H10 Tenerife Playa
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Puerto de la Cruz
H10 Tenerife Playa
Health Protected
Av. de Cristobal Colón, 12, Puerto de la Cruz, Canary Islands 38400, Spain
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With a stay at H10 Tenerife Playa, you'll be centrally located in Puerto de la Cruz, steps from Lago Martianez Swimming Pools and 12 minutes by foot from Plaza del Charco. This upscale hotel is 0.1 mi (0.1 km) from Casino Puerto de la Cruz and 0.1 mi (0.1 km) from Playa Martianez.Show More
We Price Match
Last booked 17 hrs ago
4/5Very Good·Cleanliness: 4.0
All 64 Reviews
Amenities
Golf CourseSunbathing AreaOutdoor Swimming PoolSaunaMassage RoomFitness RoomBarBilliards RoomTable Tennis RoomRestaurant
All Amenities
Surroundings
Airport: Tenerife North Airport
(27.0 km)
Airport: Tenerife South Airport
(90.7 km)
Landmarks: Playa San Telmo
(440m)
Map
Rooms
Guest Reviews
Trending Questions
Policies
Services & Amenities
6
Privilege Double Room 1 Double bed
1 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
4
Basic Double Room 1 Double bed
1 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
4
Family Room with Pool View
2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
3
Basic Single Room Without Balcony
1 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
5
Double Room with Sea View Balcony
1 Double bed or 2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
5
Double Room with Sea View Balcony
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
4
Family Room with Pool View (2 Adults + 1 Child)
2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
2
Superior Double Room with Sea View
1 Double bed or 2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
2
Superior Double Room with Sea View
1 Double bed or 2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Sea View
Check Availability
6
Double Room with Balcony and Sea View
1 Double bed or 2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Sea View
Check Availability
4
Family Room with Pool View
2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Daily Housekeeping
Check Availability
4
Double Room with Balcony
1 Double bed or 2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Daily Housekeeping
Check Availability
2
Superior Double Room (3 Adults)
1 Double bed or 2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
2
Superior Double Room (2 Adults + 1 Child)
1 Double bed or 2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
4
Double Room with Balcony and Sea View (2 Adults + 1 Child)
1 Double bed or 2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
3
Double Room with Balcony
1 Double bed or 2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Daily Housekeeping
Check Availability
2
Superior Double Room with Sea View (2 Adults + 1 Child)
1 Double bed or 2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Sea View
Check Availability
4
Double Room with Balcony (2 Adults + 1 Child)
1 Double bed or 2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Daily Housekeeping
Check Availability
2
Superior Double Room
1 Double bed or 2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Toothbrush
Shampoo
Check Availability
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Guest Reviews(64)
4/5
Very Good
Verified Reviews- Cleanliness4
- Amenities3.9
- Location4
- Service4
AI SummaryAn AI-summarised snapshot of real guest reviews
The property boasts exceptional beachfront location with stunning views and proximity to amenities, complemented by friendly staff and high cleanliness standards. However, it is considered overpriced for the value provided.
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Helpful
Not helpful
백영은
March 5, 2023
The location was right in front of the beach, so it was great! It's nice that it's close enough to hear the sound of the waves from the hotel, and it's right at the sea when you step out of the hotel door!! However, there is no parking space and the building is a bit old. I think a lot of old people come here.
Original TextTranslation provided by Google
Shi77bushi77
February 1, 2024
Very good
Original TextTranslation provided by Google
Guest User
April 7, 2024
April 2024. "This is the second time both of us have been here on holiday. It hasn't changed much, although there are some new staff members and some who recognized us from our last trip, a year and a half later. Everyone is very friendly and helpful. We chose to go Privilege again, as it's a nice feeling to be able to sit back and relax. The weather is beautiful, although we did experience rain one day. Even the manager apologized for the rain. One additional thing we noticed by the pool was a disabled chair lift, which is great for keeping up with the times. We would also like to mention Vincente, a staff member who was always attentive to our needs. He was just as helpful as the last time we met him. It's a great place to stay and chill, and to switch off from work and all the things that bring you down. We both plan to come back, but we might try H10 Ocean in Jamaica first." Thank You to All the staff that made our holiday special. Also, we are still here for two more days.
Guest User
April 7, 2024
Whilst the hotel is very clean and our sea facing room was mostly fine (mattresses were very hard and we asked for softer ones as I had back surgery and the mattress caused pain. They put a topper on each bed which helped very little.), you have to pay to use the safe and there was no tea/coffee making facility in the room so it was just as well we took a travel kettle. The rooms would benefit from an information folder advising how the hotel worked and what services were available as we had to ask the brusk reception staff about certain things. For instance, my sister went to get ice cream from the pool bar (they said it was on the all inclusive plan) but she wasn’t allowed to take them as reception had put ‘credits’ on our room - very embarrassing in front of fellow guests!! The reception staff (all except one lady) made us feel like an inconvenience! The food….at best it was lukewarm and some offerings were virtually cold (I don’t know if you’ve tried cold watery brussel sprouts?). We had to eat more bread to fill us. When we checked out we were asked by a male member of staff if we’d experienced tummy trouble during our stay - make of that what you will!! This short break was expensive given we were actually only there for 5 nights and we certainly wish we’d chosen elsewhere.
Guest User
April 3, 2024
I was a little uneasy after reading all of the complaints on here before I travelled. However, don't listen to a single word. I have stayed in many hotels and this one is up there with some of the best. The location is one of the best I've stayed in..right on the bay, amazing views of the surfers, and on the main promenade. All the staff were so friendly and helpful. We had a medical incident during our stay, and the staff went over and above. Yes the restaurant does get busy during popular times but the variety of food for every diet is amazing. We stayed half board and absolutely loved the variety for breakfast. The rooms were cleaned daily and the whole hotel is spotless. All in all a brilliant stay, and yes I will certainly be back!!
Guest User
April 2, 2024
I stayed in this hotel for 5 nights, good location, good breakfast , but stuff was not friendly , reception was not helpful , room with no any kind of amenities , lifts very small. Anyway good location , good area , and restaurant. No parking , no ref in rooms , no electric kettle , no slipper . For my next stay , I won’t prefer this hotel
Guest User
April 1, 2024
This is a lovely hotel. Spotlessly clean, great facilities, wonderful staff, food ok for the type of property BUT there is this weird “privilege” ranking for guests that absolutely ruined the experience. You pay a premium rate to stay here. In our case we spent more to upgrade our room but then found that there is a two tier system applied. In essence, premium guests sit in a mezzanine restaurant looking down on the plebs. We are served singles glasses of wine and spend every meal trying to catch the eye of over worked waiters to ask for another. We had to sit in the same garden restaurant for lunch (again segregated seating) watching them have an extensive menu of what looks to be, lovely food whilst our options were rubbish burgers, hot dogs or other cheap and poorly prepared other choices. I cannot describe how humiliating this was and we have never felt so poorly treated. I’m certain that the stock response from the hotel will be “we are sorry but hope you’ll come again etc.” Well we won’t- there are plenty of terrific hotels that TUI offer that make you feel appreciated- H10 don’t with this ridiculous segregation, so my advice is to choose another or, if you feel drawn by the location - go B&B and take advantage of the many local bars and restaurants.
Guest User
March 28, 2024
I stayed for 2 weeks in January. I have often been a guest in H10 hotels - none of which have disappointed. However, the Tenerife Playa was the exception. Clearly some refurbishment has been done in the bathrooms (attractive tiling and fittings) but the remainder is definitely overdue care and attention. I realise this is an old hotel, but even so. The staff are welcoming and efficient. The main area which needs huge improvement is the food - which is mediocre. Hot soup tasted of absolutely nothing - but was hot. All Main dishes had a brown "sauce" which was also tasteless. Even the salads were lacking - why no tomatoes ? or "french" dressing - just something to add some taste. One night I had a slice of pork (what could go wrong ?) and declined the "sauce". The meat was so tough I requested a sharper knife from the maitre D. I tried the replacement with no success and asked the Maitre D to try - he also failed ! This is the only hotel where the best thing was the bread at breakfast !
Guest User
March 27, 2024
Magdalena was very rude when we were checking in because we questioned a group of Germans that walked straight to the front of the queue , unless you’re a privileged guest you’re treated like a second class citizen, had to queue for every meal when there was an equal sized restaurant for privileged guests that was occupied by around 20 to 30 guests, the only sun beds that got the morning sun were reserved by the pool staff for privileged guests . Food was awful , we ate out most nights. The only positive about this hotel was the bar staff in the evenings ,always smiling, polite and pleasant, Booked with TUI for years now usually a Sensatori or TUI Blue and never been denied access to any restaurants or sun beds
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Children between 0 and 11 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Children 17 years old and under | €5.50 (approx. £4.72) per person |
Adult | €11.00 (approx. £9.44) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Clean
- 4/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Number of Rooms: 324
With a stay at H10 Tenerife Playa, you'll be centrally located in Puerto de la Cruz, steps from Lago Martianez Swimming Pools and 12 minutes by foot from Plaza del Charco. This upscale hotel is 0.1 mi (0.1 km) from Casino Puerto de la Cruz and 0.1 mi (0.1 km) from Playa Martianez.
Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at Restaurante El Drago, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Breakfast is available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Puerto de la Cruz? This hotel has 1496 square feet (139 square meters) of space consisting of conference space and a meeting room.
Make yourself at home in one of the 324 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.
Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at Restaurante El Drago, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Breakfast is available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Puerto de la Cruz? This hotel has 1496 square feet (139 square meters) of space consisting of conference space and a meeting room.
Make yourself at home in one of the 324 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.
Services & Amenities
Most popular business facilities
Golf Course
Sunbathing Area
Outdoor Swimming Pool
Sauna
Massage Room
Fitness Room
Bar
Billiards Room
Table Tennis Room
Restaurant
Meeting RoomAdditional charge
Children's Pool
Children's Playground
Currency Exchange
Luggage Storage
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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