I just give that one star for the staff kindness. Check in took 1 hour, there is NO VIP SERVICES included, Recieved a low quality room. Resort was not all inclusive even though when I booked it said all inclusive, I called ******* agent to cancel and change reservation and they said it’s not possible. No room upgrade. Had $ limitation on free dinner. No free drinks included, even water and sodas in room has charge. There were construction ongoing near my room and very noisy during day due to that . Shower had very low pressure water. I complained about shower and construction to front desk and they ignored my request. Such a waste of money, paid almost $ 3000 for 5 nights and didn’t get even $300 worth of services. I am frustrated because ******* didn’t help me on all these matters even though I am a Gold VIP Member. Please do your research before booking this place.