and hanger also having some dust which makes me feels uneasy.
I booked room with single bed, it has window but because now they are doing some outdoor renovation which blocked the view outside my window, that's really like a minus point to me.
Overall I think, with the price I pay, I should get a better hotels than this.
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Price per night from:AED 496
Posted on May 30, 2026
LyuhanniePretty good. If you need to store your luggage, you can go to a hotel nearby. You also get a 10% discount if you eat at the Chinese restaurant next door. The room was great, but I forgot to take photos.
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Price per night from:AED 739
Posted on May 29, 2025|Double Room
Guest UserEasy connection by bus to Interlaken OST and can walk to Interlaken West.
The bed is comfortable.
The washing basin is outside toilet. Some may find it convenient but not my type.
The Chinese restaurant at the ground floor of the hotel is quite good.
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Price per night from:AED 840