Kaipeng Hotel Reviews

Response from Property: Dear guest,Thank you so much for taking the time to share your detailed feedback with us. We are delighted to hear that you found our hotel's location convenient and the room size to your liking. It's also great to know that our laundry facilities and reasonable price added value to your stay.We sincerely apologize for the less-than-friendly experience you had with the gentleman at the reception. Your comments have been noted, and we will address this with our team to ensure that all our guests are greeted and assisted with the warmest hospitality. We are glad that the ladies at the reception were able to make up for it and provide you with the helpful service you deserved.We look forward to welcoming you back in the future, and we will strive to make your next stay even better.Best regards,[Hotel Management]

Response from Property: Dear guest, thank you very much for taking the time to write a review for us and share your experience at the hotel. We deeply apologize for the difficulty in finding the hotel location you mentioned. We will consider adding more directional signs in the future to facilitate the smooth arrival of guests who are not familiar with the surrounding area. We attach great importance to your feedback on reception services and safety. We will immediately strengthen employee training, enhance the friendliness of our services, further improve room safety measures, increase the frequency of security personnel patrols, and ensure the safety and comfort of our guests. At the same time, we will also supplement and optimize the room supplies. Although we were unable to fully satisfy you this time, we hope you can give us a chance to improve. We look forward to seeing significant changes during your next stay and choosing our hotel again to experience a different level of high-quality service.

Response from Property: Dear guest, thank you for staying at Kempinski Hotel. We are glad to see your good comments on the hotel's location, hygiene and service quality. The hotel is adjacent to King Glory Shopping Plaza and Dongmen Pedestrian Street, where you can eat, drink, play and watch movies. We look forward to seeing you again!

Response from Property: Dear guest, although you are very angry, you are still willing to spend a little time here to complain about your dissatisfaction. In our opinion, you still have expectations for us. Speaking or not speaking is just a matter of a moment. If you speak, we can correct it as soon as possible. If you avoid talking about your dissatisfaction, the misunderstanding will only deepen greatly. Thank you for your message to us. We feel guilty and happy. We feel guilty that you trust us so much, and we did not provide you with the environment and service you want. We are happy that you are willing to open your heart and raise the problems we have. We apologize to you again for not being able to provide you with a good stay experience and failing your expectations of us. All the reasons and explanations are pale and powerless. We can only continue to strengthen ourselves and use our actual actions to get your forgiveness. Looking forward to your next visit!

Response from Property: Dear guest, Thank you for staying at Kaipeng Hotel. I'm glad to hear your positive comments about the hotel's location, cleanliness and service quality. The hotel is adjacent to Jinguanghua Shopping Plaza, Dongmen Pedestrian Street, and a movie theater with everything you need. welcome next time!

Response from Property: Dear guest, Thank you for staying at Kaipeng Hotel. I'm glad to hear your positive comments about the hotel's location, cleanliness and service quality. The hotel is adjacent to Jinguanghua Shopping Plaza, Dongmen Pedestrian Street, and a movie theater with everything you need. welcome next time!

Response from Property: Meeting, getting to know, and being with each other in the years that never look back is probably the most admirable thing about three lives of happiness. It's not a waste of time in the world, and we walk step by step towards the unknown path with honesty. We create with genuine materials, serve with sincerity, and do our best to shape high quality. You just need to feel it slowly and listen quietly. Xiaokai is looking forward to meeting you again~

Response from Property: 尊敬的賓客， 感謝你下榻凱鵬酒店。很高興看到您對酒店地理位置、衞生狀況和服務質量的好評。酒店毗鄰金光華購物廣場、東門步行街， 吃喝玩樂影院， 一應俱全。期待您的再次光臨！

Response from Property: Dear guest, Thank you for staying at the Kleiner Hotel. I am very glad to see your favorable comments on the hotel's location, hygiene and service quality. The hotel is adjacent to Jinguanghua Shopping Plaza, Dongmen Pedestrian Street, and has everything you need for eating, drinking, and entertainment. welcome next time!

Response from Property: Dear guest, Thank you for staying at Kaipeng Hotel. I'm glad to hear your positive comments about the hotel's location, cleanliness and service quality. The hotel is adjacent to Jinguanghua Shopping Plaza, Dongmen Pedestrian Street, and a movie theater with everything you need. welcome next time!

Response from Property: Dear guest, Thank you for staying at the Kleiner Hotel. I am very glad to see your favorable comments on the hotel's location, hygiene and service quality. The hotel is adjacent to Jinguanghua Shopping Plaza, Dongmen Pedestrian Street, and has everything you need for eating, drinking, and entertainment. welcome next time!

Response from Property: 尊敬的賓客， 感謝你下榻凱鵬酒店。很高興看到您對酒店地理位置、衞生狀況和服務質量的好評。酒店毗鄰金光華購物廣場、東門步行街， 吃喝玩樂影院， 一應俱全。期待您的再次光臨！

Response from Property: 謝謝親的點贊，凱鵬酒店地處羅湖口岸鬧市區，羅湖區的寸土寸金的地方，空間上請多多理解。我們酒店也有空間較大的房型，有需要下次入住前歡迎與我們聯繫，酒店將作出調整及安排，謝謝！

Response from Property: 尊敬的賓客， 感謝你下榻凱鵬酒店。很高興看到您對酒店地理位置、衞生狀況和服務質量的好評。酒店毗鄰金光華購物廣場、東門步行街， 吃喝玩樂影院， 一應俱全。期待您的再次光臨！