Mandala Apartment & Resort Chambay, Mui Ne - By B4B & S3 Reviews

Very BAD experience: - we had to wait 1 hour in a very hot room with no AC because then couldn't find our booking. Then transferred to another room waiting 30 min again. - then got a room without see view, which we payed for. - waiting again 20 min in a hot room not AC - when we finally got our room AC and electricity was not working so it was 30+ degrees in the room. - 30 min later it worked, but AC could only be turned on or off and stopped working midnight and the day after, instead of fixing it for good they told us it was ok. - included breakfast €16 for 2 days for 2 persons was a joke, we needed to go ourselves to tiny vietnamees streetfood restaurant (so not in the hotel) with a voucher which was only for a meal, not a drink. Of the whole menu there was only noodle soup available. The meal itself costs €2,5 so we overplayed way to much for a shitty breakfast. - we had gym and 30 min sauna included, when we went to the gym they wouldn't let us in because they said it was not included. When I showed them multiple times on my booking they told us to call a number to fix it ourselves. After 30 min we finally were let in as it was included she said, no sorry or anything. - the pools were good looking, but to cold even with 30 degrees as the wind is very strong and almost every pool is the whole day in the shadow. Only the pool in front is till 14.00 in the sun, but then every sunbed is taken as everyone goes there. - they accused us of buying something at the poolbar which we didn't (it is not a nice poolbar as you can't drink at the pool, people were told to only order there and then drink on a sunbed). - we asked for clean towels, didn't get it. - the room was clean although there was a big insect in our shower. - there's only 1 hotel restaurant in another hotel which is nice but overpriced and took really long to get our food. - it looked like it just opened and half of it was still in process. - there is nothing close by to do or go out. Overal the service was so bad and the communication between the staff aswell. Even in a hostel you get way better service and this is a 4 star hotel. Didn't get any compensation for all the trouble they caused and I couldn't really enjoy .you time as i was frustrated everything went wrong and I had to fix it myself all the time.

The environment is good, but shop is less and far to other club or restaurant

Great accommodation, great staff.

Bad pool

It is not a hotel. It should be sublet by the landlord to an agency to provide accommodation services. The service is 0. I waited for an hour when I arrived at the front desk to check in. The wooden board of the sink fell down and almost hit the child's feet when he was brushing his teeth. The bed sheets were stained.

Even if it is too remote, there is no one at the counter to serve you. It doesn’t matter what you want. There is only one roll of toilet paper in the room. You have to go to the toilet to get toilet paper. The complimentary breakfast is available from 6:00-1:00, but 8:00 00 is gone? ? ? When I ran from one building to another, the service staff didn't explain anything. They said breakfast ingredients were sold out and they had to pay extra. There was a shortage of manpower and there was only one person cooking in the kitchen. When I asked the outside staff, they didn't give the correct information at all. The answer was pulled in by the infield chef? ? ? Question mark, I paid to enjoy the vacation, otherwise why would it be called a resort? ? ? ? I was looking for a way here. Three of the breakfast redemption places had sold out all the ingredients. When I looked for service staff, there was no one at the counter on the first floor. It took more than half an hour to wait for someone.

A large hotel complex with swimming pools, a sauna, a hammam and its own infrastructure in the form of cafes, shops and coffee shops. Very convenient. Prices are slightly higher than in Mui Ne itself, but not critical. There is a private beach with sun loungers. The complex is located on a hill, you can go up to the reception directly on an escalator or an electric car. There is a private beach. The center of Mui Ne is about 20 km away. It is not convenient without a bike. With a bike, it is a pain to ride there) We stayed for 5 days. We really liked the room and the complex itself. Daily cleaning, a visit to the sauna was included in the price and the pools too. Beautiful view. Comfortable to sleep and you can't hear your neighbors. We had a good rest! The only thing is that when booking it was indicated that there was a mini kitchen, but in fact the stove did not work. We were unable to prepare a minimal breakfast. But for us it was not critical, we did not contact the staff about this.

A large hotel with a large number of swimming pools, a gym, a spa and a sauna. The room is large and bright, there is a kitchen and a microwave in the room. A large window with a side view of the sea. There is a TV, a hairdryer and bathrobes. The hotel grounds are very beautiful. You can go down to the beach by escalator. The staff is helpful and friendly. The cleaning is good and clean

There is nothing. You have to go to a regular restaurant to eat breakfast. It is inconvenient to go anywhere. There is no one at the lip sensation. It is difficult to ask questions. You have to send the checkout by email.

A huge hotel with a pool and everything

GREAT :)