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Verified reviews
Location2.4
Amenities2.2
Service2.2
Cleanliness2.2
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All reviews(44)
Positive reviews(17)
Reviews with photos/video(6)
Negative reviews(27)
zohar
Stayed in Oct 2023
Travel with friends
1 review
3.0/5
Posted on Oct 10, 2023
I don't recommend it, very unpleasant service.
Guest User
Standard Double Room
Stayed in Nov 2024
Couples
1 review
2.0/5
Posted on Nov 30, 2024
Really bad customer service and dirty place I do not recommend The room is really dirty
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Guest User
Standard Single Room
Stayed in Sep 2024
Solo travellers
1 review
2.7/5
Posted on Sep 26, 2024
The structure would need a renovation.
Dated not particularly clean.
Breakfast barely adequate poor quality.
Too bad because the excellent location would make the hotel an excellent choice.
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Anonymous User
Stayed in Jun 2023
Business travellers
4 review
5.0/5
Outstanding
Posted on Jul 2, 2023
The room is fairly spacious, and it can barely be regarded as a room close to the sea view. Hotel facilities in General, or old. The elevators are regularly maintained and are very old elevators. The buffet is good.
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forestgraham
Stayed in Sep 2024
Couples
1.0/5
Posted on Sep 13, 2024
This is the 5th time i've stayed here and the level of decline is shocking. We arrived Weds 21 Aug and i had cause to complain immediately as our room had dirty sheets, delaminated furniture, tv not working (Room 216), rubbish on small, inaccessible balcony (with cracked glass) and the shared balcony with 4 other rooms was COVERED in bird excrement, floor, the 3 tables (rotten wood) and chairs, walls and balcony. I was told i couldn't have a replacement room and that all of my complaints were false. It was late, so i didn't pursue my issues further at the time. The next morning (Thurs) i complained once more to the female receptionist about the unsafe level of hygiene, i also showed her pictures and of the broken sunbeds piled up, the dirty pool, electric cables near the water and damaged decking - i was once more dismissed and told i was unable to obtain a room change and that the receptionist would speak with her supervisor. By late afternoon she had made no attempt to contact her supervisor regarding changing our room (dismissing the safety issues that i'd highlighted) and told me that my balcony would be cleaned. On Day 3, Friday, there was a gentleman on reception; my complaints had not been passed on and i had to show him the pictures of our room/balcony/furniture and all of the points raised regarding the pool area - he promised to speak with Mr Stelios (i think this was the name angrily given to me - it was never explained to me who this was or what the receptionist was going to discuss with him). Our balcony had not been cleaned, neither had the pool and the dangerous decking hadn't been fixed - i could lift 2 panels, some had 30cm holes in them, others had 'lifted' and become trip hazards and some screws were 'proud' - or broken beds removed. The umbrellas had broken wooden splints wedged into their floor supports to prevent them from falling. The receptionist told me that Mr.Stelios would call me - he didn't. I complained once more on the Saturday, once more my protests falling on deaf ears and i was dismissed with 'there are no available rooms' - missing most of the points i had raised. Someone will get sick or hurt at this hotel - it should be shut down. i will not return and strongly advise everyone to book elsewhere.
Response from Property: Thank you for your review, and our sincerest apologies to hear of your less than satisfactory experience on our behalf. Writing and publishing a review is very informative for us, and our future guests, and we take pride in all comments and unique holiday scenarios. We are thankful that you had a safe, relaxing, and enjoyable holiday alongside us regardless of your negative points. We do wish you all well on your future travels and stay safe!!
Jadeeyb96
Stayed in Jul 2024
Couples
1.0/5
Posted on Jul 9, 2024
The hotel we originally booked we had a problem with love holidays and they put us in amphitryon hotel last minute. Rooms are ok ish bathrooms are very dated and worn, light fittings exposed with wires hanging out, mattresses weren't clean and clearly old, no coffee or tea stations, no decor so very basic looking, first, second and third day/night had a power cut for hours so couldn't get ready, one being the morning so cooked breakfast wasn't available it was all such an inconvenience and just being told that someone was coming out to fix it with no apology or anything. some staff pleasant some very rude (man on breakfast) , there is a polite way to talk to customers not patronising, felt discriminated just because I wasn't local, knew full well I was British as he spoke English first having a go at me over something so minor, Pool okay but nothing special, this is a very basic hotel nothing boutique about it. It's convenient for the location but needs major improvements.
Response from Property: Thank you for your review and comments, and our sincerest apologies to hear of your less than satisfactory experience on our behalf. As all of our other guest reviews show, we all holiday in a different way and we were unfortunate as it seems to have not fulfilled your holiday expectations. We still wish you all well on your future travels!!
Sarah B
Stayed in Oct 2024
Couples
4.0/5
Very Good
Posted on Oct 16, 2024
We found previews bad reviews totally unfounded. The hotel was a little “tired” but it was clean and the staff could not have been more helpful. They found us a kettle and cups to able us to make drinks in our room. The bar happily opened our bottle of wine (bought outside).
Response from Property: Thank you for your review. We are glad that you had a relaxing, safe, and enjoyable stay with us. We appreciate your review about your hotel experience and we would be more than happy to welcome you all once again if your travels ever bring you all back to Rhodes Greece!!
carolinekF9045SN
Stayed in Aug 2024
Solo travellers
1.0/5
Posted on Aug 19, 2024
Do not use this place. It is not a boutique 4 star hotel. It is a dump. There is nothing to recommend it. For example, I was informed that there was a rooftop bar with fabulous views- it does not exist! My room was nothing like the photos- it was spartan and shabby. The restaurant served barely edible food. There were few staff and no managers. Most of the staff poor and unprofessional , but there were two exceptions- the lady running the restaurant in the evening and the cleaner. The reception seating area consisted of a group of mismatched tatty stained furniture , with wood pallets for coffee tables. There were silver fish in the bathroom. I could go on. I booked via Thomas Cook. Apparently they don’t have resort staff and so real help was not forthcoming. I was offered a 3 star hotel with worse reviews than this one. Thomas Cook is a screen scratcher- I was told by the representative messaging me that the company is merely an online room booking platform. Avoid.
Response from Property: Thank you for your review, and our sincerest apologies to hear of your less than satisfactory experience on our behalf. Writing and publishing a review is very informative for us, and our future guests, and we take pride in all comments and unique holiday scenarios. We are thankful that you had a safe, relaxing, and enjoyable holiday alongside us regardless of your negative points. We do wish you all well on your future travels and stay safe!!
aretim2015
Stayed in Aug 2024
Couples
1.0/5
Posted on Aug 11, 2024
One of the worst hotels we every stayed. Everything is very old and worn out. It is advertised as a 4 star hotel! Our complaints in a few words starting from the most serious ones: 1. The breakfast room was under staffed. Plates, glasses, cups were washed by hand and brought to the room without being dried. The station with the eggs and croissants was not warmed. It is not nice to have cold boiled or fried eggs or omelet or croissant. The explanation given was that the hotel is very old, the electricity installation is weak and that if they were to warm these things the electricity would go down!!! 2. At least one of the two blankets provided in the room was really FILTHY although the reception lady did not accept this, as if we wanted to lie to her. 3. The soap case in the shower and the toilet paper hanger needed to be screwed properly on the wall. Generally everything in the room (one arm chair, the walls) was old and stained.
Response from Property: Thank you for your review, and our sincerest apologies to hear of your less than satisfactory experience on our behalf. Writing and publishing a review is very informative for us, and our future guests, and we take pride in all comments and unique holiday scenarios. We are thankful that you had a safe, relaxing, and enjoyable holiday alongside us regardless of your negative points. We do wish you all well on your future travels and stay safe!!
Guest User
Stayed in Jul 2024
Other
1.0/5
Posted on Jul 29, 2024
Översätt text med kameran Absolutely worst hotel. He who runs it KNOWS that there will be guests regardless of how it is managed. He completely sucks in all the bad reviews and leaves the same automated responses. Do not enter this crack pound place...vacation will be ruined
Response from Property: Thank you for your review, and our sincerest apologies to hear of your less than satisfactory experience on our behalf. Writing and publishing a review is very informative for us, and our future guests, and we take pride in all comments and unique holiday scenarios. We are thankful that you had a safe, relaxing, and enjoyable holiday alongside us regardless of your negative points. We do wish you all well on your future travels and stay safe!!
Guest User
Stayed in Jul 2024
Other
1.0/5
Posted on Jul 25, 2024
It is one of the worse hotel I have been. It is not 4 starts hotel at all. The room is very old and dirty. There is no place to put the clothes and the towels. Nothing for the bathroom. No security box aas they offer. We have triple room and the additional bes IS very small and a horrible matress as the main bed. The breakfast is bad, It is not posible to roast the bed. Internet is not working in the room, we told them and they did not care. It is not even 2 starts hotel. We ask to change the room and they did not do It and we have to be there two more days with not rest in a very un confortable way.
Response from Property: Thank you for your review, and our sincerest apologies to hear of your less than satisfactory experience on our behalf. Writing and publishing a review is very informative for us, and our future guests, and we take pride in all comments and unique holiday scenarios. We are thankful that you had a safe, relaxing, and enjoyable holiday alongside us regardless of your negative points. We do wish you all well on your future travels and stay safe!!
Guest User
Stayed in Jul 2024
Other
3.0/5
Posted on Jul 21, 2024
How to start, we did not have soap and we bought one, breakfast was the same everyday, last day we eat in the city, the dinner was ok, they had electricity problems more than one day and several hours and stayed in the city because it was to dark. If I come again in Rhodos for sure I will chose another hotel. What was great here is was the location, really close by the old city.
Guest User
Stayed in Jul 2024
Business travellers
2.0/5
Posted on Jul 9, 2024
The hotel is well located in the centre of Rhodes town, and that is where the pros end. The hotel is back in the 90's. Old rooms, old equipment, bad soundproofing. Not very clean, and the bathroom was well worn over the years. There wasn't even a do not disturb sign to hand to your door handle, which led to the maids knocking on the door at times you wish they didn't. I don't recommend it for accommodation.
OnAir61439834503
Stayed in Apr 2024
Travel with friends
1.0/5
Posted on Apr 10, 2024
Absolutely shocking hotel.. don’t know where to start. Doors don’t close properly, toilets don’t flush, the sinks spin when touched, rooms do not look like as advertised on many pages and the air con did not work properly. Wasn’t made aware of checkout time either verbally or in the forms filled during check in and blamed for not asking myself, which obviously was not going to be on the front of the mind whilst on holiday this led to us being forced to pay an extra fee due to leaving ‘late’ our flight was not until later on in the evening and me and a friend who travelled here were left with a suitcase on the streets waiting for four hours for our previously booked transfer. I am not one to complain but this hotel shocked me incredibly, we will not be returning. I advise you save your money as they’ll make any excuse to charge you further. Also tried blaming us for not paying tourism tax when first checked in which we were again not made aware of, then paid in fully but did not appreciate the accusation that came from the fault of a member of staff. Staff have lack of respect and little training from our experience.
Response from Property: Thank you for your review and comments, and our sincerest apologies to hear of your less than satisfactory experience on our behalf. As all of our other guest reviews show, we all holiday in a different way and we were unfortunate as it seems to have not fulfilled your holiday expectations. We still wish you all well on your future travels!!
Guest User
Stayed in Jul 2023
Family
1.0/5
Posted on Jul 26, 2023
Allegedly, it has a 4*, but it doesn't even deserve a 1 star. The room was unsanitary and gross. Also, it was cramped and didn't have a wardrobe. The bathroom was even worse, with a dirty sink and a shower that didn't even have a functional door. During our stay, the towels weren't changed, and when they "were", it was obvious that the cleaning lady had taken our dirty towels from the floor, folded them back, and put them on our beds. We even complained to the staff, and they blamed our tourist agent for not informing us about their cleaning policy. They were unhelpful, unprofessional, and grumpy. The power went out pretty often, and for one whole night, we also didn't have water. One night, after the power came back, water was leaking from the light in the bathroom. We complained to the staff, and they said that it was safe to turn on the lights and blamed it on the wildfires. The Wi-Fi was horrible; it varied depending on the room, but I constantly had a problem reconnecting to it and actually using it. I have only one positive comment. The lady who greets guests and works as a bartender in the restaurant was polite and always brought us joy when we had dinner. All in all, stay away from this hotel; it isn't worth a single penny.
Response from Property: Thank you for your review. We are glad you had a relaxing, safe, and enjoyable stay with us. We appreciate your review of your hotel experience. We wish you all well on your future travels and stay safe!!