No. 128 Tianjin Road, Huangpu District, Shanghai, ChinaView Hotel Details
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Polar Hotel Guest Reviews
4.3/5
384 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.1
Service4.3
Cleanliness4.2
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All reviews(384)
Positive reviews(358)
Reviews with photos/video(77)
Easy to get around(78)
Close to metro(53)
Convenient for shopping(43)
Large rooms(30)
Average sound insulation(13)
Friendly front desk staff(8)
Would stay again(5)
Many dining options(3)
Negative reviews(26)
Pegeline Toh Siew Hoon
Deluxe Queen Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 13, 2024
Perfect location, Super convenient to everything (as Sporean). Few mins walk to Metro & Nanjing Pedestrian Rd (just like fm JEM to West Gate). Less than 15mins walk to d Bund (just like Raffles City to Marina). Most hotel rooms near Nanjing Ped. Rd r small, old & no window, no cars can direct pick up or alight at hotel, hv to go thru malls, steps or small alley to check in. Not for Polar, d room r big n clean with windows, washing machine, oven, big fridge & electric cooker. Toilet hv heater, wont feel cold after bathe n also can "dry" clothes after wash😁. DiDi car can stop directly infront of d hotel. Busstop infront got 2 buses to 愚园 for 打卡 (not 豫园). Restaurants (some open till 12am) n shops beside hotel n along d street. The key point, d next street behind, Ningbo Rd, where famous Shanghai breakfasts n mini mart (open till 12am) can b found. Famous LAI LAI Xiao Long Bao is just 5mins walk away. Most important, staffs r friendly.👍👍
6/11
Response from Property: Dear guests, thank you very much for choosing to stay at Shanghai Baodi Puleli Hotel. Your affirmation and support is the driving force for us to keep moving forward! We will do our best to provide a comfortable and warm experience, and all the staff of Shanghai Baodi Puleli Hotel look forward to welcoming you again!
Khee Ngiap
Deluxe Suite
Stayed in Nov 2024
Travel with friends
4 review
3.7/5
Posted on Dec 16, 2024
Locatio is very good. Just next to the metro and a short walk from the Bund.
However, the toilet flooded on the first night while showering. And the water didnt come from the shower. When i told the guy at the reception, he said he would take a look. When i came back, he just said the water goes down slowly. That's exactly the problem?
The bottom of the toilet vanity has water damage and also the the outside of the toilet area. The couch also looks like it hasnt been cleaned in years.
Would recommend staying elsewhere even though it's cheap and has a good location.
Response from Property: First of all, thank you very much for your stay, and we are very sorry for your dissatisfaction. Since the opening of the hotel, adhering to the service concept of "customer first, service first" in the operation and management, the room hygiene is also in strict accordance with the service process specification operation, to ensure that one guest is replaced, to ensure the quality of our service, the development of the hotel is inseparable from everyone's company, I hope that in the future on the road we can continue to supervise and guide, we will make persistent efforts to do better! I wish you a happy life and all your wishes come true!
Guest User
Superior Room (Tatami)
Stayed in Sep 2024
Other
2 review
3.7/5
Posted on Oct 24, 2024
Stayed for 4D3N. Super good location next to aeast Nanjing Station. If you have big luggage, please go to exit 2 as there is an upward and downward escalator. Exit 5 is closer to the hotel if you don't have luggage. The specky male staff at the counter was rather rude and relatively unfriendly when we first stepped in to inform that we have a booking for 3 nights. Instead of greeting or welcoming us, he immediately confronted us that check in time was only after 2pm. Well, we just wanna inform him that we are the guests and want to store our luggage with the hotel. But the FIRST impression towards the hotel was going down to the drain! They provide free luggage storing your luggage which is rather good but just leave it beside the lifts and the side of front counter. We were given a room on the fourth floor. The room was spacious and looked cosy. the room has a tv box with some old ancient movies or dramas. The bed was very cosy and comfortable. The room has a washing machine, stove but no kitchen utensils were given. You need to get yourself the toothbrushes at the registration counter during registration. The water shower pressure during our stay was extremely small. It was kind of frustrating as after a long day out and back to the hotel but without a good showering. The water pressure is not only small but the water temperature is also very unstable. Only on the last night of staying, the water pressure was ok. The hair dryer was also damaged when we wanted to make use of it. The dryer will get very hot and even can see some sparkling coming out but no air blowing out. The steps next to the tatami beds were not even. It is quite dangerous if you are staying with kids or elderly. The house keeping will come to your room to clean if you didn't ask not to, she will be very likely to throw away anything on the table that looks like rubbish to her Therefore, please do not simply put anything that you want on the table, otherwise it might get dumped away. Overall, the stay was considered pleasant if you don't need to deal with the front desk counter staff. I particularly like the tatami beds as it was very cosy and comfortable. I just felt not to wake up from the bed. There are plenty of restaurants around the hotel. Only a few footsteps away to Nanjing road and is very close to Waitan and even Yu yuan garden.
6/17
Response from Property: Thank you very much for your stay and your valuable review, your recognition is our motivation and goal to move forward. The hotel has an excellent geographical location, only one road away from Nanjing East Road Pedestrian Street and Ji Celebrity Shopping Center, and is located in the out-of-print area of the city center. Adjacent to the People's Square business district, Fuzhou Road business district, and Nanjing West Road business district, the bustling business and travel coexist with the years, and the shopping malls and alleys yearn for, which can give guests the richest and fullest sense of urban experience. We are proud to be able to provide you with even more comfortable rooms. We are always striving to improve and enhance our services and facilities in order to bring a better experience to every guest, and we look forward to your next visit.
Jeep Rodeo
Deluxe Queen Room
Stayed in Oct 2024
Couples
1 review
4.7/5
Amazing
Posted on Nov 30, 2024
The deluxe room doesn't have a bathtub in every room. If you intend to have one, you have to ask the reception for it. Hotel's wifi is good just for serving things only in China. (❌️Google, YouTube, Facebook, and LINE are dead 💀) The hotel location is really good, just 50 - 100 meters from EXIT No.5 and No.6 of East Nanjing Road Metro. But the sign is nothing to know that is the hotel that we are looking for. I expected to come back again for sure.
Response from Property: Your satisfaction is our greatest responsibility and honor, and we are committed to providing excellent service to our guests; Your arrival and affirmation is the driving force and direction of our continuous progress, thank you very much for your affirmation and support, we sincerely look forward to your visit again.
Chai
Deluxe Family Room
Stayed in May 2024
Family
4.5/5
Great
Posted on Jul 3, 2024
I've booked triple room but hotel free upgrade my room to family room. Location is good. Many restraurants around the hotel. Walking distance the tourist places
Response from Property: Your satisfaction is our greatest responsibility and honor, and we are committed to providing excellent service to our guests; Your arrival and affirmation is the driving force and direction of our continuous progress, thank you very much for your affirmation and support, we sincerely look forward to your visit again.
Guest User
Superior Room (Tatami)
Stayed in Jun 2024
Family
2 review
4.5/5
Great
Posted on Jul 17, 2024
Excellent location right on east Nanjing road. Good amenities also friendly staff.
Response from Property: Dear family, thank you for choosing to stay at Shanghai Baodi Pu Le Li Hotel! We have always been committed to providing our guests with a comfortable and warm stay experience, and your affirmation and support are the driving force for us to keep moving forward. We look forward to seeing you again!
Ginakarra
Deluxe Family Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Very spacious room for 3 adults and 1 child. Super clean room. Superb hospitality. Love to stay here. 3 minutes walks from station Nanjing East Road exit 2. Near to Henderson Metropolitan Mall, 1 minute walk. Easy to get food. 3 minutes walks to Apple Store Nanjing East Pedestrian Road.
Response from Property: Thank you very much for your stay and your valuable review, your recognition is our motivation and goal to move forward. The hotel has an excellent geographical location, only one road away from Nanjing East Road Pedestrian Street and Ji Celebrity Shopping Center, and is located in the out-of-print area of the city center. Adjacent to the People's Square business district, Fuzhou Road business district, and Nanjing West Road business district, the bustling business and travel coexist with the years, and the shopping malls and alleys yearn for, which can give guests the richest and fullest sense of urban experience. We are proud to be able to provide you with even more comfortable rooms. We are always striving to improve and enhance our services and facilities in order to bring a better experience to every guest, and we look forward to your next visit.
Joanne Ang7788
Superior Room (Tatami)
Stayed in Jun 2024
Couples
4 review
4.0/5
Very Good
Posted on Jul 29, 2024
Good location.............room clean also acceptable.....
Response from Property: Dear family, thank you for choosing to stay at Shanghai Baodi Pu Le Li Hotel! We have always been committed to providing our guests with a comfortable and warm stay experience, and your affirmation and support are the driving force for us to keep moving forward. We look forward to seeing you again!
Anonymous User
Deluxe Family Room
Stayed in Oct 2024
Family
5 review
4.5/5
Great
Posted on Nov 18, 2024
Great location, conveniently located next to Popmart. The cleanses are good. However, the hotel was hard to find because the lights were off, and the hotel door appeared to blend in with the nearby restaurants.
Response from Property: Thank you very much for your stay and your valuable review, your recognition is our motivation and goal to move forward. The hotel has an excellent geographical location, only one road away from Nanjing East Road Pedestrian Street and Ji Celebrity Shopping Center, and is located in the out-of-print area of the city center. Adjacent to the People's Square business district, Fuzhou Road business district, and Nanjing West Road business district, the bustling business and travel coexist with the years, and the shopping malls and alleys yearn for, which can give guests the richest and fullest sense of urban experience. We are proud to be able to provide you with even more comfortable rooms. We are always striving to improve and enhance our services and facilities in order to bring a better experience to every guest, and we look forward to your next visit.
Sid662
Deluxe Suite
Stayed in Oct 2024
Couples
11 review
4.0/5
Very Good
Posted on Nov 14, 2024
The hotel itself is in a really nice area but the overall condition of the place is not the best. The walls have marks and is dusty here and there.
Response from Property: Dear guests, thank you for choosing Shanghai Baodi Puleli Hotel and sharing your stay with us! We have always been committed to providing our guests with a comfortable and warm stay experience, and your affirmation and opinions are the driving force for us to keep moving forward. All the staff of Shanghai Baodi Puleli Hotel are looking forward to your visit again!
Guest User
Superior Room (Tatami)
Stayed in Oct 2024
Couples
3 review
4.2/5
Very Good
Posted on Nov 23, 2024
Hotel name is not Polar Hotel but we managed to fine by the address of Street and number. The location is good, a walkaway from Nanjing Road metro which is very accessible. The famous Nanjjng Road just opp the hotel, walking distance about 10m to The Bund. The hotel replaced hair dryer when I requested as the one was spoilt. Hv washing machine and a rooftop for drying clothes. We requested extension of late check out, they granted which we were so grateful. A nice hotel, safe, secured, quiet too. Will return if chance permits.
Response from Property: Dear guests, thank you for choosing Shanghai Baodi Puleli Hotel and sharing your stay with us! We have always been committed to providing our guests with a comfortable and warm stay experience, and your affirmation and opinions are the driving force for us to keep moving forward. All the staff of Shanghai Baodi Puleli Hotel are looking forward to your visit again!
JATIN SANGHVI
Deluxe Queen Room
Stayed in Sep 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Oct 23, 2024
This is the second time I am staying in the same hotel. It is very convenient to travel as it very near to the Metro Station. Also the room was good, cleaned & large enough. I will definitely recommend this hotel.
Response from Property: Dear family, thank you for choosing to stay at Shanghai Baodi Pu Le Li Hotel! We have always been committed to providing our guests with a comfortable and warm stay experience, and your affirmation and support are the driving force for us to keep moving forward. We look forward to seeing you again!
Apiwat
Superior Queen Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 13, 2024
Good place good vibe good for relax
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Response from Property: Your satisfaction is our greatest responsibility and honor, and we are committed to providing excellent service to our guests; Your arrival and affirmation is the driving force and direction of our continuous progress, thank you very much for your affirmation and support, we sincerely look forward to your visit again.
SHOP 89
Superior Queen Room
Stayed in May 2024
Travel with friends
8 review
4.0/5
Very Good
Posted on Jun 18, 2024
Good hotel it's near station and popmart
Very near nanjing road
Response from Property: Dear family, thank you for choosing to stay at Shanghai Baodi Puleli Hotel! We are glad to receive your recognition of the hotel. We have always been committed to providing our guests with a comfortable and warm stay experience, and your affirmation and support are the driving force for us to keep moving forward. We look forward to seeing you again!
Azman Jonos
Deluxe Family Room
Stayed in Aug 2024
Family
9 review
5.0/5
Outstanding
Posted on Sep 16, 2024
The staff was very helpful during the typhoon. He allowed us to check out late. Excellent location in front of subway.
Response from Property: Your satisfaction is our greatest responsibility and honor, and we are committed to providing excellent service to our guests; Your arrival and affirmation is the driving force and direction of our continuous progress, thank you very much for your affirmation and support, we sincerely look forward to your visit again.