Lilac Garden Hotel

Lilac Garden Hotel Reviews

Lilac Garden Hotel

Beijiang 1st Road, Qingcheng District, Qingyuan, Guangdong, 511515, ChinaView Hotel Details
Lilac Garden Hotel
Lilac Garden HotelLilac Garden HotelLilac Garden Hotel
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Lilac Garden Hotel Guest Reviews

9.3/10
Very Good
267 review
Verified reviews
Location9.5
Amenities9.1
Service9.4
Cleanliness9.4
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All reviews(267)
Positive reviews(257)
Reviews with photos/video(93)
Classy environment(65)
Delicious breakfast(20)
Great swimming pool(13)
Well designed(10)
Perfect for kids(9)
Fantastic river view(9)
Has facilities for children(5)
Friendly front desk staff(5)
Negative reviews(10)
Kim Lun Kuan
River-view Double Room
Stayed in Feb 2025
Family
98 review
10.0/10
Outstanding
Posted on Mar 27, 2025
The hotel with a very good location and good environment.and the customer service very good and polite. I give them 6 star.，,⭐⭐⭐⭐⭐⭐
Response from Property: Thank you very much for choosing to stay in our hotel! We are very happy and glad to see that you are satisfied with your stay and leave your valuable comments. Your satisfaction is the driving force of our work. We will continue to work hard and hope to bring you a better stay experience next time. We and the beautiful Beijiang look forward to your visit again! I wish you a happy life!
Guest User
Standard Double Room
Stayed in Mar 2023
Couples
2 review
8.0/10
Very Good
Posted on Apr 12, 2023
not bad, but not too good.
Response from Property: 尊敬的賓客您好！非常感謝您選擇入住我們酒店，並且留下了您寶貴的的點評，我們很榮幸能為您服務，再次感謝您寶貴的點評，希望下次帶給您更好的入住體驗，期待您再次光臨！祝您生活愉快！
JUWEN
Superior Twin Room
Stayed in Mar 2025
Travel with friends
7 review
10.0/10
Outstanding
Posted on Apr 21, 2025
The location is very good, the facilities are complete, and a simple meal was sent to you when you checked out. The central air conditioner and split air conditioner are both very powerful. I spent two comfortable nights here, highly recommended.
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Response from Property: 非常感謝您選擇入住我們酒店！我們十分高興、開心看到您滿意此次的入住體驗及留下您寶貴的點評，您的滿意是我們工作的動力，我們會繼續努力，希望下次帶給您更好的入住體驗，我們及美麗的北江期待您再次光臨！祝您生活愉快！
Anonymous User
Standard Double Room
Stayed in Feb 2025
Couples
92 review
10.0/10
Outstanding
Posted on Apr 6, 2025
I personally think it is a very good hotel. The garden is worthy of its name. The decoration is very beautiful, with palace retro and other styles. Many places in the hotel can be used as backgrounds for taking photos. The hotel staff are very nice and responsible. When checking in, there happened to be two girls who should be in elementary school next to me who said they wanted to go back to the room. After the staff asked for the room number, they called the aunt in charge of the floor to help open the door. Although the hotel has a certain sense of age, all facilities are well maintained. The gym, billiards, and table tennis on the second floor can be used normally, and the space is also large. You can also go swimming in summer. The room is also very comfortable. It was a great hotel experience.
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6/11
Response from Property: Thank you very much for choosing to stay in our hotel! We are very happy and glad to see that you are satisfied with your stay and leave your valuable comments. Your satisfaction is the driving force of our work. We will continue to work hard and hope to bring you a better stay experience next time. We and the beautiful Beijiang look forward to your visit again! I wish you a happy life!
Gongxifacai-
River-view Double Room
Stayed in Mar 2025
Couples
54 review
10.0/10
Outstanding
Posted on Apr 5, 2025
During the holiday, I went camping in Beijiang South Bank Park. I chose this hotel next to it. The price was not expensive and the environment was beautiful. There was a bar by the river where I could have a drink at night. The trail was good for aerobics in the morning and the breakfast was OK.
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6/8
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel! And leave your valuable comments and beautiful photos of the hotel. Your satisfaction is the driving force of our work. We will continue to work hard and hope to bring you a better stay experience next time. We look forward to your visit again! I wish you a happy life! Everything goes well!
Guest User
2-bed Room With River View
Stayed in Jan 2025
Family
1 review
10.0/10
Outstanding
Posted on Mar 2, 2025
The hotel environment is good, the service is also very warm, there is a children's playground that children like, as well as a billiard room, etc. . . . The room is on the riverside, you can see the night view, generally speaking, it is very good and worth recommending!
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay in our hotel! We are very happy and glad to see that you are satisfied with your stay and leave your valuable comments. Your satisfaction is the driving force of our work. We will continue to work hard and hope to bring you a better stay experience next time. We and the beautiful Beijiang look forward to your visit again! I wish you a happy life!
Nininuo
2-bed Room With River View
Stayed in Dec 2024
Family
19 review
10.0/10
Outstanding
Posted on Jan 25, 2025
After the exam, I took my son out. Dingxiang Garden Hotel is the first five-star hotel in Qingyuan City. It is on the bank of Beijiang River, with great scenery. The hotel has an artistic atmosphere and a Nanyang style. Although it is a bit old, it is clean and tidy. Although the breakfast is not varied, all the ingredients are very fresh. The attitude of the staff is very good and polite. The location is very good. 500 meters south is a large shopping mall, free parking, and it only takes 15 minutes to get to the high-speed rail station. Dingxiang Garden Hotel is the best choice for traveling to Qingyuan. Recommended, I will stay there next time I take my friends to Qingyuan.
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6/12
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel! And leave your valuable comments and beautiful photos of the hotel. Your satisfaction is the driving force of our work. We will continue to work hard and hope to bring you a better stay experience next time. We look forward to your visit again! I wish you a happy life! Everything goes well!
Guest User
Superior Twin Room
Stayed in Jan 2025
Family
12 review
9.7/10
Amazing
Posted on Feb 3, 2025
Qingyuan spontaneous trip Lilac Garden Hotel has more surprises than expected. The riverside scenery is great, there is afternoon tea with river view and bar, the atmosphere is full. The hotel is an old five-star hotel. Although it is a bit old, it is still well maintained and the bedding is comfortable. The central air conditioner has also been replaced with a single air conditioner, which is not noisy and has sufficient heating. The environment is good, there is a swimming pool, and you can swim in the summer. Moreover, the garden design of the hotel is very special, with a Southeast Asian feel, and the outside should be renovated. There are billiard rooms and table tennis tables inside. There are not many people, and the experience is good. I hope it will get better and better. There are cruise ships, morning tea, and night tours near the hotel, which are suitable for the whole family.
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6/10
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel! We are very happy and happy to see that you are satisfied with your stay and leave your valuable comments. Your satisfaction is the driving force of our work. We will continue to work hard and hope to bring you a better stay experience next time. We and the beautiful Beijiang look forward to your visit again! I wish you a happy life!
kabiling
Superior Twin Room
Stayed in Jan 2025
Family
2 review
10.0/10
Outstanding
Posted on Feb 3, 2025
Let me start with the conclusion📚: A great hotel experience. My child papa said that if he comes here again, he will choose this hotel👍 Service💁♀️: I want to give a good review starting from the parking lot staff. They are very smiling. All the staff are very nice and patient. Room hygiene🧻: It's OK, not particularly good, but it looks clean at a glance. Don't turn on the separate air conditioner. In fact, the central air conditioner is enough. I turned on the separate air conditioner with many hands, and it smelled so bad😭 Scenery🪟: The standard king-size bed room has no scenery, but the room is very spacious. My family just has high requirements for space and hygiene, and both are good Breakfast🍜: The breakfast is actually very rich, but the sitting place is a little small Facilities🛝: There are swimming pools, children's playgrounds, billiard rooms, table tennis rooms and fitness rooms. The sea is quite clean and not messy. The children's playground is a little small
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel! We are very happy and happy to see that you are satisfied with your stay and leave your valuable comments. Your satisfaction is the driving force of our work. We will continue to work hard and hope to bring you a better stay experience next time. We and the beautiful Beijiang look forward to your visit again! I wish you a happy life!
Guest User
Superior Twin Room
Stayed in Dec 2024
Business travellers
5 review
8.0/10
Very Good
Posted on Feb 1, 2025
From the layout of the hotel lobby and the valuable decorations, it can be confirmed that this is a tasteful hotel. The location is excellent, quiet in a busy city, the rooms are relatively clean, and the service is good. For example: we got up late in the morning, and there were not many breakfast varieties left. Manager Cai patiently explained the situation and appropriately replenished the food to satisfy the late customers.
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6/8
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel! And leave your valuable comments and beautiful photos of the hotel. Your satisfaction is the driving force of our work. We will continue to work hard and hope to bring you a better stay experience next time. We look forward to your visit again! I wish you a happy life! Everything goes well!
Mmxiaofang
Superior Twin Room
Stayed in Dec 2024
Travel with friends
12 review
9.5/10
Amazing
Posted on Feb 1, 2025
Enjoy the river breeze, see the scenery everywhere, feel free in your heart Release your anxiety in the long-lost tranquility To borrow the hotel's slogan, it is just right to be there and it is worth the trip
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel! And leave your valuable comments and beautiful photos of the hotel. Your satisfaction is the driving force of our work. We will continue to work hard and hope to bring you a better stay experience next time. We look forward to your visit again! I wish you a happy life! Everything goes well!
Guest User
Superior Twin Room
Stayed in Dec 2024
Family
1 review
10.0/10
Outstanding
Posted on Feb 1, 2025
Overall it's pretty good, quiet, sanitary, it's a relaxing holiday hotel, old five-star ⭐, the service attitude is pretty good, next to the night cruise pier, you can take a boat, you can take a walk, the night view is really beautiful
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6/7
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel! And leave your valuable comments and beautiful photos of the hotel. Your satisfaction is the driving force of our work. We will continue to work hard and hope to bring you a better stay experience next time. We look forward to your visit again! I wish you a happy life! Everything goes well!
Guest User
Superior Twin Room
Stayed in Mar 2024
Couples
5 review
10.0/10
Outstanding
Posted on Apr 17, 2024
I love Qingyuan. I stay at this hotel every time I come. I like the green plants and waterscape in the hotel corridor, the exquisite Southeast Asian style decoration, the colorful swimming pool design, and the pleasant tea drinking by the Beijiang River...
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6/10
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and for your comments on the hotel. The decoration style of the hotel is dominated by the Shanghai style of architecture and decorative techniques. Your recognition and satisfaction are the driving force of our work. We will continue to work hard to become your favorite hotel and look forward to your visit again! I wish you a happy life
Guest User
Superior Twin Room
Stayed in Feb 2024
Booked for others
43 review
2.0/10
Posted on Mar 30, 2024
Checked in on the 27th, found a small area of ​​redness and swelling in the place where my father-in-law's body touched the quilt on the night of the 28th, but didn't pay attention to it. It started to get worse on the 29th. On the 30th, it was really uncomfortable and went to see a dermatologist for chronic diseases. The doctor told me that it was the local papular hives caused by the dirty quilt. Discussed with the merchant for a refund or to pay for the medicine, but the merchant was unwilling and could only support the room upgrade. The account manager asked me if my father-in-law had a physical problem and was allergic, and shirked responsibility because he saw XX medicine on the table. The details of the medicine name (the account manager casually looked through the customer's privacy) showed that it was the customer's high blood pressure and stomach medicine. I have been a customer for 15 years. To be honest, the front desk service has always been good. Most of my relatives and friends only book Dingxiang's room, but this time the public relations is really disappointing. I will never book or come again.
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! First of all, I would like to express my sincere apologies for your poor stay experience! We are deeply sorry for the unpleasant experience you had during your stay! We have been committed to providing every guest with a comfortable accommodation environment. The hotel has been strictly requiring inspections on guest room hygiene, and strictly implements the system of changing linens after each guest stay. There are also records of daily cleaning and disinfection of linens. The hotel will strictly follow the cleaning and changing procedures for all guest rooms for extended stays and ensure the hygiene of the rooms. As soon as you informed us of the problem, we immediately organized relevant personnel to conduct an on-site inspection of the room and tested the sheets, quilt covers and pillowcases for mites. After inspection and comparison with professional instruments, no mites were found. We also consulted a dermatologist. There are many factors that cause allergies. For example, the weather in Guangdong has been rather hot and humid recently, with frequent rains and sun, and there are many mosquitoes. The unstable climate may cause the skin to be unable to adapt and prone to allergies. In addition, ordinary food and plant pollen during spring may cause allergies in people with sensitive skin, so there are many uncertain factors. It is recommended that you do not drink alcohol in the near future, do not eat spicy food, seafood or other irritating foods, and make sure to get enough sleep. I wish you a speedy recovery and good health! At present, our hotel has recorded your special situation. You can contact the hotel before your next stay. If you have any other needs or suggestions, please feel free to contact us at any time. We hope to give you a better and more comfortable experience. I wish you a happy life. Thank you!
Guest User
Superior Twin Room
Stayed in Jan 2024
Family
17 review
10.0/10
Outstanding
Posted on Mar 20, 2024
The service attitude is good, the room is spacious, and the location is quiet in a busy area, which is great. The male manager of the Chinese restaurant has a particularly good service attitude, thumbs up
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel! And leave your valuable comments and beautiful photos of the hotel. Your satisfaction is the driving force of our work. We will continue to work hard and hope to bring you a better stay experience next time. We look forward to your visit again! I wish you a happy life! Everything goes well!