The Robertson House by The Crest Collection Reviews

Response from Property: Dear Valued Guest,Greetings from The Robertson House by The Crest Collection.Thank you for your wonderful review and for choosing to stay with us. We are delighted to hear that you had a comfortable and enjoyable stay, and that you found the room clean, spacious, and cozy.We are especially grateful for your kind words about our team. It brings us great joy to know that their warm and friendly service made a positive impression on your experience. Our team is committed to providing genuine hospitality and we will be sure to share your feedback with them as encouragement to continue delivering exceptional service.We look forward to the pleasure of welcoming you back to The Robertson House for another memorable stay.Kind regards,The Robertson House Team

Response from Property: Dear Gibbo_1711,Greetings from The Robertson House by The Crest Collection.Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you appreciated our convenient location, comfortable bedding, and the pool facilities.At the same time, we regret that some of our team members did not meet your expectations in terms of friendliness. Please accept our sincere apologies for any disappointment caused. We will be addressing this with our colleagues to ensure that all our guests receive the warm and attentive service we strive to provide.Your comments are valuable to us as they help us improve, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.We are at your service and we wish you well. Kind regards,The Robertson House Team

Response from Property: Dear Shi Yin Delise,--Thank you for choosing to stay at The Robertson House by The Crest Collection and for sharing your kind feedback with us.--We are delighted to hear that you had a positive experience and that Elina at the Front Desk made such a cheerful and friendly impression on you. It is also wonderful to know that the rest of our team were attentive and approachable throughout your stay.--Your kind words will be shared with Elina and the entire team, as they serve as great encouragement for us to continue providing warm and thoughtful service. –We are truly grateful for your support and look forward to welcoming you back for another memorable stay very soon.--Warm regards,The management of The Robertson House

Response from Property: Dear TAO,--Thank you for your continued support of The Robertson House by The Crest Collection and for taking the time to share your recent experience with us.--We are truly sorry to hear that your most recent stay did not meet your expectations, particularly with regard to the room ventilation.—Your comfort and well-being are extremely important to us, and we regret that the air quality in the room caused you discomfort. Please accept our sincere apologies for the inconvenience and distress this caused during your stay.--Your feedback has been shared with our engineering team for immediate investigation. We take such concerns seriously and will review our ventilation systems thoroughly to ensure they meet proper standards and provide fresh air circulation for all guests.--We greatly value your loyalty and thank you for bringing this matter to our attention. We hope you will consider giving us another opportunity in the future, and should you choose to return, we will do our utmost to provide a more comfortable and refreshing stay.--Warm regards,The management of The Robertson House

Response from Property: Dear Charlie16,--Thank you for choosing to stay at The Robertson House by The Crest Collection and for taking the time to share your detailed feedback with us.--We are glad to hear that you found your room clean and reasonably sized, and that you enjoyed the food credit and the quality of offerings at our lobby restaurant.—It is also wonderful to know that you had a pleasant experience at our bar and appreciated the atmosphere and service provided by our bartender.--At the same time, we sincerely regret that other aspects of your stay did not meet your expectations. We are truly sorry to hear about the disturbances caused by noise and the impact it had on your rest. Your feedback regarding the sound insulation is important as we work towards enhancing the comfort of our rooms.--We also regret that your experience at the front desk did not reflect the warm and attentive service we aim to deliver. Please accept our sincere apologies, and be assured that your comments have been shared with the team as part of our ongoing efforts to improve guest interaction and hospitality standards.--Thank you once again for your thoughtful review. We appreciate your insights and hope to have the opportunity to welcome you back for a more seamless and restful experience in the future.--Warm regards,The management of The Robertson House by The Crest Collection

Response from Property: Dear Doctor+Doctor,--Thank you very much for choosing to stay at The Robertson House by The Crest Collection and for taking the time to share your detailed feedback.--We are delighted to hear that you enjoyed our central location, the cleanliness of the property, and the service provided by our team. It is also a pleasure to know that you appreciated our swimming pool facilities and found value in the happy hour offerings. –We are glad the newly renovated room met your expectations in terms of space, especially in comparison to other hotels in Singapore.--At the same time, we are grateful for your constructive comments regarding the bed size, water pressure at the wash basin, and the thickness of the pillows. --It is encouraging to hear that, overall, you found your stay to be of great value. We sincerely appreciate your feedback and hope to welcome you back for another enjoyable experience soon.--Warm regards,--The management of The Robertson House

Response from Property: Dear Jangus,--Thank you for returning to The Robertson House by The Crest Collection and for sharing your kind feedback.—We are delighted to hear that our convenient and tranquil location continues to be a highlight of your stay. It is wonderful to know that you enjoyed the nearby attractions and the mall just opposite the property. –We truly appreciate your support and look forward to welcoming you back again soon.--Warm regards,--The management of The Robertson House

Response from Property: Hi valued guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

Response from Property: Dear Davide,Thank you very much for taking the time to share your feedback following your recent stay at The Robertson House by The Crest Collection.We are pleased to hear that you had an overall good experience and that you found our team to be friendly and the room suitably equipped. Your recognition of our service and facilities is truly appreciated.We also thank you for your comments regarding our approach to sustainability, particularly our decision not to provide bottled water. We understand that taste preferences can vary, and we regret that the filtered water did not meet your expectations. Your feedback is valuable and will be shared with our team as we continue to improve both our guest experience and our commitment to environmentally responsible practices.While we understand you did not have the opportunity to use the gym or swimming pool during this visit, we hope you will be able to enjoy them on a future stay.Thank you once again for choosing The Robertson House. We look forward to welcoming you back and hope to provide an even more enjoyable stay next time.Warm regards,The management of The Robertson House

Response from Property: Dear Yisze Ho,--Thank you for staying at The Robertson House by The Crest Collection and for your positive feedback.--We are glad to know you had a good experience with us. Your support is truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the near future.--Warm regards,The management of The Robertson House

Response from Property: Hi LINUSLIM47, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

Response from Property: Dear KA CHUN,--Thank you for staying at The Robertson House by The Crest Collection and for taking the time to share your feedback with us.--We are pleased to hear that you appreciated our convenient location and the service provided by our team. –Your kind words are truly appreciated and will be shared with our staff as encouragement to continue delivering warm and attentive hospitality.--At the same time, we are sorry to learn that several aspects of the room facilities did not meet your expectations. We sincerely apologise for the weak water pressure, unstable shower temperature, and the noise disturbances you encountered during your stay.—We also regret that the closet had an unpleasant smell and will be working closely with our housekeeping and maintenance teams to investigate and resolve these concerns promptly.--Your comments are important to us, and we thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and seamless experience.--Warm regards,The management of The Robertson House

Response from Property: Hi Oliver, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team