Guest Reviews of Courtyard by Marriott Shanghai Xujiahui
9.3/10
Very Good
1261 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.2
Service9.4
Cleanliness9.5
Filter by:
Sort by:
All reviews(1261)
Positive reviews(1221)
Reviews with photos/video(140)
Easy to get around(136)
Delicious breakfast(120)
Perfect for business trips(54)
Friendly front desk staff(50)
Convenient for shopping(45)
Close to metro(44)
Great swimming pool(8)
Clean pool(4)
Negative reviews(40)
Weng Kong
Deluxe Room (2 beds)
Stayed in Feb 2025
Family
6 review
9.5/10
Amazing
Posted on Apr 5, 2025
The location of the hotel is very good. It is near to metro station and has good amenities from high end to daily shopping. The hotel is good especially the staff and breakfast. The decoration and TV is dated though
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincerely
Larry
Deluxe Room (2 beds)
Stayed in Nov 2024
Family
2 review
10.0/10
Outstanding
Posted on Jan 5, 2025
It’s a great location and easy access to metros. I will book again.
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Kwong Yee
Deluxe Room (2 beds)
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on May 8, 2025
Very good location. Xujiahui is just outside of the usual Nanjing East Road area so the room cost is more affordable but it is still convenient whether by subway or Didi. Hotel is clean and services is good. You can also do ******* for your meals.
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincerely
Antonio
Deluxe Room (2 beds)
Stayed in Feb 2025
Family
21 review
9.5/10
Amazing
Posted on Mar 30, 2025
Location, location, location.... service is good, facilities seem exclusive and well mantained, rooms are spacious and clean room service fast, food not great but would do it and the pricea is just fair. Very good place to stay
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincerely
Andrea Marie Flores
Deluxe Double Room
Stayed in Feb 2025
Couples
3 review
10.0/10
Outstanding
Posted on Mar 17, 2025
We had a wonderful stay at the courtyard marriot xujiahui. A great location for access to line 1 (for the bund area) but also for line 11 for shanghai disneyland. The service was excellent and very clean. Would stay again next time we are in Shanghai
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincerely
Guest User
Deluxe Double Room
Stayed in Apr 2025
Solo travellers
2 review
9.5/10
Amazing
Posted on May 5, 2025
It was pretty good, clean and comfortable, everything I expect from a hotel chain
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincerely
Qiaodu
Deluxe Double Room
Stayed in Mar 2025
Business travellers
36 review
10.0/10
Outstanding
Posted on Apr 12, 2025
设施:Very good
卫生:Very good
环境:Very good
服务:Very good
Thanks for your service。
Response from Property: 尊敬的賓客,感謝您和我們分享您的快樂。很高興您喜歡我們的服務,我們會持續努力為每一位客人都創造卓越的服務。期待您的下一次光臨
Marco Dega
Superior Business Deluxe Room (Double bed)
Stayed in Apr 2025
Couples
9 review
7.5/10
Posted on May 18, 2025
Good location, amenities and facilities are quite outdated
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincerely
SHALABH
Deluxe Double Room
Stayed in Nov 2024
Business travellers
47 review
10.0/10
Outstanding
Posted on Dec 23, 2024
Nice hotel at nice location, just opposite to the subway exit no.20, very delicious breakfast with lots of varieties, very nice and friendly front desk staff specially Mr. Zhu Wei, he is very friendly and helpful
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Roueen
Deluxe Room (2 beds)
Stayed in May 2024
Family
3 review
9.5/10
Amazing
Posted on Jun 22, 2024
It was a good hotel , it’s very old and room flooring didn’t change since construction , they have changed Color to black , but hotel service is perfect , gym and swimming pool were perfect , location is almost good
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
De En
Deluxe Double Room
Stayed in Nov 2024
Family
1 review
10.0/10
Outstanding
Posted on Dec 16, 2024
Checked us in at 1230pm, into interconnecting rooms as we are a family of 5. Reception was friendly and polite and spoke excellent English. Charged only for 2 adult breakfasts and provided complimentary breakfasts for the children. The room attendant was very friendly and provided toothbrushes, extra bottles of water, towels and slippers. Furniture is a bit older but rooms were clean, warm. Short walk to plenty of restaurants, shopping and 3 metro lines nearby.
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
JasonPJS
Deluxe Double Room
Stayed in Oct 2024
Business travellers
4 review
8.0/10
Very Good
Posted on Nov 29, 2024
My first trip to Shanghai since 2015. It was only a one night stay before my flight. Checking in was a breeze. The room was good overall. Didn’t have the chance to use all the amenities. Breakfast was great.
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Riyadi Widjaja
Family Connecting Room
Stayed in Mar 2025
Family
10 review
10.0/10
Outstanding
Posted on May 14, 2025
Old style but very well maintained.... Great breakfast...
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincerely
dilys e
Deluxe Double Room
Stayed in Sep 2024
Solo travellers
4 review
4.5/10
Posted on Oct 4, 2024
Dirty pillows
Response from Property: 尊敬的賓客,對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉,期待再次光臨
Guest User
Deluxe Double Room
Stayed in Nov 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Jan 4, 2025
Great location, clean room, delicious breakfast, great staff, good value!
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Shanghai. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.