Grand Zuri Kuta Bali Reviews

Response from Property: Dear Guest user,Warmest Greeting From Grand Zuri Kuta BaliThank you for your review, We are so glad to hear that you found our hotel to be a great place to stay.We're especially happy that our Halal certification provided you with peace of mind and made your breakfast experience enjoyable. We take great pride in catering to all our guests and ensuring they feel comfortable and well-cared for.We hope to welcome you back again soonWarm RegardDedi SumardiGeneral Manager

Response from Property: Dear Valued Guest,Thank you so much for your incredibly kind and enthusiastic review! We are absolutely thrilled to hear that you had such an amazing experience with us and that our good service and quick booking process contributed to your satisfaction.Your repeated thanks truly warm our hearts and motivate our team to continue providing exceptional service. We genuinely appreciate you taking the time to share your positive feedback.We look forward to welcoming you back to Grand Zuri Kuta Bali again very soon!Warm regards,Dedy SumardiGeneral ManagerGrand Zuri Kuta Bali

Response from Property: Dear Valued Guest,Thank you for taking the time to share such a detailed review of your recent stay with us. We are absolutely thrilled to hear that you found our hotel outstanding and experienced service that was "second to none." It truly warms our hearts to know that Mira at reception was exceptional, providing outstanding service with a ready smile. We'll be sure to pass along your kind words to her; she'll be delighted. We're also pleased that you enjoyed your spacious room, complete with a comfortable chair and luggage rack/seating area, and appreciated our team checking in with you during your 4-night stay. Our staff prides themselves on being friendly and polite, so it's wonderful to hear that reflected in your feedback.However, we are deeply concerned and frankly, very disappointed to read about your experience at the egg station and with the Indian dishes. Please accept our sincerest apologies for the slow, surly, and unacceptable behavior of the egg station attendant. His actions, particularly the comment about bringing your fried egg to the table and then serving other guests out of turn, are completely contrary to our service standards. We are especially troubled to hear your perception of misogynistic behavior. This is not tolerated in our hotel, and we will be addressing this immediately and rigorously with the individual concerned. We are also very sorry to learn that previous guests have had similar complaints that you feel were ignored. Please be assured that we take all feedback seriously, and we are investigating why these complaints were not acted upon effectively.Regarding the Indian dishes, we are truly sorry they were atrocious and did not meet your expectations. It's disheartening to hear that despite the potential of our large restaurant, we weren't able to fully cater to your culinary preferences, especially given the limited dining options nearby. We appreciate you taking the time to offer numerous suggestions to maximize our potential, and we value your insights.We understand your skepticism, given your past observations, but please be assured that your comments are extremely valuable to us. We are taking immediate action to address both the staff behavior and the quality of our food offerings, particularly the Indian cuisine. We are committed to making the necessary improvements to ensure every guest has an exceptional dining experience.We hope you will consider staying with us again in the future, allowing us the opportunity to demonstrate the high standards of service and culinary excellence we strive for.Sincerely,Dedy SumardiGeneral ManagerGrand Zuri Kuta Bali

Response from Property: Dear Michael Sow,We sincerely appreciate you taking the time to share your feedback regarding your recent stay with us. We're absolutely delighted to hear that our staff members were very friendly and helpful and that you experienced quick responses to all your requests. Providing excellent service is a top priority for us, and your kind words are a wonderful affirmation for our team.We've also taken note of your comment regarding the buffet breakfast. Please be assured that we are always looking for ways to enhance our guests' dining experiences, and your feedback is invaluable in that process. We will certainly review our breakfast offerings to see where improvements can be made.We hope to have the pleasure of welcoming you back to our hotel in the near future and providing you with an even more enjoyable stay.Best regards,Dedy SumardiGeneral ManagerGrand Zuri Kuta Bali

Response from Property: Dear Guest Name,Thank you for your kind words about your recent stay at Grand Zuri Kuta Bali. We are thrilled to read that you enjoyed your location, service, and the comfort and cleanliness of your room.Your positive feedback is a testament to our team's dedication to providing exceptional hospitality. We are particularly pleased to hear that you found our location convenient and our service staff attentive.We hope you will return to Grand Zuri Kuta Bali again soon. In the meantime, please feel free to contact us if you have any further questions or requests.With warm regards,Dedy SumardiGeneral ManagerGrand Zuri Kuta Bali

Response from Property: Dear Azaena,Thank you for your kind review of Grand Zuri Kuta - Bali. We are delighted to hear that you enjoyed your stay with us and that our halal food breakfast, clean rooms, and comfortable amenities met your expectations.We understand that the exterior may not have lived up to your expectations of a 4-star hotel. We apologize for any disappointment this may have caused. We are always striving to improve our facilities and services, and your feedback is invaluable in helping us identify areas for improvement.Once again, thank you for your positive feedback and for choosing to stay with us. We hope to welcome you back to Grand Zuri Kuta - Bali in the future.Best regards,Dedy SumardiGeneral ManagerGrand Zuri Kuta Bali

Response from Property: Dear Susan,Thank you for taking the time to share your feedback regarding your recent stay at Grand Zuri Kuta Bali. We appreciate you highlighting the positive aspects of your experience and bringing the noise issue to our attention.We're pleased to hear that overall you enjoyed your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and your feedback is invaluable in helping us achieve that.We sincerely apologize for the noise disturbance you experienced on level 2, particularly the music from the restaurant. We understand how disruptive this can be, and we are taking your comments seriously. We are currently reviewing our music selection for breakfast and throughout the day, with the aim of creating a more relaxing and soothing atmosphere. We will also be investigating further soundproofing options for our guest rooms to minimize any noise transfer.We're glad you found the nearby dining options convenient, and especially appreciate your recommendation of Harum Bali shop. It's wonderful to know you found it a great place for local treats and snacks. We will certainly pass your compliments along to them. We always encourage our guests to explore the local area and appreciate you sharing your discovery.Thank you again for your feedback. We hope to have the opportunity to welcome you back to Grand Zuri Kuta Bali in the future and provide you with an even more enjoyable stay.Sincerely,Dedy Sumardi,General ManagerGrand Zuri Kuta Bali

Response from Property: Dear Valued guest,Thank you for taking the time to share your positive feedback! We're so pleased to hear that you appreciated our daily housekeeping service and the care our team takes in making up the beds. It's wonderful to know that these aspects of your stay contributed to a comfortable and pleasant experience.We strive to provide all our guests with a high standard of cleanliness and attention to detail, and your comments are a great encouragement to our housekeeping team.We hope to have the pleasure of welcoming you back to our hotel in the future.Sincerely,Dedy SumardiGeneral ManagerGrand Zuri Kuta Bali

Response from Property: Dear valued guest,Thank you for your wonderful review! We're delighted to hear that you found our location to be very good, especially our proximity to Kuta Central Park and Sunset Road.We strive to offer our guests a convenient base for exploring Kuta and beyond, and your feedback confirms we're succeeding. We hope you had a fantastic stay with us and we look forward to welcoming you back to Grand Zuri Kuta Bali on your next visit to Bali!Sincerely,Dedy SumardiGeneral ManagerGrand Zuri Kuta Bali

Response from Property: Dear Anonymous User,Thank you very much for taking the time to share your thoughts on your recent stay at Grand Zuri Kuta Bali.I am pleased to note that you found our location good, and that your overall experience was mostly fair. We genuinely appreciate you acknowledging these aspects of your visit. Our aim is always to ensure every guest enjoys a comfortable and pleasant stay, and we are constantly striving to enhance our offerings.While your comments are concise, they are nonetheless valuable to us. We continuously seek to improve our services and facilities, and all guest feedback plays a crucial role in guiding our efforts.We sincerely hope to have the pleasure of welcoming you back to Grand Zuri Kuta Bali in the future, with the aim of providing an even more delightful and memorable experience on your next visit.Warm regards,Dedi SumardiGeneral ManagerGrand Zuri Kuta Bali