Renaissance Santiago Hotel

We stayed here for 4 nights at the beginning of our Chile tour. Excellent modern hotel, excellent service by friendly staff. Room was modern and well equipped. Comfortable large bed, lots of hot water for showering. Plenty of interesting artwork around. A young vibe around the place catering for everyone. We did report our safe wasn't working on day 2 and this was reported to maintenance, however it still wasn't working by the time we left. Couldn't get any channels on the TV but this wasn't a problem as we could get news updates on our phones. Excellent WIFI in all areas of the hotel. Watch out for the plastic grass by the pool as the pool area gets scaldingly hot during the day including the "grass" and its very easy to burn your feet. Excellent breakfast with lots of choices catering for everyone including vegan, lactose and gluten intolerance etc . I was impressed by the choice of fruits, cerals, nuts and seeds available and also the honeycomb for fresh local honey and choice of breads. Hotel were happy to store some luggage for us for 2 weeks while we're away on tour.

I want to start off and thank the previous hotel guests that stayed here and wrote such detailed and honest reviews of this hotel. This hotel was truly such an amazing hotel because, of the staff that goes out of their way for their guests. After arriving from an overnight flight from the states we were exhausted. We got a taxi from the airport. After customs you’ll see a booth with “official taxi” on top. You tell them your destination and pay there and they give you a ticket to give your driver. Walk outside and you’ll see a representative with a black and yellow jacket that points you to a driver. It was approximately $30 dollars and 25 minutes to get to the hotel. The hotel is in a safe part of Santiago. We walked during the day and night and never felt unsafe. We checked in with the nicest, most helpful and professional staff member by the name of Felipe. Unfortunately our room was not ready as we were early but, he held our bags and we toured the hotel, had drinks and made a reservation to the spa. Felipe speaks perfect English and he’s also the hotels Navigator aka concierge. We set up day tours with him and asked a million questions about various things ie. restaurants, safety, banks etc. Our room was ready and the supervisor, Joaquin, checked us in. Our room was spacious, clean and very comfortable. We used the spa quite frequently. We booked massages and they were an amazing price and the service was great. The sauna and steam room are free to use just make sure to call the spa to reserve a time. We saw a gym but, we never used it! There was a hiccup with housekeeping one day. They forgot to come by and we needed wash clothes. We called downstairs to get more but, was told they have no access to the housekeeping closet so we went without. The bars made the best Pisco sour and mango sour I’ve ever had. Do yourself a favor and order one. The restaurant in the basement were good but, they have weird operating times so look out for that. The location is a quick 10 minute walk to the mall. We did not go shopping but, there are ATM’s there that were in a safe location in the mall. There’s a hop on hop off bus stop by the mall if you want to tour the city. Ask the hotel for a chip that gives you a discount on that. We used UBER a lot from the hotel and it was always quick and easy. I had to leave Chile early due to a shoulder injury and Felipe and the staff were so helpful on telling me the nearest hospital. I went back to the US instead. If you’re a passenger on a cruise you’ll more than likely meet other passengers as there were so many staying here. All in all this hotel was a 10/10!

Super intimate and quiet but also fun, had a great experience with Carlos, Diego, Cristobal, all attentive and excellent! Ask about the shot with Rose, Rum, Jack Daniel’s honey and vanilla syrup!! We’ll be back, we had a great experience!!

We felt welcomed from the moment that we stepped into the hotel. The front desk staff (especially Nicole) were so hospitable; it shows that they love their city and are excited to share their culture with you. The Club Lounge had wonderful amenities. We especially enjoyed the offerings in the evening, with multiple food options, a soup, and delicious desserts. Their complimentary evening drink offerings included Chilean white, red, and sparkling wines, and mixed drink of the day. One evening, there was even fresh sushi from the Japanese restaurant downstairs. Outside of breakfast and evening hors d'ouvers, the Lounge had beautiful fresh fruits and a cappuccino machine, along with bottled water and sodas. Leonardo in the Spa was wonderful in helping us set up spa reservations and making sure everything was 'just right.' The spa works on a reservation system, to ensure space and privacy in the pre-fabricated hot tub. There are also hot stone recliner tables, steam room, and sauna that are available. These were included in elite status (Platinum and above). The upper floors have excellent views of the Andes, or the park nearby. Great shopping is nearby at the mall. We had excellent breakfasts in the restaurant buffet. They have eggs to order, benedicts, lots of fresh fruits and vegetables. We enjoyed the cappuccino machine, the honey comb, and roasted veggies, and pastries. Such a wonderful start to our day! We enjoyed 2 stays at this hotel - both before and after our cruise - and can't recommend it highly enough. Would definitely return if we're in Santiago!