Sofitel Shanghai Hongqiao

Thanks all the staff I’m really happy to stay again in this hotel all are very friendly Specialty Audrey and Chris thanks again

My stay at sofitel was absolutely wonderful, thanks to the attentive and friendly Audrey. From the smooth check-in to the immaculate housekeeping, every detail was perfect。I’ll definitely choose this hotel again on my next visit. Highly recommended!

We recently stayed at the Sofitel Shanghai Hongqiao for the Chinese New Year holiday, and overall, it was a delightful experience. Booking through Trip.com was seamless, and their chatbot was very helpful for any questions we had. The hotel room was impressively spacious, clean, and filled with natural light from the large window, which made our stay even more enjoyable. We did try the pool, but unfortunately, the kids' pool was closed, which was a bit inconvenient since we were traveling with children. The dining options offered a nice variety of Chinese and Western cuisine, although I noticed that the majority leaned towards Chinese dishes. One of the highlights of our stay was the smooth check-in process. We arrived at the hotel around 11 AM and were pleased that they were able to accommodate our request for early check-in. A special mention goes to Max, who was exceptionally accommodating and made us feel welcome. Overall, we had a wonderful stay, but we do hope that the kids' pool will be open during our next visit. Thank you for a lovely experience!

The first time to stay with Sofitel Shanghai Hongqiao. Love the hotel everything like all brand new, especial thanks to Molly from reception with great and warm service.

Great services! Great accommodation! Very convenient location. Very nice welcoming at front desk.

My recent stay at the Sofitel Hongqiao Shanghai fell short of expectations for a five-star hotel. While the property has potential, several aspects significantly impacted the experience. Dining - The breakfast and lunch buffets were very underwhelming, with limited options—particularly for those expecting a Western or French cuisine as advertised. The offerings leaned heavily toward Chinese cuisine, including dishes like mainly crayfish, which may not appeal to all international guests. Service - Unfortunately service did not meet the standards of a luxury hotel. Almost all staff besides managers don’t speak any English so communication is very difficult. Staff generally across departments like reception, concierge, security, fitness centre and restaurants all seemed disengaged, unmotivated and lethargic. While the management did apologise and offer a discount and concession on our second night after we raised concerns with our room and service, the overall atmosphere lacked the warmth and attentiveness expected at this level. Overall - Having stayed at other five-star hotels, including the Intercontinental which is nearby, the difference in service, quality and attention to detail is huge. The Sofitel Hongqiao has the foundation to be a great hotel, but improvements in management, staff training, and guest experience are needed to truly justify its “five-star” rating, currently it’s probably four stars in my opinion. I hope the hotel takes this feedback constructively, as with the right adjustments, it could deliver the premium experience guests expect.