Royal Empire Hotel Reviews

The hotel room is big and clean, it is comfortable, with big swimming pools 👍 The hotel breakfast was delicious, the staff very nice and friendly, The hotel's internet is high-speed.

High season, in somehow difficult for servicing clients perfectly. I understand that. Acceptance, Kea

The hotel is a little out of town 3km but you can get tuk tuk for around 5 dollar return and they wait for you or 2 dollar 1 way the hotel is clean I found the breakfast ok lots of choice and the staff in the hotel friendly and helpful no bar open when I was there but next door there is a street bar in a mini market ans across the rd a great cocktail bar in the hotel facing I would defo stay here again

Breakfast and parking

A good hotel.

Booked a room during the Water Splashing Festival. The hotel is a bit old, the breakfast is average, and the service is quite enthusiastic

It is a bit old, but the facilities are good. It is clean and located on a main road, so it is in a good location. It is suitable for group tourists. There are many groups of Chinese, Korean, and Russian teams. It is not recommended for couples or individual tourists.

There are many group tours, so it should be a good choice

It's so bad, I'll change to another hotel the next day

It is ambiguous to get to Pub Street, the night shift staff cannot communicate in English, there is no hot water, and there are many other hotels around. Below average.

good feeling

Awful experience. Day 1: They overcharged me. I had to pay upfront for 5 nights. According to the quote, transportation from the hotel to the airport (USD 45) was included. But once I paid, I realized that the transportation was not listed on the invoice. Days 2–3: I was busy with the conference (the main purpose of my visit). Day 4: After the conference ended, I wanted some “me time” and planned to enjoy the spa (sauna, jacuzzi, massage) as advertised on their website. When I tried to book a massage, I was shocked to find out that the spa had been closed for months! This was absolutely not mentioned anywhere on their website. I asked to speak with the manager because I was very upset. I had decided to extend my stay by 2 additional nights specifically because of the amenities. I wanted to visit the temples during the day and relax at the hotel spa afterward. Let me remind you — I had already paid upfront for the whole stay. After discussing with the manager, he agreed to offer me a free massage as compensation for the inconvenience. I asked him to make sure the staff was informed. He said yes. Day 5: Along with two colleagues, we planned to see the sunrise. We were scheduled to leave at 4:45 AM sharp. I asked reception the night before to prepare 3 packed breakfasts and ensure they’d be ready by 4:45. Of course, on Day 5 at 4:45 AM, the breakfasts were nowhere to be seen. Nor at 4:55 AM — by then our guide told us we had to leave and couldn’t wait any longer. Day 6: My last day. The day before (Day 5), I had asked reception to book the promised massage (remember, the one offered by the manager?). At 8:30 AM, while working in my room, I got a call from reception saying the manager denied ever offering a free massage. I asked to speak with him but — surprise — he was “out.” At 9 AM, just before I left for the museum, I asked once more to speak with him. He finally showed up, arms crossed and visibly annoyed: “No, no, no — I never said that.” “I don’t care if you write a bad review.” Conclusion: I love Cambodia and its people, but I would NEVER recommend this hotel. The staff barely speaks English, and I leave with the clear feeling of having been ripped off: • Advertising services they don’t actually offer (no spa, only in-room massages for $25–30 — which is overpriced for Siem Reap) • Wifi barely worked • Manager was rude and unprofessional • No packed breakfast, even though every hotel in Siem Reap does this for early morning departures to Angkor Wat Stay elsewhere.

People amazing always there for you when you need them and multilingual. Weather amazing and staff not too I'm your face. Came here thinking I'd be ripped off but everyone was lovely. Recommend the animation team for their efforts Great people Tara is great

I stayed at this hotel for one and a half hours, and when the temperature had still not improved with the aircon theoretically on its lowest setting, and I had the same issue in another room they gave me a key to, I paid extra to book at the Lotus Blanc across the way instead. The whole hotel felt like an oven and it was actually cooler outside. Plus the beds were so hard I even checked to see if they’d forgotten a mattress, the minibar was empty, and there were no plug points besides the beds.