Copthorne King's Hotel Singapore on Havelock Reviews

Response from Property: Dear Eileen,Thank you very much for sharing your wonderful feedback regarding your recent stay at our hotel. We are delighted to hear that you found the check-in and check-out process easy and convenient, and that our proximity to the train station and stadium added to the convenience of your stay.It is gratifying to know that you appreciated the cleanliness of your room and the daily towel changes, as well as the peaceful ambiance and nice views surrounding our property. Your satisfaction is our utmost priority, and we are thrilled to have met your expectations during your time with us.We sincerely appreciate your kind words and thank you for choosing to stay at our hotel. Should your travels bring you back to the area, we would be honored to welcome you again for another enjoyable stay.Best regards,Jocelyn NgiamFront Office Manager

Response from Property: Dear Guest,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience and disappointment you encountered during your stay, especially regarding the location and the condition of our facilities.We understand your concerns regarding the distance between the MRT station and our hotel, particularly during inclement weather. Your feedback regarding the need for a covered pathway is duly noted, and we will explore ways to enhance the accessibility for our guests.Regarding the condition of our facilities, we regret to hear that certain aspects of your room did not meet your expectations. Please be assured that we take maintenance and upkeep seriously, and we will address the issues you highlighted to ensure that they are rectified promptly.Your feedback is valuable to us as we strive to improve our services and facilities. We sincerely apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future to provide you with a more positive experience.Best Regards,Jocelyn NgiamFront Office Manager

Response from Property: Dear Guest,Thank you for sharing your recent experience with us. We are pleased to hear that your check-in process was swift and that our room service met your expectations in terms of cleanliness and efficiency.However, we sincerely apologize for the inconvenience caused by the foul smell in the corridor and your initial room. Your feedback has been taken seriously, and we have addressed the issue promptly to ensure that such incidents are not repeated in the future.Please rest assured that we are continuously working to maintain the highest standards of cleanliness and comfort throughout our hotel.We appreciate your understanding and hope that despite this setback, you were able to enjoy your overall stay with us. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.We look forward to the opportunity to welcome you back for a more pleasant experience in the future.Best Regards,Jocelyn NgiamFront Office Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our hotel's location convenient and that you appreciated the upkeep of your room. We understand your sentiments regarding the need for renovations, and please be assured that we continuously strive to enhance the guest experience by updating our facilities and accommodations. Your input regarding the condition of the room is valuable to us, and we will certainly take it into consideration as we plan for future improvements.We hope that despite this, you enjoyed your overall stay with us, and we look forward to welcoming you back in the future to experience the enhancements we are making.Once again, thank you for choosing us as your preferred accomodation. Best regards,Jocelyn NgiamFront Office Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us regarding your recent stay. We sincerely apologize for the inconveniences you experienced during your time with us.It is disheartening to learn that we fell short of meeting your expectations in various aspects of your stay. We understand the importance of a comfortable and seamless experience, and we regret that we did not deliver this to you.Your comments regarding the room setup, including the bedding, shower facilities, and chiller, as well as the door lock issue, have been brought to the attention of our management team for immediate review and rectification. Please rest assured that we take such matters seriously and will take corrective measures to ensure that similar issues do not recur in the future.We truly appreciate your feedback as it allows us to identify areas for improvement and enhance the overall guest experience. Your satisfaction is our top priority, and we are committed to addressing the concerns you raised to provide a better stay for our guests.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Best Regards,Jocelyn NgiamFront Office Manager