Yizhibenpaodexiaotuzi
March 2, 2025
This stay experience was extremely bad, the hotel's service was simply unbearable! We were disturbed several times in the middle of the night. The guests' need for rest was completely ignored and their attitude was even bad. There was no professionalism at all.
The first time was at around 11pm, the hotel called to say the smoke alarm in my room went off and asked if I was smoking or boiling water. I made it clear that I did not smoke and that I had boiled the water 20 minutes ago. After I hung up the phone, I thought the matter was over.
As a result, at around 12 o'clock, I had already fallen asleep, but was woken up by a phone call, asking the same question over and over again! I suggested that they check if there was a problem with the hotel's system, and to avoid being disturbed again, I unplugged the phone line.
Unexpectedly, at around 1 a.m., the front desk clerk knocked on the door with a very bad attitude. They did not consider the guests' need for rest at all and did not even have basic manners! Considering the safety issue, I didn't open the door. After waiting for a few minutes, I called the front desk back and they said that the alarm was ringing all the time. I have clearly told you twice that I don't smoke or boil water, why doesn't the hotel trust its guests? Why don’t you check the system problem first instead of repeatedly disturbing the guests? This kind of service attitude and management style is simply infuriating!
There is no demand for cleanliness or service, and there is not even the most basic courtesy. Just imagine how you would feel if someone kept disturbing you while you were sleeping? This has caused me to feel listless today. How should I compensate you?
Speaking of hygiene, the toilet seat was not cleaned properly. I don’t know what was stuck on it and I couldn’t wipe it off!
In short, I have blocked it. I will not stay here again and I don’t recommend anyone to stay here! Friends who see this comment of mine, just turn around!
Original TextTranslation provided by Google