Fairfield Inn & Suites Murfreesboro

Breakfast was terrible. We were there at 7:30 and nearly everything was empty. Bedding was bad: no top sheet and comforter was stained. This place is not up to Fairfield Inn standards.

I was charged twice. Garrett is the only person working at that hotel that was kind. They had no housekeeping scheduled due to a holiday. So I towels sitting outside of my room for 1-2 days.

Room keys kept failing. Bug infestation in one of our rooms. Small breakfast area. Pool in construction. Treadmill failed while coworker was running on it.

Air freshener in the room was sickly sweet and made my sinuses go crazy; nice headache all night and most of the next day. If your policy is to not vacuum the rooms the carpet should be dirt colored rather than dark blue. Breakfast was good..

THE TOILET WAS STOPPED UP, SO I CALLED THE DESK AND ASKED THEM TO HAVE IT CHECKED BUT MAINTENANCE WAS NOT ON SITE. THE ORIGNAL ROOM THAT I WAS IN HAD BUGS, NOT SURE IF THEY WERE BED BUG OR BABY ROACHES. I SPOTTED THE FIRST ONE ON MY CELL PHONE WHEN I AWAKENED AT 3:30AM TO GO TO THE BATHROOM. THE NEXT ONE WAS WHEN I GOT UP THE NEXT MORNING AND IT WAS CRAWLING OVER BY THE MICROWAVE. THEN A LITTLE WHILE LATAR A BIGGER ROACH CRAWLING THE CABINET WHERE THE MICROWAVE AND REFRIGRATOR WAS. I WENT DOWNSTAIRS TO REPORT THE BUGS AND TO REMIND THE THAT THE TOILET NEEDED ATTENTION, THIS WAS AFTER 9AM BUT MAINTENANCE HAD NOT COME IN YET. AFTER I SAW THE LARGER ROACH, I WENT BACK DOWNSTAIRS AND REQUESTED A ROOM CHANGE. I NOTICED THAT IT SEEMED AS THOUGH SOMETHING WAS MISSING IN THE ROOM BUT COULD NOT FIGURE OUT WHAT. WHEN I WAS CHANGED TO ANOTHER ROOM, I REALIZED WHAT IT WAS. THERE WAS NO COFFEE MAKER, COFFER OR COFFEE CUPS, CREAMER, SUGAR OR STIRRER PACKS IN THE ROOM. THE KLEENEX BOS WAS JUST THROWN ON THE BATHROOM COUNTER AND NOT IN A HOLDER. THE DRAPES WERE BROKEN AND WOULD NOT CLOSE ALL OF THE WAY. IN THE NEW ROOM THEY WOULD NOT CLOSE ALL OF THE WAY EITHER, AND THE LIGHT FROM THE OUTSIDE SHOWN BRIGHTLY IN BOTH ROOMS. HOW CAN ONE SLEEP? OVERALL, THE BREAKFAST WAS GOOD, AND OH, ONE ELEVATOR WAS OUT COMPLETELY AND THE OTHER ONE WORKED WHEN IT WANTED TO. OVERALL CLEANLINES DOWNSTAIRS WAS GOOD.

******* listed the hotel as having guest laundry but they don’t. They also are listed as having a pool but the pool is closed for renovations. Shower curtain too short so water pours onto the floor.

The staff was very nice and the waffles were good for my kids on the breakfast buffet. However, the pool has apparently been closed for months and I was not notified that it would be closed before booking. The pull out sofa looked and felt like it was about 50 years old. I also had no idea housekeeping doesn’t come every day. The blackout curtains did not black out any light and being on central time the sun was shining in at about 5:15 every morning. Overall I think the hotel just needs a refresh.

The room was not clean went we came back from outside. The curtain does not hang right and we asked for more towels for 6 people. they just give us only three. We have to wait until the next morning because the cleaning people had all gone home.

The pool is out of service. Lights in our room were not working. The pull out double bed had a twin size mattress on it so both my kids were not able to sleep on it. Woke up in the morning with a puddle of water on the floor from rain that leaked into our room. Overall, or experience.