GGuest UserWe usually choose to stay in B&Bs when we travel, but this time we went to Chaozhou (the first time back to my hometown) for three days and two nights. We chose the Hampton by Hilton Hotel in Chaoyang. It is understood that they have just opened. I have been staying in a hotel for many years, and it really gave me a surprise to come here. Their equipment is very new, and the service is very good. It is a five-star experience. It completely makes me feel that the service in the hotel is different and cannot be compared with the B&B. compared to! This experience gave me great confidence in all Hilton hotels!
I simply describe my experience below!
Room:
The room and bed are large. The room with two double beds for our family of four is very comfortable. There is enough space to open our luggage. In addition to the basic equipment such as refrigerator, hair dryer, etc., there is also a tea set (convenient for all our Chaozhou friends to drink). Their famous Kung Fu Tea)! There is an in-room ordering service. If you don’t want to go out (because there was a weather problem when we went), you can dine in the room. They also have drinks that you can order. When we were there, they were doing a discount on the second cup of the same drink. At half price, my favorite is their watermelon probiotic, it’s so delicious!
Serve:
Another must-have is the cordial hospitality of their staff, which made us feel at home very quickly:
Front desk (Xiao Hui):
The ladies at the front desk were polite and patient, and treated us and the children very well. One of the front desk ladies was named Xiaohui. She was very kind and polite, and even my child felt very happy to see her. We were not familiar with the restaurants nearby, but she patiently introduced us to some restaurants nearby!
Lobby Manager (Alan Zheng):
1) Because our arrival time was delayed, we were unable to arrive at the Hampton by Hilton Hotel at the same time as our parents. Alan was very attentive to the parents who arrived first and helped them check in early so that they could rest while waiting for our arrival. . Alan also took the initiative to teach his mother how to access their Wi-Fi so that they could relax while waiting.
2) During our three-day and two-night trip, we felt that we were always being taken care of silently by the hotel staff. He paid attention to our needs. Alan knew that we liked to drink that cup of watermelon probiotics, and Alan made a special appointment when we left the room. We prepare this drink on the same day so that we can drink this cup of watermelon probiotics on the last day!
other service:
1) Laundry
There is a self-service washing machine and a simple exercise room on the 6th floor of the hotel. The washing machine service was great, their washing machine was equipped with automatic refilling of laundry detergent/disinfectant and we didn't need to bring our own laundry cleaning products. We can see the status of the washing machine/dryer through the TV in the hotel room, so we don’t need to wait in the laundry room. We can remotely monitor the progress of your clothes at any time and know when the washing/drying is completed, which is extremely convenient!
2) Bath/toilet supplies
The hotel's hand sanitizer, shampoo, conditioner and hand cream are all Peter Thomas Roth brand products, which gave me a good experience on my skin and hair.
3) Breakfast
The price we booked from Trip.com includes free breakfast, which is RMB 88 if purchased separately. There are white porridge/eight treasure porridge/millet porridge, you can have clear rice noodles or rice noodles, some Western pastries, a variety of fruits, hot food, corn juice, soy milk, coffee and juice. Please refer to the pictures. I especially like their white porridge with melon seeds and clams, it tastes really good!
4) The hotel provides a bottle of water to every guest every day. It was the hottest time of summer when we went, so water is really indispensable!
5) The hotel has a robot service. When we need extra dishes and chopsticks for lunch, the cute robot delivers the food to us. The little kids are very happy to see the robot delivering the food!
Finally, I use a sentence from my children to summarize our experience at the Hampton Hilton! ”When we think of our hometown in Chaozhou from now on, we will think of the Hampton Hilton Hotel!”
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