401 MacPherson Rd, Corner Of Macpherson And, 368125, SingaporeView Hotel Details
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Ibis Styles Singapore on Macpherson Guest Reviews
3.8/5
Good
579 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.7
Amenities3.7
Service3.9
Cleanliness3.9
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All reviews(579)
Positive reviews(501)
Reviews with photos/video(185)
Awesome stay(71)
Small room size(22)
Great swimming pool(17)
Classy environment(12)
Tasty food(10)
Loved the view(6)
Friendly front desk staff(5)
Near shopping area(5)
Negative reviews(78)
Frankey
Standard Queen Room
Stayed in Oct 2024
Business travellers
15 review
4.0/5
Very Good
Posted on Oct 21, 2024
Good and comfortable. Everything works smoothly. The bed is very soft. Crowded a bit. Breakfast is not many choice. But acceptable.
Response from Property: Dear Frankey,Thank you for sharing your feedback with us! We’re glad to hear that you found your stay comfortable and that everything worked smoothly during your visit. It’s great to know that you enjoyed the soft bed as well.We appreciate your comments about the breakfast variety and will consider them as we continuously strive to improve. We hope to welcome you back again soon for another pleasant stay!Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
Zeny_Z
Standard Queen Room
Stayed in Oct 2024
Business travellers
4 review
2.2/5
Posted on Oct 6, 2024
I recently stayed at ibis Styles Macpherson for a business trip and wanted to share my experience. While the hotel has its strengths, there are several areas that could use improvement.
First, the location wasn't particularly convenient for my needs, as the nearby shopping mall appears to be out of service, leaving only a petrol station convenience store within walking distance. This made it challenging to find dining and shopping options.
The room design was interesting, with the sink located next to the bed, which was quite unusual. I appreciated the room placement on a higher floor, offering a nice open view. However, I did encounter some cleanliness issues; the bedsheets had stains, and the shower only provided a 2-in-1 shampoo and body wash. Additionally, the water jars provided were insufficient, and I noticed that the lids were not well-maintained.
While the reception team was very helpful and accommodating, my room was cleaned only once during my four-day stay. It would also be a great idea for the hotel to advertise the safety of tap water in Singapore to guests, perhaps by placing a sticker in the bathroom.
Overall, my experience was decent but not as expected based on the 4-star rating advertised on trip.com, which is actually a 3-star. I hope my feedback is helpful for future guests and the hotel’s improvement.
Response from Property: Dear Zeny,Thank you for sharing your detailed feedback regarding your recent stay at Ibis Styles Macpherson. We appreciate your insights as they are vital for our improvement.We’re glad to hear that you enjoyed the higher floor view and found our reception team helpful. However, we sincerely apologize for the inconvenience you experienced regarding the cleanliness of your room. Your comments about the cleanliness issues with the bedsheets are concerning, and we will address them with our housekeeping team.Regarding the 2-in-1 shampoo and body wash, we appreciate your suggestion about offering more varied toiletries, as well as promoting the safety of our tap water. We will consider these recommendations to enhance our guests' experience.We strive to provide a comfortable and enjoyable stay for all our guests and hope to have the opportunity to serve you better in the future.Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
Anonymous User
Standard Twin Room
Stayed in Sep 2024
Family
2 review
3.5/5
Posted on Oct 6, 2024
Bathroom had mold. Cleaning is done every 2 days and towels are not offered to changed. Restaurant food wasn't that great. Aside that great location. Excellent service at front desk.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We’re pleased to hear that you appreciated our great location and the excellent service from our front desk team.However, we are truly sorry to learn about the cleanliness issues you encountered, particularly regarding the mold in the bathroom and the infrequent cleaning schedule. This is not the standard we strive for, and we will address these concerns with our housekeeping team to ensure improvements are made.Additionally, we appreciate your feedback about the restaurant food, and we will work to enhance the dining experience for our guests.Thank you again for your valuable feedback, and we hope to welcome you back for a better experience in the future.Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
Anonymous User
Standard Queen Room
Stayed in Oct 2024
Couples
4 review
5.0/5
Outstanding
Posted on Nov 11, 2024
Really very good hotel . Cozy and neat . Staff were friendly and helpful.
Response from Property: Dear Valued Guest,Thank you for the kind words! We're delighted that you enjoyed the cozy, clean atmosphere and found our staff friendly and helpful. We hope to welcome you back for another great stay!Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
Xiuyan
Standard Twin Room
Stayed in Sep 2024
Family
5 review
1.7/5
Posted on Sep 15, 2024
The first room we got smelled really bad but they agreed to change for us. The other room was cleaner but still had ants. In the bathroom there’s „all in one” instead of shampoo, conditioner and shower gel and they don’t provide bathrobes even tho it’s written on the website. The hotel looks so much better in the internet than irl.
Response from Property: Dear Xiuyan,Thank you for sharing your experience with us. We are truly sorry for the inconvenience caused by the unpleasant smell in your initial room and the presence of ants in the second one. While we’re glad our team was able to provide a room change, we regret that the issues continued and impacted your stay.We apologize for the confusion regarding the amenities, particularly the “all in one” product and the missing bathrobes, which should have been provided as listed on our website. Your comments regarding the difference between the online presentation and the reality of the hotel are taken seriously, and we will work on improving transparency and guest expectations.We appreciate your feedback and will use it to make necessary improvements. We hope to have the opportunity to welcome you back for a much better experience in the future.Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
Anonymous User
Standard Twin Room
Stayed in Oct 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on Oct 25, 2024
Good location, near bus stop and convenient shop
Response from Property: Dear Valued Guest,Thank you for sharing your feedback! We’re glad to know that our convenient location near the bus stop and nearby shops enhanced your stay.We hope to welcome you back for another comfortable and enjoyable visit soon!Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
Guest User
Standard Queen Room
Stayed in Aug 2024
Business travellers
52 review
4.2/5
Very Good
Posted on Aug 27, 2024
Clean room and strategic location, 10 mins walk to Taiseng MRT station
Response from Property: Dear Guest,Thank you for sharing your experience! I’m glad to hear that you found the room clean and appreciated our strategic location, just a 10-minute walk from Tai Seng MRT station. We strive to provide both comfort and convenience to our guests, and it’s great to know that we met your expectations.If there’s anything else you’d like to share or if you have any suggestions for improvement, please don’t hesitate to reach out. We look forward to welcoming you back for another enjoyable stay in the future.Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
Anonymous User
Standard Single Room
Stayed in Aug 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on Oct 8, 2024
A good strategic place to stay in Singapore. Will recommend to friend again
Response from Property: Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you found our location strategic and that you would recommend us to your friends. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Singapore.Warmest Regards Ragini Devi (Ms) General ManagerIbis Styles Singapore on Macpherson
AJL Group
Standard Twin Room
Stayed in Nov 2024
Family
16 review
3.2/5
Posted on Nov 30, 2024
It's okay.
Response from Property: Dear Valued Guest, Thank you for rating your stay with us. We appreciate your feedback as it helps us identify areas where we can improve. If you have any specific suggestions or concerns about your experience, we would love to hear from you to ensure a better stay next time. We look forward to welcoming you again and providing an even better experience. Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
Jonathan Lee
Standard Single Room
Stayed in Dec 2024
Business travellers
5 review
2.5/5
Posted on Dec 17, 2024
Location is okay with MRT nearby but there were ants in the room, rooms are only cleaned every 2 days and there was a loud noise going every half hour in the ceiling. Pool is so shallow you cannot swim
Response from Property: Dear Jonathan,Thank you for taking the time to share your experience with us. While we’re glad you found the location convenient with the nearby MRT, we deeply regret the inconveniences you encountered during your stay.Your feedback regarding the presence of ants, the room cleaning schedule, noise disturbances, and the pool depth is invaluable to us. Please rest assured that we take these concerns seriously and will address them promptly to improve our services and facilities.We hope you’ll consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future.Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
Anonymous User
Standard Queen Room With Pool View
Stayed in Aug 2024
Business travellers
3 review
4.5/5
Great
Posted on Aug 29, 2024
Room was clean and as per online described. Had a pleasant stay.
Response from Property: Reply from the property:Dear Guest, Thank you for sharing your thoughts on your recent stay. Your feedback is valuable as it helps us improve our guest experience. If there’s anything else you’d like to share or discuss, please feel free to reach out. We hope to welcome you back in the future. Warmest Regards Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
xiaoben21
Standard Twin Room
Stayed in Jul 2024
Couples
4 review
4.2/5
Very Good
Posted on Jul 22, 2024
the room is clean with the best view you can ever wanted for relaxation
Response from Property: Dear Guest,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed the cleanliness of your room and the exceptional view it offered for relaxation.We appreciate your kind words and are delighted that our facilities contributed positively to your stay. We look forward to welcoming you back for another relaxing experience in the future.Warm regards, Ragini Devi (Ms) General Manager Ibis Styles Singapore on Macpherson
Peter
Standard Twin Room
Stayed in May 2024
Family
5 review
3.5/5
Posted on Jun 8, 2024
Not as good as the pictures the room a bit small, I am sure they have bigger rooms, not very central to all the sites of Singapore.
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We appreciate your honest review and apologize for any inconvenience you experienced during your stay.We are sorry to hear that the room did not meet your expectations in terms of size. For future stays, we recommend exploring our different room categories, as we do offer larger rooms that might better suit your needs depending on room availability.While our location may not be central to all the major sites in Singapore, we strive to provide a comfortable and convenient base for our guests. We hope our proximity to public transportation and local amenities was helpful during your visit.Your feedback is valuable to us as we continuously work to improve our services and facilities. Should you decide to stay with us again, please feel free to reach out directly so we can ensure a more satisfying experience.Thank you once again for your review.Best regards,Elma GregoriosGuest RelationsIbis Styles Singapore on Macpherson
Def Francis
Standard Queen Room
Stayed in May 2024
Couples
12 review
3.0/5
Posted on May 26, 2024
It will be a good hotel for a very short business stay and family holiday. Our view from the window were nice homes!
Response from Property: Dear Guest,Thank you for your feedback! We're glad to hear that you found our hotel suitable for both short business stays and family holidays. It's wonderful to know that you enjoyed the view of the nice homes from your window.Your comments are valuable to us as we strive to provide a pleasant experience for all our guests. If you have any suggestions for how we can improve, please feel free to share.We hope to welcome you back soon for another enjoyable stay!Warm Regards Fifie Guest Relations Executive Ibis Styles Singapore on Macpherson
Guest User
Standard Queen Room
Stayed in May 2024
Couples
1 review
3.2/5
Posted on May 25, 2024
The room was clean but the toilet has no bidets that make us abit uncomfortable, and the room was abit dark for my girlfriend to do her make up too. Overall was still okay.
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found the room clean overall. We apologize for any discomfort caused by the lack of bidets in the toilet and the lighting in the room. Your comments are valuable to us, and we will take them into consideration as we strive to improve our facilities and amenities to better meet the needs of our guests. If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back for an even more comfortable experience.Warm Regards Fifie Guest Relations Executive Ibis Styles Singapore on Macpherson