Four Seasons Hotels in Sharm El Sheikh

As a loyal guest who values the Four Seasons brand's commitment to luxury, service, and the core principle of the ”Golden Rule,” I regret to inform you that my experience did not align with the high standards I’ve come to expect from your company. Upon checking in with my friend, we were given rooms located on opposite sides of the resort. While I appreciate the effort to provide individualized accommodations, this separation caused logistical challenges. We were heavily reliant on the resort's buggy service, which frequently took over 25 minutes to arrive. This delay led to several late dinner reservations and wasted precious time on what should have been a seamless vacation experience. I understand that Four Seasons prides itself on craftsmanship, and in this case, the lack of attention to detail significantly detracted from the ease and luxury that is a hallmark of your brand. While dining at Zitouni restaurant, we encountered a concerning issue. After making a payment for our meal, the server insisted we make a second payment, citing uncertainty about the initial transaction. When we expressed our concerns, the restaurant manager's response was not only unprofessional but also threatening and intimidating. This culminated in the arrival of the general manager, who surrounded our table with six staff members, creating a hostile environment. This experience was distressing and completely out of character with the core values of connection and character that Four Seasons promotes. I felt physically intimidated during what should have been a simple conversation about resolving a billing discrepancy. We were assured that a follow-up meeting with management would take place the following morning at 10 a.m. Unfortunately, no one from management attended this meeting, leaving us waiting unnecessarily. This lack of accountability is contrary to the connection and craftsmanship that Four Seasons emphasizes globally. Upon checkout, I had hoped for a resolution, but instead, my interaction with the general manager and finance manager was again marked by rudeness, aggression, and a complete disregard for the values that your brand represents. Rather than addressing the situation with care and professionalism, their behavior reflected poorly on the resort and the brand. I have always associated Four Seasons with service excellence, a commitment to guest satisfaction, and the highest standards of hospitality. Unfortunately, this experience fell far short of those ideals. I trust that bringing this to your attention will help prevent similar experiences for future guests, as I believe such behavior, if left unchecked, could tarnish the reputation of Four Seasons, which is built on delivering exceptional service through care and respect.