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9.3/10
Great
AAnonymous UserOf all the Hampton Inn hotels I stayed at during my trip to the US, this was the only one I was genuinely satisfied with. The Hampton chain consistently suffers from two main issues: incredibly loud air conditioning and breakfast options that are utterly unsuited for Asian palates. Honestly, I'll never consider Hampton my top choice for any future trips to the US.
GGuest UserGreat Location and Perks, but Where is the Staff?
I’m giving this stay 3 stars strictly due to the service, which was among the worst I’ve experienced at a hotel.
The biggest issue is the lack of presence at the front desk. At my scheduled check-in time, the reception was empty. I had to repeatedly shout ”hello” before anyone appeared. This happened throughout my stay—whenever I had a question about the weather or my tour, I had to yell for someone to come out from the back. If you aren't going to staff the desk 24/7, please at least invest in a service bell so guests don't have to shout.
The housekeeping staff also seemed to be in their own world. They rarely acknowledged guests; in fact, I frequently found myself holding the elevator door for them to exit before me. When I asked for a shower cap, I was told they simply don't provide them.
It’s a shame because the location is actually great and very quiet, with plenty of parking available. The hotel does offer some nice perks, like a free breakfast for guests and complimentary cookies in the pantry. However, unlike other places, the coffee and tea are pre-made rather than freshly brewed.
Overall: If you value peace and quiet and don't mind hunting for staff when you need help, the location is fine. But the service culture here needs a serious overhaul.
GGuest UserHubby and k got the last available room as we did not have plans to go as far as the Grand Canyon NP on this supposedly short trip. We were very happy to find this location, perfect for distance just outside the South Entrance. We got what we needed at the little store available in the hotel as well as having dinner in the Saloon without having to go anywhere outside. Our room was very clean, have coffee available for the next day with amenities just enough to get us over for the next day. I’d stay here again as it was also very affordable. Highly recommend it.
GGuest UserThe location is good, there is a business district nearby, Blue McDonald's is within walking distance, the room is clean, the facilities are relatively new, the hotel has its own parking lot, and the breakfast is also OK
GGuest UserFirst, the positive:
1. The staff was courteous, professional, and helpful.
2. The outdoor area was well above par. The pool was clean with in-pool loungers (4). Safety equipment and signage posted. Multiple cabanas (6?) were available. Large fire pit with plentiful seating. The pool is 5 feet deep at the center. This is not a pool made for swimming laps, but for lounging.
3. Rooms have an outdoor balcony with a table and 2 chairs.
4. Windows have both a blackout screen and a privacy screen. The window is able to be opened for fresh air and is screened.
5. HVAC was in good order and worked perfectly.
6. In room refrigerator was clean and worked well. Microwave, TV, and phone in room.
7. Breakfast area was spacious and breakfast offered multiple options though I did not avail myself of this amenity.
Now, the negative:
1. The room itself was much smaller (king bed ) than expected. Room was cramped and looked nothing like the pictures on the website.
2. The bathrooms were recently remodeled, but the aesthetics are problematic. Why would anyone put wood laminate flooring in a bathroom with a walk in shower that has approximately a 2” inch lip and shower curtain in lieu of doors? You take a shower and the floor gets wet...no bueno.
3. There is a $10 per night service fee charged on registration. The fee is for wifi and other services. I don't recall seeing this posted when I reserved the room, but perhaps I overlooked it. I didn't object paying it, but the fee should be transparent.
4. Housekeeping is performed every 3 days and if you need more towels, etc., simply contact the front desk and they will have what you need brought up.
Other: I booked the room for 2 nights but opted not to stay the 2nd night.
HHONGLocation: Quite nearby the highway, convenient to stay for a night. About 1 hr drive to Grand Canyon.
Cleanliness: Good.
Service: Great, the front desk girl is very nice to help, advise nearby stores, how to use the facilities.
Facilities: Full, with swiming pool is a plus for kids.
Pretty a nice stay, would recommend for new stays.
CCongqianyougenvsijiThe hotel has a great view, right next to Lake Powell, but this is the only selling point.
The page said that I checked in at 4 o'clock, and I had to wait for half an hour to say that the room was not good. As a result, I didn't clean it after 1 hour. I finally got the key at 6:10. I was going to enter the room to change my clothes and take a sunset photo, but I missed it all.
The room was very old, the bathtub was very slow, and the water accumulated in the shower was not over the instep. I pulled out the plug and found that the drain was blocked with a bunch of hair, which was disgusting.
The stingy bar of hotel supplies, the toilet paper is very small, there is no spare, this is rare in g American hotels (seeing a few foreigners at the front desk to ask for extra toilet paper, it is also exaggerated to ask the guests to go to the front desk to get it in person). There is very little paper, it should be that the room service has not been checked and not supplemented. The first time I encountered a night of paper, I finished drawing.
YYANLIANGChecked for a long time and found this hotel without disappointment. The design of the hotel is simple and comfortable. Facilities are new and the room is clean. Although some rooms are on the road, they do not feel noisy. The little brother of the hotel saw that the frost on our car window took the initiative to get us a snow shovel, and the service was very good. There is a lot of food nearby, and Wal-Mart is very convenient.
The only drawback is that the bathroom fan sounds a bit loud.
HhuberttlimAmazing sunrise from the front of the hotel. Good hotel staff with breakfast, although there is stairs up to the second floor but you can request for the first floor.
NNicha ReeThe accommodation is located in an area that makes it very easy to travel to Horseshoe Bend, Antelope Canyon, and Lake Powell, all just a few minutes' drive away, and it's right next to a gas station with very cheap gas. We arrived late at night, so there was no staff at the front desk; we had to check in via video, which felt quite unique.
The room itself was spacious enough to comfortably open a full suitcase. Basic amenities were provided, including a refrigerator and microwave, but the furniture was a bit old, though it was fine for a 1-2 night stay.
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