Waldorf Astoria Shanghai on the Bund Reviews

We chose to stay at the Waldorf Astoria on the Bund. The building has a history of over 100 years and I really like this style. From the location to the rooms and the service, everything was excellent. The concierge Jack, the personal concierge Krystal and the concierge Finn were all wonderful. We will definitely come back next time.

The hotel is in an excellent location. It's right in the city center, with many restaurants and shopping malls nearby. It's very convenient to go out. The concierge, Jack, is very helpful. The rooms have a great view and you can enjoy the city scenery. The price is reasonable and the value for money is extremely high. I highly recommend it!

l like the experience this time. The view is great. The front desk people is nice and they can remember guest’s names. And special thanks to concierge jack rookie jason for ur kindly help.

Furnishings and facilities are of course very luxurious. Internet is disappointingly slow and many sites don't work, unlike other cheaper hotels in the area. I spent a lot of money on roaming data. Staff are well-meaning but you get the impression they're just following procedures without actually checking. They have kids' bathrobes and slippers but they just gave them to us without checking if they fit. Breakfast buffet selection is not very good and food is wrongly labelled. There is a vending machine near the spa.

We had a great time during our stay. We brought our family here for a visit. We really like the room. It's wonderful. I will come back again next time. The concierge Jack, Mary and Jude are excellent.

Hotel is very.nice. Especially.Jude,Tom and Mandy. Willcome back.next.time

Hotel style Very like this stay We stayed very happy and like the hotel service facilities are very good praise concierge Jack rookie service is very good

Hotel service is very nice! The bed is comfortable.Comments to Concierge Roy,Rookie and Personal concierge Krystal. They are really good!

Concierge and personal concierge are very helpful and professional. Especially Krystal and Katrina. Will to stay next time!

Our stay at the Shanghai Waldorf Hotel was a mixed experience. The hotel itself is luxuriously designed, embodying the spirit of Shanghai as a metropolitan economic center with a rich and glorious history. Our room had an entire view of the Bund and the Oriental Pearl Tower skyline, and the million-dollar view alone justified the relatively higher room price. The breakfast buffet was decent, although the service was affected by understaffing. The hardworking service ladies often had to run to tend to all the guests. To improve the experience, making coffee, paper napkins, and egg dishes self-serve would be a practical solution. It seems a bit underwhelming for a luxurious hotel to overlook such details. Service overall was very good and professional, especially from the breakfast service ladies and the staff at the entrance doors. However, there was an unfortunate incident with one staff member who helped us wheel our luggage to our room and asked for our WeChat contact to provide more information about Shanghai. While he did offer a helpful list of local restaurants and attractions, he later harassed us for days, constantly messaging and requesting that we write him a good review. He even wrote a review for himself and asked us to post it on Trip.com and Google. We have never experienced such behavior, and it's surprising that a hotel run by Hilton would allow such harassment of their guests. In conclusion, while the Shanghai Waldorf Hotel offers a luxurious environment and stunning views, some aspects of the service need improvement. The hotel should address staff behavior to ensure guests have a comfortable and harassment-free stay.

The hotel is very good concierge jack and Jason isgreat job

Great location, good service! Jack and Jude did a great job 👍

hotel is nice. concierge Jimmy , Aaron, Jack is very nice. personal concierge Delight and Ryan also good.

Merry Christmas! We have really enjoyed stay at WA. It is very closed to the bund and breakfast was fantastic! All staffs are very kind and cooperative.