No.8 Wanping South Road, Xuhui District, Shanghai, ChinaView Hotel Details
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Guest Reviews of Shanghai xujiahui Jianguo Hidden Hotel
9.4/10
Outstanding
168 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.3
Service9.4
Cleanliness9.4
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All reviews(168)
Positive reviews(164)
Reviews with photos/video(35)
Friendly front desk staff(37)
Awesome amenities(24)
Great location(13)
Easy to get around(8)
Would stay again(7)
Delicious breakfast(7)
Perfect for business trips(5)
Strange smell in room(5)
Negative reviews(4)
Guest User
Dark Fragrant Room With Queen Bed
Stayed in Apr 2025
Couples
2 review
10.0/10
Outstanding
Posted on May 17, 2025
Great stay. Room clean, aircond cold, water pressure power, will return to stay here.
Response from Property: 感謝小主對小璞的細心點評,小璞喜歡獨善其身,願與小主擁抱有趣與美好,看遍人間與大地。酒店地處上海市徐家匯中心,緊鄰美羅城,離地鐵口5分鐘路程哦,為了您出行方便,酒店備有免費的健身房、洗衣房、停車場,期待您的再次光臨。酒店總經理Jessica
Luca Gabriele
Wing Orchid House Big Bed Room
Stayed in Apr 2025
Business travellers
12 review
10.0/10
Outstanding
Posted on May 20, 2025
very good hotel, new and clean, good design.
breakfast is good quality
Response from Property: 尊敬的賓客:您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的入住體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。酒店總經理Jessica
Murayama
Dark Fragrant Room With Queen Bed
Stayed in Apr 2025
Business travellers
2 review
8.5/10
Very Good
Posted on May 13, 2025
Need to upgrade breakfast !
Response from Property: 尊敬的客人,很抱歉給您帶來不好的體驗。感謝您提的建議小璞及時採納,也會不斷學習,不斷改正。希望您再給小璞一個機會,期待您的再次光臨!酒店總經理Jessica
Guest User
Ling Frost In A Twin Room
Stayed in Apr 2025
Travel with friends
13 review
1.0/10
Posted on May 15, 2025
I stayed here for five days and originally didn't want to write a review, but the little things I encountered every day accumulated and made me collapse, so I wrote a review in the middle of the night. First of all, the hotel is newly opened. There was a strong smell of formaldehyde in the lobby, and the smell in the two rooms was also very pungent. In order not to cause any trouble, we only asked to change one room (because that friend had rhinitis). After we checked in, the road was right next to the house and it was very noisy (see picture). The vibration when the air conditioner started was like an earthquake, but based on the principle of not causing trouble, we didn't say much. Moreover, we would book the next day's extension one night in advance and inform the front desk that we would be staying the next day. There was no need to knock on the door to ask if cleaning was needed. If cleaning was required, we would inform the front desk when we left. In this case, our two rooms experienced: the guest in the next room got up at 6 o'clock in the morning to play the flute, the housekeeper knocked on the door to wake us up to see if we needed cleaning, and a stranger wearing a mask tried to swipe the card to enter our room (later the front desk told us that other guests walked into the wrong room), and the sheets and quilts in the two rooms were not changed for five days (I couldn't help it when I came back at 1 o'clock in the morning on the last night, and asked the front desk clerk how many days to change the sheets and quilts if I extended my stay. The original words of the front desk were: the housekeeping manager told us that they were changed every day. Up to here, my patience was still very good, and I patiently reported the problem to the front desk every day, and I didn't expect them to solve it for me immediately. Until my throat was inflamed at noon today, I bought medicine and slept in the hotel in a daze. Even with the do not disturb sign hung at the door, I was still woken up by knocking on the door (the road noise woke me up countless times), until 6 o'clock in the afternoon I couldn't stand it anymore, and my throat hurt so much that I couldn't speak, so I typed on the memo of my mobile phone to show the front desk that I was out, the room needed to be cleaned, and the room card was renewed (the front desk renewed my room card by mistake). When I came back to my room at night, I found that my room was still the same as when I left. The bath towels and towels were not replaced, and the toilet was not cleaned. I finally broke down, sat on the bed and thought about life and wrote this review
Original TextTranslated by Google
Response from Property: Dear guest: First of all, thank you for choosing to stay in our hotel and we apologize for any inconvenience you have encountered during your stay. We attach great importance to your feedback, which reveals that we do have many shortcomings in the early stage of operation of the new store. In response to the problem you raised, we have immediately taken the following corrective measures: Environment: We have arranged for an agency to conduct air quality testing upon opening, and will subsequently strengthen the ventilation system; provide warm reminders and software supporting facilities for rooms facing the street; and comprehensively overhaul the air-conditioning equipment. Service: We have retrained the room service team and strictly implemented the "Do Not Disturb" system; the front desk team has established a double-confirmed room card management system and a handover management system; Management: We have set up a 24-hour duty manager hotline to ensure timely response to issues; and we have established a quick response mechanism for customer complaints. We attach great importance to the issues you have reported, and sincerely invite you to come and experience the hotel again after the rectification is completed. Your supervision is the driving force of our progress, and we look forward to the opportunity to provide you with better services. Hotel General Manager: Jessica
Anonymous User
Wing Orchid House Big Bed Room
Stayed in Mar 2025
Solo travellers
6 review
10.0/10
Outstanding
Posted on Apr 25, 2025
This is a newly opened hotel with new facilities, bright decoration, spacious lobby lounge area, good room layout, comfortable living, and the staff has a strong sense of service and handles things quickly. I highly recommend staying here!
Original TextTranslated by Google
Response from Property: Thank you for your careful comments on Xiao Pu. Xiao Pu likes to keep to himself in his own world. Xiao Pu is also willing to keep himself clean in your good comments. He is willing to embrace the fun and beauty with you and see the world and the earth. The hotel is located in the center of Xujiahui, Shanghai, close to Metro City, and 5 minutes away from the subway entrance. For your convenience, the hotel has a free gym, laundry room, and parking lot. We look forward to your visit again. Jessica, General Manager of the hotel
🌺yilan🌺
Ling Frost In A Twin Room
Stayed in Mar 2025
Couples
33 review
10.0/10
Outstanding
Posted on Apr 20, 2025
This is a great hotel. We were the first guests to stay on the first day of opening. The room is clean and bright. The location is central and convenient. I fell in love with it at first sight. The service staff is very enthusiastic ❤. I felt at home. I slept until 9:00. I was so happy.
Original TextTranslated by Google
6/9
Response from Property: Thank you for your careful comments on Xiao Pu. Xiao Pu likes to be alone in his own world. Xiao Pu is also willing to keep himself clean in your praise. I am willing to embrace fun and beauty with you and see the world and the earth.
Guest User
Wing Orchid House Big Bed Room
Stayed in Mar 2025
Other
2 review
7.5/10
Posted on Apr 20, 2025
After taking a shower, I was locked in the shower room for 10 minutes. . . There is no handle inside the shower door, only this small section. After taking a shower, my hands and this small section are wet and slippery, and I can't use it as leverage. The most praiseworthy thing is that the service staff is very nice and considerate. Also, the closing noises of other rooms' doors in the corridor were quite loud and sometimes woke me up.
Original TextTranslated by Google
Response from Property: Dear guests: First of all, please allow us to express our most sincere apologies to you! We failed to meet your expectations and caused you inconvenience. We feel deeply guilty about the shower door handle problem you encountered and have taken immediate action. We hope that we will have the opportunity to change your impression of us in the future. We apologize again for the inconvenience caused to you and wish you a happy life!
Kjiejie
QingLian Family Room
Stayed in Mar 2025
Family
2 review
10.0/10
Outstanding
Posted on Apr 20, 2025
The hotel is newly opened and very clean
The location is also very good
It is very convenient to go to the attractions
It's just right to stay in a family room with children
The bedding is very soft and comfortable
Environment: New Chinese style
Service: The front desk lady provided very good service
Original TextTranslated by Google
Response from Property: I'm very happy to meet such a lovely guest like you. The service is heartfelt and exceeds expectations! Xiao Pu has always been serving you who love us with sincerity, using true feelings to narrow the distance between you and us, and using true love to meet our next encounter. Looking forward to your next stay!
Guest User
Dark Fragrant Room With Queen Bed
Stayed in Mar 2025
Business travellers
48 review
10.0/10
Outstanding
Posted on Apr 20, 2025
The room was very comfortable, the front desk service was very friendly, there was free parking, it was very convenient to park, the laundry room and gym facilities were all complete
Original TextTranslated by Google
Response from Property: Everyone has something they hold on to deep in their hearts. Only by persisting and not getting lost can one move forward with ease. Puyin Hotel sticks to its original intention and has been working hard. We have met wonderful people like you who deeply love Xiaopu. We will continue to work hard to bring you a better stay experience.
YONG
Ling Frost In A Twin Room
Stayed in Mar 2025
Business travellers
6 review
10.0/10
Outstanding
Posted on Apr 20, 2025
The new hotel has just opened, with complete facilities and a warm service attitude. The service from the front desk to the room cleaning is very good. There is also a self-service laundry room. Will choose again. recommend.
Original TextTranslated by Google
Response from Property: Everyone has something they hold on to deep in their hearts. Only by persisting and not getting lost can one move forward with ease. Puyin Hotel sticks to its original intention and has been working hard. We have met wonderful people like you who deeply love Xiaopu. We will continue to work hard to bring you a better stay experience.
VVVera
Wing Orchid House Big Bed Room
Stayed in Mar 2025
Family
19 review
10.0/10
Outstanding
Posted on Apr 18, 2025
Very pleasantly surprised and unexpected. The room is very clean. The location is excellent. It is right next to the Xujiahui business district. It is also convenient for travel. Good quality and low price. Super value first choice
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for staying at our hotel and sharing your experience. We are glad that you have recognized every aspect of our hotel. Through your meticulous description, we can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. We look forward to serving you next time!
Guest User
Wing Orchid House Big Bed Room
Stayed in Mar 2025
Solo travellers
1 review
10.0/10
Outstanding
Posted on Apr 17, 2025
The hotel is very good. There is also a gym and laundry room. The layout is also beautiful. The front desk is very enthusiastic and must give them a thumbs up
Original TextTranslated by Google
Response from Property: Everyone has something they hold on to deep in their hearts. Only by persisting and not getting lost can one move forward with ease. Puyin Hotel sticks to its original intention and has been working hard. We have met wonderful people like you who deeply love Xiaopu. We will continue to work hard to bring you a better stay experience.
Guest User
Wing Orchid House Big Bed Room
Stayed in Mar 2025
Family
3 review
8.0/10
Very Good
Posted on Apr 27, 2025
The sanitation is average. It's a new hotel with new facilities and equipment, but you can still smell the decoration in the room, and the noise of vehicles outside the street is loud. The location is good, not far from the Natural History Museum, the Greenhouse Garden and the Bund. The front desk service was very good. If there was no water in the room, water could be delivered.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Puyin Shanghai Xujiahui Wanping South Road Branch during your trip. We are deeply sorry that you did not have a perfect stay experience. We are very concerned about your comments. Xiaopu has already fed back the issues you raised to the housekeeping department for rectification. Xiaopu will definitely strengthen supervision in the future. If you have any questions during your stay, you can call the front desk at any time and we will solve it for you as soon as possible. I hope you can give Xiao Pu a chance to make it up to me. I look forward to seeing you again and wish you a happy life! Jessica, General Manager of the hotel
Guest User
Nestled In A Twin Bed Room
Stayed in Mar 2025
Solo travellers
1 review
10.0/10
Outstanding
Posted on Apr 24, 2025
The hotel staff has a very good attitude, especially the clean-skinned chubby guy with glasses at the front desk who speaks Wu dialect and provides a lot of emotional value to the guests. It must be rated five stars!
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your 5-point praise! Every city has a reason to be missed, every season has its unforgettable scenery, and every hotel has sweet and warm memories. I hope that Puyin Hotel will be the warmest and most unique one in your memory! Come to Xiaopu often to see the fair-skinned little fat man with glasses, and let him give you quality service next time. The hotel is located in the center of Xujiahui, Shanghai, close to Metro City, and 5 minutes away from the subway entrance. For your convenience, the hotel has a free gym, laundry room and parking lot. We look forward to your visit again. Jessica, General Manager of the hotel
Guest User
Nestled In A Twin Bed Room
Stayed in Mar 2025
Family
14 review
2.5/10
Posted on Apr 22, 2025
Why rush to open the business when we are not ready at all?
Hygiene: I found a hair on the sink after entering the door. It was curly. I tasted it myself. I called the cleaning staff to wipe it off. They apologized repeatedly, but it was unnecessary. In fact, I really questioned what the rag was used for.
Configuration: No wash towel, no shoe horn, no refrigerator
Decoration: Haha, you are treating guests as air purification tools, right?
Staff: I called the front desk to report the smell of the decoration, but they didn't know what I wanted. Anyway, there was nothing. There was no response at all.
A supervisor-like person came and said, "Open the windows wider, turn up the air conditioner."
Thank you so much
What's even funnier is that about an hour after I checked in, someone knocked on the door. If I had opened the door a little later, she would have swiped her card and come in. She said sorry, she thought no one was checking in.
funny! ! ! !
Original TextTranslated by Google
Response from Property: Dear guest: We are sorry to have brought you such a bad experience. The hotel has just opened, and we do have some shortcomings in dealing with the smell of the new decoration. The hotel had been ventilated for more than three months before opening. We attach great importance to your feedback. We will immediately check and improve the ventilation measures, add better air purification equipment, and strive to improve the air quality. I hope to provide you with a satisfactory environment in the future. In addition, regarding the hygiene of the guest rooms, Xiao Pu also criticized and instructed the staff on duty, and the new front desk staff also received multiple trainings. Once again, we apologize for the inconvenience caused to you. The hotel is located in the center of Xujiahui, Shanghai, close to Metro City, and about 5 minutes away from the subway entrance. For your convenience, the hotel has a free gym, laundry room, and parking lot. We look forward to your visit again! Jessica, General Manager of the hotel