Guest User
June 19, 2024
My family and I attempted to stay at Hotel Minareto with high hopes for a luxurious vacation. We booked a specific villa that was advertised to include water views, a private pool, and two bedrooms with three bathrooms—perfect for my wife, two kids, and me. We had just traveled from Four Season Taormina where we had a fantastic stay. Initially, everything seemed fine upon arrival. However, our evening took a dreadful turn when our room became infested with thousands of bugs. The infestation was severe, with bugs covering our bed, floors, and even filling the bathtub. When we called the hotel staff, they said they had never seen anything like it before. The hotel moved us to another room that was only one bedroom, no pool, no water views - but it was clean (no bugs). However, this was not what we booked so we left the following morning. Due to the unacceptable conditions, we had no choice but to leave the hotel early the next morning. We incurred significant additional expenses, including thousands of dollars to book another hotel in Rome for the remaining nights and change our flights to leave Italy ahead of schedule. Following up with them, they refused to refund our money. We paid for 3 nights in a certain villa, but they provided 1 night in a different, smaller room and kept the money for the other two nights where we left and stay in another hotel in rome. 1. I would never go back to a hotel with a serious bug issue 2. But even worse, not refunding our money and taking money for 2 nights we didnt even stay in the hotel. This is not good business. Hence, why I am writing this review.