Mercure Siracusa Prometeo

Mercure Siracusa Prometeo Reviews

Mercure Siracusa Prometeo

Viale Teracati, 20, Siracusa, Sicily, 96100, ItalyView Hotel Details
Mercure Siracusa Prometeo
Mercure Siracusa PrometeoMercure Siracusa PrometeoMercure Siracusa Prometeo
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Guest Reviews of Mercure Siracusa Prometeo

8.8/10
Very Good
101 review
Verified reviews
Location8.5
Amenities8.7
Service8.9
Cleanliness9.0
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All reviews(101)
Positive reviews(30)
Reviews with photos/video(6)
Awesome rooms(12)
Great location(12)
Clean and tidy(7)
Great service(7)
Clean pool(6)
Great swimming pool(6)
Convenient location(6)
Negative reviews(2)
Anna—
Standard Room With Double Bed
Stayed in Jun 2025
Solo traveller
18 review
9.5/10
Amazing
Posted on Jul 18, 2025
Very nice staff and really recommend to book with breakfast- it’s amazing.  Plus is pool on 6 floor.
Guest User
Standard Room With Double Bed
Stayed in Feb 2025
Couple
1 review
9.5/10
Amazing
Posted on Mar 24, 2025
Fantastic modern hotel, great location and many attractions within walkable distance. Glad the hotel had a restaurant as didn’t find much suitable dining nearby!
Guest User
Standard Room With Double Bed
Stayed in Sep 2025
Couple
1 review
9.0/10
Great
Posted on Oct 13, 2025
Good Location with busconnectipn to the city
Guest User
Standard Room With Double Bed
Stayed in Jan 2025
Family
2 review
5.0/10
Posted on Feb 7, 2025
Staff not affiliate to guest satisfaction.
Response from Property: Dear Guest,Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. At Hotel Mercure Siracusa, guest satisfaction is our top priority, and we strive to provide exceptional service at all times.We would appreciate the opportunity to understand more about your experience so we can address any concerns and improve our services. Please feel free to contact us directly.We truly value your input and hope to have the chance to welcome you back for a better stay in the future.Best regards,Maurizio GarofaloGeneral Manager
Guest User
Deluxe Room With Double Bed
Stayed in May 2024
Couple
8 review
9.5/10
Amazing
Posted on Jun 23, 2024
Mercure hotel although out of Ortigia out town enjoys a very nice location next to the archeological site and next to regional bus stops that take you to cities like Noto. The pool on the rooftop is clean and well maintained and the reception is nice and welcoming. The rooms are cool with floor to ceiling window bays and the breakfast on the rooftop is heavenly especially with the fresh ricotta and cannelloni. This is for me the must be in hotel when in Siracusa.
Guest User
Deluxe Room With Double Bed
Stayed in Aug 2025
Couple
1 review
7.0/10
Posted on Sep 8, 2025
Nice pool
Watcher
Executive Double Room
Stayed in Oct 2023
Couple
45 review
9.0/10
Great
Posted on Dec 2, 2023
The room is decent for a city hotel, catering more towards business travellers. The hotel is conveniently located, a 30-minute walk to Ortigia's island city but less than 5 minutes from the Archaeological Park of Neapolis. Getting to Ortigia is easy via a quick ride on the red bus costing just €1.50, payable to the driver. The reception is notably friendly and helpful. Breakfast is good, offering a brilliant variety of food and drinks. Additionally, there is a large supermarket around the corner of the hotel. Parking is free.
M314422****
Standard Room with 2 Single Beds
Stayed in May 2023
Travelling with friends
4 review
3.0/10
Posted on Jun 30, 2023
One of the receptionist sounds like he is not to help customers but order the customers, very disgusting attitude, the room is small ,not so clean ,- and far away from the center ,not recommend ,next time definitely choose town center
Response from Property: Dear customer,I am sorry to read your words of disappointment towards our hotel but especially towards our reception staff. I can assure you that our staff always does everything possible to make the customer experience unique, always trying to find solutions to any problems and trying to satisfy the most disparate requests. Unfortunately from your criticism I can not deduce what were the problems related to your stay but I personally apologize if someone was rude to you. Regarding the location of the hotel, I am sure that before booking you have noticed that our property is located right in the city center of Syracuse, in a commercial area and full of shops and historical points of interest, in front of the archaeological park of Neapolis, a few steps from the catacombs of San Giovanni, the Sanctuary of the Madonna delle lacrime, the Archaeological Museum and just 1.5 km from the island of Ortigia. I’m sorry you haven’t been able to appreciate this.I hope you can give us another chance to reconsider on a future occasion.Kind regards,Maurizio GarofaloGeneral Manager
Guest User
Standard Room with 2 Single Beds
Stayed in Feb 2024
Travelling with friends
15 review
10/10
Outstanding
Posted on Mar 15, 2024
Nice hotel Design is very modern
nolos
Executive Double Room
Stayed in Jun 2025
Family
7 review
9.5/10
Amazing
Posted on Jul 7, 2025
Except for the remote location and not close to the train station, other aspects are very good. The hotel room has a lot of space, the bed is comfortable, and the bathtub is well designed with massage function, but it may not be used by many people. When using it, there will be small dirty fragments, which need to be opened several times to clean.
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M14155****
Standard Room With Frenc Bed
Stayed in Mar 2025
Solo traveller
66 review
9.5/10
Amazing
Posted on May 1, 2025
The hotel is located far away, but the service is very good. It is not far from the Church of Our Lady of Tears. I dropped my iPad in the room and went back to pick it up the next day. They kept it for me!
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Guest User
Standard Room With Double Bed
Stayed in Jul 2025
Couple
5 review
10/10
Outstanding
Posted on Aug 14, 2025
What can I say? Everything was perfect. The hotel is just steps from the archaeological park, not far from the city center and Ortigia, easily reachable on foot or by car.
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Xiaojujujujujujujuju
Standard Room With Double Bed
Stayed in Jan 2025
Couple
31 review
10/10
Outstanding
Posted on Feb 10, 2025
The hotel has a free parking lot and a paid parking lot, which is very convenient. The location is two kilometers away from the classic core area. The hotel room is very clean.
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Mert Dorman
Standard Room With Double Bed
Stayed in Jun 2025
Travelling with friends
15 review
7.0/10
Posted on Jul 17, 2025
The location is not close to the beach as stated, we had to take a taxi to the center, other facilities were not bad.
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Guest User
Standard Room With Double Bed
Stayed in Apr 2025
Couple
2 review
9.5/10
Amazing
Posted on May 14, 2025
Good location. Friendly welcome and lounges to relax in. Beautiful room, spacious, clean and very well equipped. Rooftop pool with a beautiful view. Breakfast was just okay.
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