Hotels Near Souvenirs Baixa in Porto

Great location, cleanliness and facilities! Excellent value for money. The boss is also very polite.

Hotel location is very good, the room is very new, the area is large, there are parking spaces. Service attitude is very good. Room facilities are very convenient to use It is more convenient to go to the city and can walk.

What a lovely little hotel! I cant sing the praises of all the staff enough! Before the trip I was sending questions and asking for advise, all by email and I was getting replies so quickly. When I was there the staff again were so helpful, kind, curious, really nothing was too much. The room I had was a single room, the bed was a comfy double, but the room was tiny, the bathroom was adequate with a 700 x 700 shower in the corner (bit of a squeeze for me, but others would be find) window opened in 2 direction and there was a fantastic fully functioning air con unit. A 5min wall from the nearest metro line and about a 15min walk to the centre of the town, and maybe a 30mins walk to the river. Be aware it's all up hill back to the hotel from town! I would recommend and stay here again!

The treatment I received at this hostel was despicable, unreasonable and hostile. My flight was delayed for 5 hours and whilst in airport I received a very encouraging email from 'so cool' explaining reception closes at 9pm and if I haven't checked in by then I would have to wait to the morning. Having found somewhere else to stay for that night, I turned up at this hostel the next morning, the rigid lady at reception simply wasn't interested or concerned in the least of my predicament and informed me I was a ”no show” and my room was gone for the whole 3 nights I'd booked. I asked for a partial refund for the further 2 nights as I was now having to find somewhere else to stay and would have to pay top price, she was not interested to know this and told me there would be no refund and no room. Whilst I understand policies are policies I think a bit of allowance for unforeseen circumstances wouldn't go amiss. I had no control of my flight being delayed and had I not received the welcome text reminding me of reception opening hours I would have thought twice about contacting them, their communication was confusing and had mixed messages. More unforgivably is the attitude of the manager even when she knew I had nowhere to go and would need the partial refund to secure alternative accomodation, she was not losing any money and had sold my bed twice. I have used *********** for years to book hostels and I have never received such harsh heartless treatment. Whilst I get business is business, there's more to life than a computer database and rigid rules that don't allow for unforeseen circumstances. The rigid lady tried to tell me it was *********** who cancelled me but this was just a lie,. Thankfully the 'hostel Rosalina' saved my bacon and were a fantastic contrast to ”so cool's awful treatment. The receptionist was wonderful and helpful and her friendliness reassured me Porto was not full of heartless money grabbing robots. Avoid this hostel if you're not going to be there for 9pm or you have any chance of a flight delay. .

Very good hotel, friendly staff, reception open 24 hours. The breakfast buffet is good, the choice of food is not large but very tasty. You also have the option of eating lunch cheaply. Our room was on the street side, so it was a bit noisy.

Three days in September 2022. The only thing that saves you is the neighborhood of the emblematic places of Porto. It is not a bad option if you are looking for the cheap thing; but it is very expensive. A buffet in the low breakfast, water.....A disappointing coffee. When asked about other products such as eggs, bacon, sauces .....me answered that these are out of letter. The terrace that forms part of the room space, takes a long time without clean****. From the bathroom no comment. ”...........................................................................................................” Coherent with a hotel more than a ”*”

I had to arrive super late because of a flight delayed. I was welcome at 2 of the morning ING with a smile. The service was great. The room was beautiful and super clean and the breakfast was delicious . Overall excellent experience.