Yusen Mountain Forest ·Rafael Homestay (Shenzhen East Overseas Chinese Town Branch) Reviews

Response from Property: This distinguished guest, welcome to your arrival, thank you very much for your recognition, I am very happy to bring you a wonderful stay experience, looking forward to your next visit, I wish you a pleasant trip!

Response from Property: Hello, thank you for your positive feedback on the location and service of the homestay. The homestay is situated near the mountains and the sea, with a unique environment. We have always been committed to providing guests with a high-quality stay experience. Each butler has undergone professional training, and your recognition has brought us greater motivation. We look forward to your next visit and wish you a pleasant journey

Response from Property: Thank you for your praise and support, look forward to your next visit, I wish you a pleasant journey

Response from Property: Dear distinguished guest, thank you for your love for Lucerne Mountain and your careful comments. It is a great honor to bring you a satisfactory stay experience. It is the duty and mission of each of our housekeepers to provide you with a clean and comfortable stay environment and meticulous and thoughtful service. I am very happy to receive your praise and affirmation! Looking forward to your next visit!

Response from Property: Dear guest, thank you very much for your stay and praise. We are very happy to bring you a good time during your trip. Your praise has given great encouragement to the B&B and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again, welcome you to come back and experience again, and wish you a happy life!

Response from Property: 尊敬的客人您好，非常感謝您的入住與讚賞。很高興能為您的出遊帶來美好時光，您的讚賞給予民宿很大的鼓舞，也是我們進步的動力，我們會繼續保持熱枕，致力讓每一位客人享有賓至如歸的入住感受。熱切期待您的再次光臨，歡迎您再回來體驗，祝您生活愉快！

Response from Property: Dear guest, thank you very much for your stay and praise. We are very happy to bring you a good time during your trip. Your praise has given great encouragement to the B&B and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again, welcome you to come back and experience again, and wish you a happy life!

Response from Property: Dear guest, thank you very much for your stay and praise. We are very happy to bring you a good time during your trip. Your praise has given great encouragement to the B&B and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again, welcome you to come back and experience again, and wish you a happy life!

Response from Property: Dear guest, thank you very much for your stay and praise. We are very happy to bring you a good time during your trip. Your praise has given great encouragement to the B&B and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again, welcome you to come back and experience again, and wish you a happy life!

Response from Property: 尊敬的客人您好，非常感謝您的入住與讚賞。很高興能為您的出遊帶來美好時光，您的讚賞給予民宿很大的鼓舞，也是我們進步的動力，我們會繼續保持熱枕，致力讓每一位客人享有賓至如歸的入住感受。熱切期待您的再次光臨，歡迎您再回來體驗，祝您生活愉快！

Response from Property: Dear distinguished guest, thank you for your love for Lucerne Mountain and your careful comments. It is a great honor to bring you a satisfactory stay experience. It is the duty and mission of each of our housekeepers to provide you with a clean and comfortable stay environment and meticulous and thoughtful service. I am very happy to receive your praise and affirmation! Looking forward to your next visit!

Response from Property: First of all, we sincerely apologize to you. After reading your feedback, we feel guilty and know that we failed to bring you a pleasant stay experience this time. Regarding the choice of the villa area, we hope to create a unique atmosphere with the help of the surrounding cohesion, but we did not consider the inconvenience caused to you by the lack of surrounding supporting facilities. As for the inconvenience in travel you mentioned, we have our own shuttle service. You can contact the butler directly and ask him to arrange a vehicle for you. In terms of room decoration, there were problems with sewer odor and small flying insects in Building B. It was indeed a serious negligence on our part in cleaning. We immediately arranged for professional personnel to conduct a comprehensive inspection and in-depth disinfection of the sewer. Then you also mentioned the shortcomings of the entertainment facilities. We immediately arranged personnel to check, made a list of damages, and established a regular inspection system to ensure that the facilities are available at all times. We also proposed some other entertainment projects. Your feedback this time is our motivation for improvement. We sincerely ask you to give us a chance to make amends. We believe that you will see the changes and regain a comfortable and pleasant trip to the hotel. We apologize again and look forward to seeing you again

Response from Property: Dear guests: Hello! Thank you very much for choosing our Liulin B&B to celebrate your loved one's birthday. We are sincerely happy that you and your loved one can relax and enjoy a pleasant time in a beautiful environment. Thank you for your recognition of the B&B's scenery, room decoration and butler service. We're sorry to hear that the hot spring opening hours have caused you some inconvenience. In fact, we set this time period mainly considering the romantic atmosphere of the hot springs at night and the maintenance of the hot spring water quality and facilities. However, your feedback is very important to us and we will seriously consider adjusting the opening hours to meet the needs of more guests at different times. We look forward to meeting you again in the future. We will definitely prepare more considerate services for you and your family to give you a more perfect holiday experience! I wish you and your loved one a happy life and all the best!

Response from Property: Dear guest, thank you very much for choosing our homestay and sharing your detailed comments! We apologize for the inconvenience caused by the door lock failure. We are very happy to solve the problem by upgrading the room type. We are very satisfied with your recognition of the environment, design and service. Regarding food and beverage, we humbly accept criticism and will further explore optimization plans and adjust prices and tastes. As an apology, you can enjoy a discount on food and beverage next time you stay. We look forward to your visit again. We will live up to your expectations and wish you a happy life!