Sonder Palazzo Taverna

Guests appreciate the helpful staff and convenient location near amenities. The accommodation is consistently praised for its cleanliness and tidiness.

Sonder is a ridiculous! They sent workmen in while we were sleeping and we were woken by a man moving furniture around in the living area. They cannot just come in whenever they want! Sonder said they had emailed me about replacing wardrobes prior but the email came the same time the men was adiscovered inside the apartment. It was a horrifying experience to be woken by a stranger inside the apartment. Complained but they weren’t serious about it. Later that afternoon they sent another message to say they had went into the apartment again to fix a leak. This was without prior communication. We were already out when they came in this time and all our personal belongings were inside the apartment. It doesn’t feel safe staying there if people are just coming in and out as they please. They message We came back to find furniture was moved around and the feeling is very scary. They offered €100 to compensate but what makes them think we’d like to stay in any of their accommodations ever again?!

Looks can be and in this case, are deceiving. My husband and I have been to the historic part of Rome many times and this time decided to stay at this apartment-like setting for three nights instead of a hotel. We liked this location as it was on a small street between the popular tourist attractions of the Pantheon and Piazza Navona. We arrived at check-in at 4pm and discovered a person cleaning the apartment...dishes were in the sink, bedding was on the floor, bags of garbage were in need of disposal. We were told to come back and it was not until 5:30pm it was ready. Once inside, we discovered the A/C in the main bedroom was not working, the refrigerator was not cold. The couch and rug in the den had awful stains. One bathroom shower stall had mold and the shampoo bottle holders were rusted and falling off the walls. Paint was chipped along window sills and debris was all over the floors. I have pictures and will post if I am able to with this review. The photos online show a beautiful, clean and bright apartment but the decorative touches like books, plants, and rugs under the beds in each bedroom were nonexistent. My husband tried to get the A/C to turn on and refrigerator to work and also looked at the circuit breaker before contacting Sonder. Sonder said a technician would check on the apartment the next morning but by 1PM no one had appeared. We decided to leave this apartment and request a refund for the two additional nights. DO NOT BOOK