Zongrui Hotel

Zongrui Hotel Reviews

Zongrui Hotel

No. 760-102-110 Longhushan Road, Xiamen, ChinaView Hotel Details
Zongrui Hotel
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Zongrui Hotel Guest Reviews

4.3/5
Very Good
128 review
Verified reviews
Location4.2
Amenities4.3
Service4.4
Cleanliness4.3
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All Reviews(128)
Positive reviews(119)
Reviews with photos/video(25)
Awesome rooms(29)
Great value for money(12)
Large rooms(11)
Convenient location(7)
Classy environment(6)
Easy to get around(6)
Friendly front desk staff(6)
Convenient parking(3)
Negative reviews(9)
Lan
Parent-child Room
Stayed in Apr 2023
Friends
6 review
4.0/5
Very Good
Posted on May 1, 2023
Comfortable stay. Nice shower. 3 people in our room but only towels/water bottles/etc for 2.
A.R.
Parent-child Room
Stayed in Aug 2023
Family
14 review
3.2/5
Posted on Aug 14, 2023
The location for forigners is not good. no western restaurant or supermarkets around. Though the staff cooperation and wiiling to help is remarkable.
Guest User
Standard Double Room
Stayed in Dec 2023
Couples
14 review
1.0/5
Posted on Jan 1, 2024
There were rats in the room, the bed was not clean, the disposable slippers were not clean, there were still fluff on the bed that had not been cleaned, and the paper towel box was dusty. At around one o'clock in the morning, there was a strange noise from the ceiling compar**ent. When I turned on the light, there was no sound. I thought I had heard it wrong. But after turning off the light, there was again the sound of mice running and the sound of grinding teeth. We went to the front desk of the hotel, and the front desk asked us to come and have a look. It took a long time before we came. It was already past three o'clock. The front desk came and said that there was no room available, so they had to check out the room and let us find a place elsewhere. This room was booked very early. , there are no rooms within a radius of 5 kilometers on New Year's Eve, or they cost more than 1,000 yuan. Why don't you just tell me that you can refund the money and find a new one? My partner felt itchy all over after sleeping, and his eyes became allergic and swollen. I advise everyone not to go to this hotel. The environmental quality and service attitude are very poor!
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6/7
Response from Property: Dear guest, first of all, thank you very much for choosing Xiamen Zongrui Hotel. You visited the room before deciding to stay. You did not raise any objections after checking in. Thank you for your valuable comments about the hotel. We will strengthen our staff's service awareness training.
Guest User
Parent-child Room
Stayed in Sep 2023
Family
6 review
4.5/5
Great
Posted on Oct 4, 2023
Facilities: relatively new, not too old. Hygiene: clean room, smart toilet lid. Environment: the room is on the 2nd floor, relatively quiet, the subway is under construction nearby, but not too noisy. Service: good front desk service, warm and thoughtful.
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Guest User
Standard Room (2 beds)
Stayed in Jan 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 7, 2024
The hotel is very good, with star hotel configuration and management, large and comfortable rooms. It is the first choice for going to the South Gate of the Botanical Garden, which can be reached in more than ten minutes on foot. The front desk service is warm and thoughtful. When we arrived at night, they took the initiative to come out to greet us and help push the suitcases and provide umbrellas. High cost performance!
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Guest User
Deluxe Room (2 beds)
Stayed in Jul 2023
Family
2 review
3.0/5
Posted on Jul 26, 2023
There is no breakfast. The light in the room is broken. It is quite dark when other lights are turned on. I stayed for three nights. The shop is located near the Botanical Gardens and it is convenient to take a taxi.
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せbingerっ
Parent-child Room
Stayed in Feb 2024
Family
14 review
1.0/5
Posted on Feb 11, 2024
Bad attitude, poor service, parking space far away, no elevator.
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Guest User
Standard Room (2 beds)
Stayed in Sep 2023
Family
4 review
1.0/5
Posted on Oct 3, 2023
I'm not particularly satisfied with it. It's old and smells bad. The one I booked with Ctrip deducted 150 RMB when I checked out due to something else. The room was not fully booked. If the room is full, I'll admit it. Poor experience!
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Guest User
Standard Room (2 beds)
Stayed in Mar 2023
Friends
1 review
5.0/5
Outstanding
Posted on Mar 12, 2023
I chose Zongrui again. This time, the store has installed a new robot, which is very advanced and makes ordering takeout much more convenient!
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Guest User
Standard Room (2 beds)
Stayed in Mar 2023
Solo travellers
1 review
5.0/5
Outstanding
Posted on Mar 5, 2023
I stayed in a B&B when I visited Xiamen before, but the experience was not very good! This time I planned to stay a few more days on the island, and booked this hotel. I originally booked it for the low price, but I didn't expect it to really give me a surprise! ! ! The price is lower than that of a B&B, but it has a five-star experience. The location is close to the attractions, the sound insulation is excellent, and the cost performance is too high! The most important thing is that there is a heated toilet, the waiters are also enthusiastic, and the experience is really good
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Anonymous User
Deluxe Room (2 beds)
Stayed in Aug 2023
Friends
1 review
1.7/5
Posted on Aug 2, 2023
The routine is so deep that you can only sleep alone in one bed
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Youranjumingcha
Standard Room (2 beds)
Stayed in Jan 2024
Business travellers
9 review
3.0/5
Posted on Feb 3, 2024
The environment is so-so
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Doutingtinghao
Parent-child Room
Stayed in Jul 2022
Family
30 review
2.5/5
Posted on Jul 11, 2022
Because we thought the service was better, we planned to stay longer, but after the stay, the service staff also changed shifts, their attitude was extremely bad, and their flexibility was extremely poor. Our own children could not enter our room because they came back late, even if they were released I can’t do anything, saying that there is no nucleic acid report within 48 hours. My child is a student of Xiamen University and is a local. I said to put his luggage in our house and then he will do the nucleic acid test, but it doesn’t work. I don’t know. What kind of rule is it that customers can't check the room type with the itinerary code, so I'm speechless, but I can't refund it even if I have renewed it, so I stayed for two nights with bad reviews, and I will never stay in such a hotel again, not people-oriented, not good Respect people, and the house was not cleaned during the extended stay, and the pillows given were all without pillowcases.
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Response from Property: Dear guest: First of all, thank you for choosing to stay at Zongrui Hotel. I am sorry to give you a bad experience. Your opinion will be fed back to the relevant staff for rectification. The production of the nucleic acid report is based on the requirements of disease control. It takes 14 days If you leave Xiamen, you need to show the report, thank you for your cooperation! Looking forward to your next visit!
Anonymous User
Standard Room (2 beds)
Stayed in Oct 2023
Family
3 review
3.0/5
Posted on Oct 4, 2023
The environment is not good and dark
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1180299783
Standard Room (2 beds)
Stayed in Jan 2024
Solo travellers
3 review
3.0/5
Posted on Feb 19, 2024
Good value for money
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