Lavande Hotel (Chenzhou Xinglong Pedestrian Street) Reviews

Response from Property: Ahhhh~ I must have been blinded, because it was not a five-point praise, Xiaoli and everyone were very sad. If you have any suggestions, please leave us a message. We will work hard to do better and give you a 5-point stay experience next time.

Response from Property: Dear, Xiaoli sincerely apologizes for the inconvenience caused to you during your stay! Thank you for your comments and suggestions, your satisfaction is the motivation for our efforts! All the warm and considerate services are designed to make you feel more warmth when you are on the road. It is a bit sad that I did not get your 5-point praise. I will definitely give Xiaoli a warm five-point next time. Oh~

Response from Property: Xiaoli, we have read your comments very carefully. We are so happy to have friends from far away! I'm very sorry that you had a bad check-in experience during your stay. Xiaoli feels very guilty! Regarding this issue, it has affected your view of our hotel. We have also told those guests to keep their voices down. We are really sorry! Xiaoli is also feeling sad because she didn't take good care of you. Xiaoli is a hotel with warmth, and Xiaoli hopes to pass on this warmth to every friend. Looking forward to recovery~

Response from Property: Dear, thank you for your thoughtful comments in such a fast-paced life. Xiaoli is also deeply touched. Seeing that there were some twists and turns during your stay, Xiaoli is also ashamed. Thank you very much for your suggestion. , we deeply apologize for not bringing you a satisfactory check-in experience. We will pay more attention to these overlooked details. Of course, we also need your valuable suggestions as we make progress. If you have any questions during your stay, you can contact the front desk at any time. We are by your side 24 hours a day! !

Response from Property: My darling, natural friendliness and sincerity are Xiaoli’s service concept~ Thousands of words can be summed up in one sentence. Thank you for choosing Xiaoli in your hotel. Thank you for your careful discovery and sharing. Natural friendliness and sincerity are Xiaoli’s service concept~ Welcome Come back again!

Response from Property: Dear guest, thank you for your choice to stay and your feedback. We apologize for the unpleasant experience we have caused you. Our hotel takes your issue of unsealed curtains very seriously. We have reported it to the Housekeeping Depar**ent and Engineering Depar**ent and immediately improved the curtains in all rooms. This phenomenon has no longer occurred. I believe that our colleagues will be more meticulous in serving guests in the future. We apologize again for your dissatisfaction and look forward to your next stay to experience our better service.

Response from Property: My darling, Xiaoli is really happy to see that you have such a high opinion of us. Xiaoli has always adhered to the service concept of "natural, friendly and sincere" to make every guest of Xiaoli feel comfortable. Feeling the sincerity of a friend, your meeting with Xiaoli is like Bole meeting a thousand-mile horse. We are very touched by the discovery of so many advantages in us. Your love for us can be seen in your words, so please remember, if you love, please love deeply~ Xiaoli looks forward to your visit again, okay~

Response from Property: Dear customer, thank you very much for your stay. We sincerely apologize for the unpleasant experience we caused you during your stay. In addition to the two bottles of mineral water that come standard in the room (the mahjong room comes with 4 bottles as standard), if you still need it, you will be charged 2 yuan/bottle. We are sorry that our work error has caused you any inconvenience. We will further train our staff to ensure punctuality and effectiveness of service. Meeting and exceeding guest expectations is our continued hospitality. With your encouragement we can do better. welcome next time!

Response from Property: Dear guest, thank you for your stay and feedback. We apologize for the unpleasant experience we have caused you. Your suggestions are very important. We have fed them to the housekeeping depar**ent and made improvements immediately. We believe that our colleagues will be more attentive and considerate in serving guests in the future. Once again, we apologize for your dissatisfaction and look forward to your next stay to experience our better service.

Response from Property: A smile is a longing for happiness; a smile is an interpretation of optimism; a smile is a decompression for the soul; a smile is a yearning for life; thank you very much for your support, I can get your affirmation, Xiaoli is very happy, Xiaoli I wish you a happy life and look forward to your stay again.

Response from Property: Dear friend: Hello! Thank you for your timely feedback. I hope that it will not affect your mood for this trip. We also pay attention to the carpet problem you raised, and we will arrange a professional carpet cleaner to clean it immediately after you check out. At the same time, we will strengthen all rooms in the hotel Regarding the hygiene of the carpet and the issue of the wallpaper, the hotel is currently being cleaned layer by layer. The next time you come to check in, it must be provided to you in a brand new state. I am very sorry to bring you a bad experience this time. We will continue to ask ourselves to be better and better. Please believe that we are willing to use the most enthusiastic, meticulous and warm service to create the most comfortable residence for you during your journey. We sincerely look forward to serving you again!

Response from Property: Your sharing is very important to other customers. It is precisely because of your willingness to share that more customers find us. A thousand words can be said to express gratitude, thank you very much! ! ! !