Okura Garden Hotel Shanghai Reviews

This room is not as nice as the room with twin beds. The down pillow available on the pillow menu was very flat. Actually, all of the pillows were not really good for sleeping on (they all deflated very quickly). Still, the pillow menu is a nice touch. Additionally, one of the lights by the night stand didn’t work. The temperature of the faucet and bathtub were not easy to control and moderate easily.

We had an excellent stay of 6 nights. The staff are very attentive, and even left us a few more bottles of water after noticing that we had finished our purchased bottles. The highlights include the grand architecture of the hotel, its garden, and the facilities that include gym, pool, bath and sauna. We will be back when traveling in Shanghai.

Huaihai Road is just a few mins walk from the hotel. Very convenient. The hotel is old but well kept. The breakfast is nice although the queue could be quite long during busy hours on weekdays.

Another excellent stay at Okura! An amazing and magical experience!

Lovely hotel in historic building. Fantastic location in French Quarter. Spotlessly clean. Superb but not inexpensive French and Teryaki restaurants. Wonderful historic art deco buildings with lovely faded grandeur. Room I had very clean but ready for mild update new chairs and a walk in shower would have been nice.

It was useful that trip tells you the size of the beds so that you can determine whether they’re big enough to share with children. Lots of the hotels say that children can stay free, but the beds are no way big enough. The shanghai garden hotel has 2x 1.2m single beds in a standard room, which is considered a small double in the uk, and was comfortable for my family of 4. We visited the swimming pool during our stay and it was very refreshing. Be advised it is mandatory to wear swim cap. Which will have to be purchased if you don’t have it. Breakfast was vast, lots of choice of Chinese, Japanese and western style. We particularly enjoyed 混沌汤, 点心。 Disappointed with the 包子, 生煎包 - which didn’t really have much filling, flavour, and 油条 - which wasn’t fluffy felt it was cooked from frozen. Particularly annoying when we were asked to pay the high full price for our small 12 year old and half price for 7 year old, rather than by height which is what other hotels do. They hardly ate anything! Consider being more family friendly!

It was not easy to travel with elderly people aged 88 this time. We were glad that the hotel provided excellent service during our stay and we enjoyed the meal discount offer of the in-house outlets. We loved the Japanese restaurant the most. The hotel staff was very friendly and caring, especially the front desk staff when we checked in. They upgraded our room taking into account an extra bed needed for 3 of us and one is an old age.

Great location, next to plenty of food, shopping and several metro stations. There's a pillow menu, but the default pillow is too high/ stiff for the neck. Breakfast has a good spread but can be better for a 5-star hotel.

Hotel staff were helpful and free breakfast was given due to a lengthy delay at check-in caused by system problems.

Amazing location, a few minutes away from several metro lines so its super easy to get around. Room and facilities are old but clean and well maintained. Would definitely stay here again

Beautiful hotel in a nice neighbourhood. Good breakfast with Chinese, Japanese en western options. The room was clean. For a five-star hotel, I would expect a nespresso machine in the room instead of instant coffee.

execellent location, great service, friendly and helpful staffs, only the room was too hot and it was difficult to get the room temp down.

This hotel is always good. Unfortunately, I didn’t have time to use the swimming pool, which is excellent. I always enjoy the breakfast and though it is difficult choosing between a Japanese or a Chinese breakfast, I end up having a mix of both. Breakfast is from 6–10 but avoid the rush hour between 7:30-8:30 as there are sometimes queues. My only criticism is the disappointing coffee. 

Long established as one of the first batch of luxury hotels in Shanghai, Okura Garden Hotel retains its charm and quality. I am particularly impressed by the service and staff's readiness to help. When I checked in, I had a bit confusion and picked a room in which inconvenient to add an extra bed for my son. The front desk staff didn't hesitate to assist and went out of their way to show me alternative rooms, to ensure that my needs satisfactorily were met. I would no doubt choose Garden Hotel when visiting Shanghai next time.