Top 5-Star Hotels in Puerto de la Cruz

Booked a full board and food was up to expectations. However do note that drinks (alcohol, soft drinks and even water) are charged separately even under full board. The bed in the room was adequate and had a great unobstructed view of the coast.

Very successful stay at the hotel. Rooms very comfortable Service at the highest level Breakfast the best we have eaten so far in hotels, everything fresh, very good quality and beautifully served. Lunch in the hotel restaurant also good. Spa beautiful, massage good - although it lasted shorter than the purchased package, hairdresser also good. Subtracts a star for the bill at the end. I wasn't going to check, but I was thrown by an extra massage service in the spa that I didn't have. I do not know if it was done on purpose to pay more, but in a hotel like this it should not happen, especially since the signed bills did not include such a massage. Additional time unnecessarily spent at the reception. Distaste remains.

Just been back again for the third year, and we’ll definitely be back next year. We love this hotel. Amazing value for money, great pool area and pool bar, we love the hot tubs. We’re always sad to say goodbye to the friendly lizards. The rooms are great, air conditioned, good soundproofing and black out blinds. All of the staff are great. We never want to go home on our last day.

We spent a week here and it was great, room facilities were excellent ad the staff were more than helpful , will definitely return and recommend highly

My husband and I visited the Sol Costa Atlantis Hotel for a week in April 2024. We were very much looking forward to our stay at this particular hotel as having viewed it online, we thought it looked rather nice. Our arrival at the hotel was quite late due to having experienced a flight delay therefore, we were feeling quite tired, however, we found that the reception staff were not very welcoming or friendly, they just went through the process of getting us checked in, there was no ‘Welcome to our hotel, have you stayed with us before’, nothing of that nature, no welcome drink was offered. Once checked in, we went to our room which considering it was a 4* hotel, we were surprised at how basic the room was. We unpacked and tried to open the Safe to store our valuables. We were unable to open it so being tired, we decided to deal with everything the following morning. We were booked on a half board basis so, we got up the next morning to go for breakfast and both said how incredibly warm the room was and, because of the room temperature neither of us had slept well. We checked the air conditioning but were unable to deal with whatever the issue was. We then went for breakfast which, unfortunately, wasn’t great. We absolutely appreciate that with buffet food, due to it sitting, it can get cold quickly but, having said that, there were a lot of people staying at the hotel if the dining room was anything to go by which meant that the turnover of food from the buffet was quick so, I wouldn’t have expected the food to be as as cold as it was. Also, the toasters which were in the dining room, there just wasn’t enough of them and then, to make matters worse, when you put a slice of bread through the toaster you had to repeat the process 2 to 3 times as the bread wasn’t toasting!! Then we had the coffee machines of which you had to queue for a considerable length of time to get a coffee as again, for the amount of people, there weren’t enough coffee machines. After breakfast we went to reception to report the air conditioning issue. The chap with whom we spoke said he would get a maintenance person to fix whatever the issue was. We informed him we were out for the day so the technician could go into our room at any stage. We also asked about the Safe in our room to which the chap on reception advised that we would have to pay to use the safe. I was appalled to hear this saying to him ‘That’s daft, surely if there’s a safe in the room, it forms part of the room, it’s a bit like saying, there’s a wardrobe but you can’t hang your clothes in it until you pay to use it’. My view is if you’ve paid for a room, then you should have access to everything in that room especially the safe as it doesn’t cost the hotel any extra to allow guests access to the safe in their room!! After our day out, we came back to our room only to find that the air conditioning hadn’t been fixed much to our disappoin**ent and to make matters worse, when we reported it

This is a nice, basic hotel with a lovely location. We stayed at room 202, which faced the Lago Martianez and the beach promenade. (and if you looked very closely, you saw the sea also). There was also a restaurant near the room, so the smells came inside very easily. The room was clean, but it had a stale smell and lots of humidity, that was not removed by the air conditioner. The balcony door had gaps so, the cold air and cigarette smoke came in. Unfortunately, we had a room neighbor smoking non-stop, so we couldn't use the balcony for anything. Beds were the most uncomfortable I've ever experienced, so definitely not a 4-star room. The hotel has bad soundproofing, so you will hear everything that happens on the same floor and the next. Pros of the room: big-sized and mild smelling shampoo, conditioner, body lotion etc. Also, an empty fridge for drinks etc. if you want to have some of your own. The pool area is very calm and one pool and jacuzzi heated. The pool area is not very sunny. The 10th floor sunroof has a few sunbeds, quite windy but nice views. It's not allowed to reserve sunbeds but approx. 50% of people still reserve them. The opening hours of sunroof and gym were not visible anywhere, sometimes the doors were closed in the middle of the day. Very varied breakfast. The breakfast room is very busy and noisy, and you cannot choose your own table. The tables are so close that the other customers and staff are constantly near you. Dinner is more crowded than breakfast, and they struggle to replenish the dishes. As a vegetarian, it some days felt frustrating, when you had to wait for the few warm vegetarian dishes to be replenished. Elderly people will cut in line and come very close to you, Also, hygiene is sometimes very poor because they were tasting the food with their hands and coughing to their hands and touching the scoops. The staff was doing absolutely everything to keep everything tidy and constantly measuring the temperatures of the food. The dinner is very meat based. I think there was a different theme every night, but we didn't always know what the theme was. Two times the server told us the theme, which was lovely. We were welcomed to this hotel with lovely customer service, and we enjoyed the service every day, by everyone from the staff, including the cleaning staff and servers in the restaurant. I know there's a negative note on my review, but we were pleased with our stay. But this is a solid three-star hotel, with renovation, they will get back to 4 stars. We are 40-year-old friends traveling together, and we think this hotel should not be advertised as a ”very popular for elderly people” as it was advertised to us. With all due respect, this hotel deserves more, and it deserves a more diverse customer base to develop.

Honestly one of the best hotels I've stayed in. Beds - comfortable Rooms - tidy View - amazing Location - perfect for me (bit of a walk from the main town with quite a few steps but doable) Pools - clean and well maintained Food - there's something for everyone You need to hire your towels for the sun loungers etc but its only €10 each and at the end of your stay you get it back when you return them. The bars and restaurants only take card no cash. Definitely worth it!!

Really nice staff, yet quite noisy at any time...The walls and balcony doors are just useless...could hear maintenance sound of the terrace, peole chatting, and even TV programs from the next room all night...

Good 4x-star hotel. The rooms have a new renovation, a big balcony, if lucky, will have a view of the city rather than the nearby hotel. A magnificent breakfast is a Swedish table. Location: far from the beaches but close to the bus station.

Will start of by saying that the staff were lovely and helpful, cleaners were very friendly and did a good job of resetting the room every day. However, this is not a 4* hotel. It is incredibly dated and not as advertised on the photos on their website/loveholidays. We checked in late on our first night and the Aircon wasn't working, not a huge deal because it was cool enough with the window open, until it got to 7am and a bloke decided to rev his motorbike for 2 hours straight outside our room. This is obviously not the hotels fault and we didn't want to be a pain so didn't say anything, until it happened again the next morning and we spoke to some other people staying in the hotel who said it happens everyday (they'd stayed before). Unhappy neighbour maybe? We ended up going to reception and they quickly changed our room, which we appreciated, we ended up off the street side and on the sea side which was much quiter and the Aircon worked. Room was still very dated though. Both rooms had no fridge and 1 plug socket on the other side of the room from the bed. The TVs in both rooms were static and had black lines running through. The transfer time is 2.5 hours from South so bare that in mind. Area itself is lovely with some great resteraunts and bars, and a little shop just in front of the hotel. Pool was too cold to use (not the hotels fault) but plenty of sunbeds available and a nice outdoor seating area, breakfast was average. Definitely not a bad holiday for the price we paid but also definitely falsely advertised.